CONTENTS THE FIRST ANNUAL SEPTEMBER 2021 Success Story 34 AWARDS Features 10 Industry Recognition 16 State of the Coffee Service Industry Report COVID erases 75% of OCS sales in 2020 as mitigation measures kept most offi ce workers at home 28 In this inaugural award, Automatic Merchandiser recognizes outstanding young individuals making a diff erence in the vending, micro market and offi ce coff ee service industry Departments 6 Editor's Note Starting fresh 8 Industry News A roundup of the latest news 41 Classifieds 42 Social Hubs What's happening in the industry on social media On the cover: Pictured, from left, are American Food and Vending's COO Jim Roselando Jr., office manager Maria Foresteire, founder and president Jim Roselando Sr. and vice president Patrick Arone. Photos by American Food and Vending Follow us at Facebook/VendingMarket @VendingMagazine linkedin.com/ groups/3927197 Health-Aware Snackers Inspire Innovation Pandemic-fueled snacking surge renews focus on wellness and better-for-you products Back-To-School Refuel New England's American Food and Vending celebrates 40 years on an upswing as COVID's restrictions ease September 2021 * VendingMarketWatch.com 3http://www.facebook.com/VendingMarket http://www.twitter.com/VendingMagazine http://www.linkedin.com/groups/3927197 http://www.VendingMarketWatch.com