September_2021 - 10

STATE OF THE OFFICE COFFEE SERVICE INDUSTRY
COVID Erases 75%
of OCS Sales in 2020
10.4%
17.2%
72.4%
9.1%
22.9%
68.4%
2015/16
10.4%
17.2%
72.4%
As the federal and state governments imposed strict
shelter-at-home orders for nonessential workers last
2015/16
year, office refreshment services abruptly came to a
standstill and the telecommuting culture took hold.
10.4%
17.2%
By Nick Montano, Editor
72.4%
S
17.2%
9.1%
22.9%
%
9.1%
22.9%
68.4%
10.4%
foodservice, traditionally has been tied to employment, but the relationships
between these service segments and their clientele changed in 2020.
72.2%
9.1%
22.9%
16.7%
72.4%
68.4%
CHART 1: OCS revenues - 10-year history
2015/16
2016/17
2
3
4
5
6
2016/17
1
11-12
12-13
13-14
11.1%
4.12
68.4%
4.33 4.50
16.7%
4.75
4.96
5.120%
8%
72%
72.2%
1.5
2017/18
14-15
15-16
16-17
2018/19
17-18
2019/20
18-19
19-20 20-21
2020/21
90%
90%
2017/18
5.4
5.71
5.97
10%
8%
ales in the office coffee service channel declined from $5.9 billion in 2019
to $1.5 billion, or 75%, in 2020. COVID-19's cataclysmic impact on office
worker populations effectively reversed decades of growth of a continually
advancing segment of convenience services.
The performance of OCS, as well as vending, micro markets and contract
8%
2015/16
2016/17
11.1%
20%
16.7%
72.2%
2017/18
2018/19
10%
2019/2
2%
8%
9.1%
22.9%
68.4%
16.7%
72.2%
2016/17
11.1%
20%
8%
72%
2017/18
2018
10%
16.7%
7
2016/17
11.1%
20%
8%
2017/1
CHART 2:
Operator sales change,
5-year review
● Sales rose ● Sales declined
● No change
11.1%
72%
90%
2018/19
2019/20
2020/
2%
Images: 144511430 | Nataliya Smirnova| Dreamstime
106604874 | Rawf88 | Dreamstime
10 Automatic Merchandiser * September 2021
199593083 | Enrico Mantegazza | Dreamstime
151298315 | Serezniy | Dreamstime.com
BILLIONS OF DOLLARS
http://www.Dreamstime.com

September_2021

Table of Contents for the Digital Edition of September_2021

Editor's Note
Industry News
State of the Coffee Service Industry Report
40 Under 40
Health-Aware Snackers Inspire Innovation
Back-to-School Refuel
Classifieds
Social Hubs
September_2021 - PCOV1
September_2021 - PCOV2
September_2021 - 1
September_2021 - 2
September_2021 - 3
September_2021 - 4
September_2021 - 5
September_2021 - Editor's Note
September_2021 - 7
September_2021 - Industry News
September_2021 - 9
September_2021 - State of the Coffee Service Industry Report
September_2021 - 11
September_2021 - 12
September_2021 - 13
September_2021 - 14
September_2021 - 15
September_2021 - 40 Under 40
September_2021 - 17
September_2021 - 18
September_2021 - 19
September_2021 - 20
September_2021 - 21
September_2021 - 22
September_2021 - 23
September_2021 - 24
September_2021 - 25
September_2021 - 26
September_2021 - 27
September_2021 - Health-Aware Snackers Inspire Innovation
September_2021 - 29
September_2021 - 30
September_2021 - 31
September_2021 - 32
September_2021 - 33
September_2021 - Back-to-School Refuel
September_2021 - 35
September_2021 - 36
September_2021 - 37
September_2021 - 38
September_2021 - 39
September_2021 - 40
September_2021 - Classifieds
September_2021 - Social Hubs
September_2021 - 43
September_2021 - 44
https://www.nxtbook.com/endeavor/automaticmerchandiser/december-2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/october-november-2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/September_2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/august2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/automatic_merchandiser_june-july_2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/automatic_merchandiser_april_2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/automatic_merchandiser_february-march_2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/december2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/AUTM_1020
https://www.nxtbook.com/endeavor/automaticmerchandiser/september2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/august2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/junejuly2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/april2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/Automatic_Merchandiser_February-March_2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/december2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/octobernovember2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/september2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/august2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/junejuly2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/april2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/februarymarch2019
https://www.nxtbookmedia.com