Automatic_Merchandiser_October-November_2020 - 4

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Vol. 62, No. 6

Business Staff

Publisher Ron Bean
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Multimedia Account Representative Tami Morrell
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Interviews, Expert Insight & Tips

Representative ITSL Media, Sales Manager
Benedict Hume,
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"After You Pivot, Watch Your Step!"

Editorial Staff

BOB TULLIO RELEASED A NEW VIDEO ON HIS B2B

Perspective YouTube channel. The Automatic Merchandiser/
VendingMarketWatch.com contributing editor discusses business
opportunities that operators should prepare for to address pent-up
demand emerging from the COVID-19 pandemic.
VendingMarketWatch.com/21153549

Learn more about
the Vendstop Touch
Free Vending System,
a simple and costeffective device that
can be adjusted
to work with most
vending machines. The
customer activates the
foot lever, which opens the delivery door,
allowing the customer to remove the item.
VendingMarketWatch.com/21154252

Download a PDF
of Automatic
Merchandiser's annual
2 19
report. Pre-COVID-19,
the year 2019 marked
T
a new high for office
coffee service (OCS)
with revenues climbing
to $5.97 billion, a 4.8% gain over 2018.
VendingMarketWatch.com/21155262
A New
High for
OCS in

CHART 2:
Operator sales change,
5-year review
● Sales rose ● Sales declined
● No change

10.4%

11.1%

22.9%

17.2%

72.4%

10.4%

Support Staff

Art Director Erin Brown
Production Manager Connie Wolf
(920) 563-1679 | CWolf@EndeavorB2B.com
Audience 	Development Manager Emily Martin

CEO Chris Ferrell
CRO/CMO June Griffin
CFO William Nurthen
COO Patrick Rains
Chief Administrative and Legal Officer Tracy Kane
EVP/Group Publisher - Technology Lester Craft

Subscription Customer Service

877-382-9187; 847-559-7598
Circ.VendingMarketWatch@omeda.com
PO Box 3257 * Northbrook IL 60065-3257

2015/16

72.4%

2016/17

3.93

4.12

4.33

4.50

4.75

4.96

68.4%

1

0

10-11

12-13

13-14

15-16

20%

8%

72%

90%

2019/20

10%

72%

2018/19

2017/18

14-15

90%

2019/20

8%

72.2%

2016/17

11-12

5.97
5.71 20%

2019/20

10%

72%

2018/19

10%

2018/19

2017/18

5.4

5.1

16.7%

9.1%

72.4%

2015/16

20

11.1%

22.9%

5

4

3

2

2018/19

2017/18

20%

72.2%

2017/18

72.2%

2016/17

6

10.4%

Brett Petillo, Wright's Media 877-652-5295, ext. 118
bpetillo@wrightsmedia.com

90%

8%

68.4%

68.4%

2015/16
CHART 1: OCS revenues
- 10-year history

17.2%

72%

72.2%

11.1%

16.7%

2019/20

Article reprints

8%

68.4%

9.1%

72.4%

he year 2019 marked a new high for office
coffee service (OCS)2016/17
with
2015/16
revenues climbing to $5.97 billion, a 4.8% gain over 2018. While
64% of operators
who participated in the survey reported that the
10.4%
11.1%
22.9% over the previous year and
number of locations served in 2019 increased
17.2%
16.7%
45% also added to their staff to cover these locations (chart 11),
this was
9.1%
a slightly smaller gain than seen in last year's survey results.

90%

10%

20%

16.7%

10.4%
Our annual State of the Office Coffee Service
Industry report
recalls
22.9%
17.2% and business growth
a year marked by strong revenues

2018/19

2017/18

11.1%

22.9%

9.1%

72.4%

72%

72.2%

2016/17

17.2%

By Abby White, Editor

8%

68.4%

2015/16

10%

20%

16.7%

9.1%

16-17

Automatic Merchandiser * September 2020

17-18

18-19

90%

2019/20

19-20

Images: 601887 | TJavarman | Dreamstime
131105582 | Chernetskaya | Dreamstime
160369604 | Mr Cardholder | Dreamstime
183243866 | kyoshino | Getty Images

Webinar

Vending & MicroMarkets: Learning from
the Past to Succeed in the Future

By examining consumer behavior during the Great Recession,
operators can better respond to trends that are reshaping
food and beverage shopping preferences. In this webinar, Tyson
Foods led a presentation giving key insight into past trends and
successful strategies to help operators meet the needs of their
clients throughout the COVID-19 pandemic and beyond.
VendingMarketWatch.com/21150994

Automatic Merchandiser * October/November 2020

Contributing Editors Emily Jed, Adrienne Zimmer

STATE OF THE OFFICE COFFEE SERVICE INDUSTRY

Special Report

4

Editor Abby White
(615) 358-7132 | AWhite@VendingMarketWatch.com

Endeavor Business Media, LLC

OCS | Annual State of
the Office Coffee Service
Industry Report

BILLIONS OF DOLLARS

Product Perspective | Vendstop
Touch Free Vending System

Kevin Collopy
Kevin.Collopy@infogroup.com | (402) 836.6265
European Sales, Sales Director
Julian Maddocks-Born
+44 (0)1442 230033 | julian@itsluk.com

B2B Perspective

Tullio

List Rental InfoGroup
Michael Costantino
Michael.Costantino@infogroup.com | (402) 836.6266

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