September_2021 - 6

EDITOR'S NOTE
Starting fresh:
rebuilding an industry
ONE FACT WE COULD ALWAYS COUNT ON WAS THAT SALES
performance in convenience services had almost always been linked
to employment levels. Take offi ce coff ee service: when unemployment
rose, businesses served by OCS operators simply had fewer customers,
and volume contracted accordingly, and vice-versa.
But that connection between employment and OCS no longer
Nick Montano
Editor
nmontano
@vendingmarketwatch.com
Follow us at
Facebook/VendingMarket
@VendingMagazine
linkedin.com/
groups/3927197
holds. It has been distorted by the ripple eff ects brought on by the
coronavirus pandemic. In only a few weeks aſt er the WHO declared
on March 11, 2020, that COVID-19 was a pandemic, millions of
American workers, who once commuted almost daily to an offi ce,
learned how to work from home. As a result, the nation's OCS industry
came to a screeching halt.
Under these exceptional circumstances, Automatic Merchandiser's
latest State of the Coff ee Industry analysis, published in this issue,
starting on Page 10, shows net sales in the OCS sector down 75% -
plummeting from $5.9 billion in 2019 to $1.5 billion in 2020, a loss of
almost $4.5 billion.
Th e OCS and vending industries seldom experienced dramatic
changes. We're hopeful the astonishing events of last year will be
remembered as marking the end of one era and the beginning of
another. As one operator remarked in their survey response, " the
industry is starting from scratch. "
In commenting on the previously published State of the Industry
report, which covers vending and micro markets, we reasoned that the
45% decline in that sector, in terms of net sales, will mostly be a blip on
the radar, and we believe the same to be the case in the OCS channel.
Recovery in all convenience service sectors is underway, but regretWe're
hopeful
the astonishing
events of last
year will be
remembered as
marking the end
of one era and
the beginning
of another. "
tably with some snags. As we go to press, the percentage of people
working full-time from home was expected to decline into the single
digits; and many schools, daycare centers and nursing homes to be fully
reopened, allowing guardians who had to remain home during the pandemic
to return to work, where they might consume OCS products.
However, the delta surge is pushing back the fall offi ce return dates
for which operators were hoping, and the argument for remote work
options is regaining strength. Looks like COVID isn't going away soon.
Th e 2021 State of the Coff ee Industry report is the latest in a continuing
series that tracks offi ce refreshment sales and product trends.
Its results were compiled on the basis of an online survey emailed to
leading operating entities. Th e survey form is kept to a length of 50
questions. We are, as always, aware of the time and eff ort required to
complete it, and we sincerely appreciate the unselfi shness of the operators
who undertook that task. We are also grateful for the informed
cooperation of the manufacturers and suppliers who assisted us.
6 Automatic Merchandiser * September 2021
Editorial
Advisory
Board
Joe Hessling
365 Retail
Markets
Josh
Rosenberg
NAMA Board
Chair
John Reilly
Avanti Markets
Anant Agrawal
Cantaloupe
Systems
USA Technologies
Elyssa Steiner
Cantaloupe
Systems
USA Technologies
Carl Moser
Canteen
Corporate
Chuck Reed
Crane Payment
Innovations (CPI)
Cory Hewett
Gimme
Michael Miller
Mondelēz
International
Paresh Patel
PayRange
Jeff Deitchler
Prairie Fire
Coffee
Jim Carbone
Tradecraft
(retired)
Sandy
Thornton
VendEdge
http://www.vendingmarketwatch.com http://www.facebook.com/VendingMarket http://www.twitter.com/VendingMagazine http://www.linkedin.com/groups/3927197

September_2021

Table of Contents for the Digital Edition of September_2021

Editor's Note
Industry News
State of the Coffee Service Industry Report
40 Under 40
Health-Aware Snackers Inspire Innovation
Back-to-School Refuel
Classifieds
Social Hubs
September_2021 - PCOV1
September_2021 - PCOV2
September_2021 - 1
September_2021 - 2
September_2021 - 3
September_2021 - 4
September_2021 - 5
September_2021 - Editor's Note
September_2021 - 7
September_2021 - Industry News
September_2021 - 9
September_2021 - State of the Coffee Service Industry Report
September_2021 - 11
September_2021 - 12
September_2021 - 13
September_2021 - 14
September_2021 - 15
September_2021 - 40 Under 40
September_2021 - 17
September_2021 - 18
September_2021 - 19
September_2021 - 20
September_2021 - 21
September_2021 - 22
September_2021 - 23
September_2021 - 24
September_2021 - 25
September_2021 - 26
September_2021 - 27
September_2021 - Health-Aware Snackers Inspire Innovation
September_2021 - 29
September_2021 - 30
September_2021 - 31
September_2021 - 32
September_2021 - 33
September_2021 - Back-to-School Refuel
September_2021 - 35
September_2021 - 36
September_2021 - 37
September_2021 - 38
September_2021 - 39
September_2021 - 40
September_2021 - Classifieds
September_2021 - Social Hubs
September_2021 - 43
September_2021 - 44
https://www.nxtbook.com/endeavor/automaticmerchandiser/december-2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/october-november-2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/September_2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/august2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/automatic_merchandiser_june-july_2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/automatic_merchandiser_april_2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/automatic_merchandiser_february-march_2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/december2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/AUTM_1020
https://www.nxtbook.com/endeavor/automaticmerchandiser/september2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/august2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/junejuly2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/april2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/Automatic_Merchandiser_February-March_2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/december2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/octobernovember2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/september2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/august2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/junejuly2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/april2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/februarymarch2019
https://www.nxtbookmedia.com