Automatic Merchandiser - 37

hospitals and food and
beverage retailers.
"Our industry services
essential businesses, and we
go from one to the other,
especially as we're losing the
non-essential customers,"
Duxbury explained. "And
that creates a pretty unique
responsibility and problem, specifically for micro
markets. If you have a micro
market driver going from
one essential business break
room to another, the odds
of that micro market driver
coming into contact with
COVID-19 is probably fairly
substantial.
"I can see our industry
spreading this into break
room after break room
if we don't take a lot of
responsibility for how we're
operating the markets," he
added, noting that training
the drivers properly and
using masks, gloves, hand
sanitizer and hospital-grade
disinfectants are additional
necessary steps.
Duxbury said that he
wanted to create an "air gap"
between his employees and
his clients' employees to
ensure safety.
"We're prekitting the
micro market, loading the
prekits on the palettes and
then delivering the palettes
to their docks," he explained.
"They've got a point of contact that's taking the prekits
inside. They're stocking the
markets and then bringing
crates back out to us. So, our
drivers aren't coming in and
out of their break rooms."
The company's longtime
affinity for technology is
also providing helpful ways

to prevent the spread of
COVID-19 in their clients'
micro markets. Duxbury
said they've been installing
365's 365Beacon devices in
all their customers' markets
so users can have an entirely
contactless payment option.
"We can plug the
device in and link to
the kiosks and create a
Bluetooth network," he
said. "After the employees
download the [365Pay]
app, they'll be able to make
purchases on their phones
instead of touching the
kiosks. We're trying to
eliminate the central point
of contact that everybody
touches - the kiosks."
While the effects of the
coronavirus pandemic on

the industry are yet to be
known, he advises that all
operators take necessary
safety precautions.
"I really want our
industry to pay attention
to how much responsibility we have to service
[accounts] correctly in
this time of COVID-19.
Because if we're not careful, we may be the weak
link that shuts these businesses down."
LOOKING FORWARD

As for what drives Duxbury
each day, he doesn't look at
the company's past accomplishments. Instead, he looks
toward the future.
"I love working with
friends and family. I like

that my children - and
my business partners'
children - can see an
entrepreneur's perspective," he said. "I like seeing
employees grow. When
you have an employee that
buys their first house and
they've done that using
their career with you, that's
pretty rewarding. I like the
creativity and I like the
freedom of being able to
work hard, but structure it
at my will. I have a 6-yearold, a 5-year-old and a
2-year-old. I still work
full-time and then some,
but four out of five days I
get to go pick up my kids
from school. It's a beautiful
thing; it really is." ■

FRIIA

marcobeveragesystems.com/friia

April 2020 * VendingMarketWatch.com

37


http://www.marcobeveragesystems.com/friia http://www.VendingMarketWatch.com

Automatic Merchandiser

Table of Contents for the Digital Edition of Automatic Merchandiser

Editor's Note: A bright future for convenience services
Industry News
OCS Update: A cup of coffee with Chip Wann
New Products of the Year Awards
Micro Market Forum: The coronavirus pandemic swiftly becomes operators' number one challenge in 2020
The Rise of Biometrics: What convenience services operators need to know about this technology
Ahead of the Curve: How Tahoe Vending/Sonoran Coffee uses technology to drive business growth
Classifieds
Social Hubs
Automatic Merchandiser - 1
Automatic Merchandiser - 2
Automatic Merchandiser - 3
Automatic Merchandiser - 4
Automatic Merchandiser - 5
Automatic Merchandiser - Editor's Note: A bright future for convenience services
Automatic Merchandiser - 7
Automatic Merchandiser - Industry News
Automatic Merchandiser - 9
Automatic Merchandiser - 10
Automatic Merchandiser - 11
Automatic Merchandiser - OCS Update: A cup of coffee with Chip Wann
Automatic Merchandiser - 13
Automatic Merchandiser - New Products of the Year Awards
Automatic Merchandiser - 15
Automatic Merchandiser - 16
Automatic Merchandiser - 17
Automatic Merchandiser - 18
Automatic Merchandiser - 19
Automatic Merchandiser - 20
Automatic Merchandiser - 21
Automatic Merchandiser - Micro Market Forum: The coronavirus pandemic swiftly becomes operators' number one challenge in 2020
Automatic Merchandiser - 23
Automatic Merchandiser - 24
Automatic Merchandiser - 25
Automatic Merchandiser - The Rise of Biometrics: What convenience services operators need to know about this technology
Automatic Merchandiser - 27
Automatic Merchandiser - 28
Automatic Merchandiser - 29
Automatic Merchandiser - Ahead of the Curve: How Tahoe Vending/Sonoran Coffee uses technology to drive business growth
Automatic Merchandiser - 31
Automatic Merchandiser - 32
Automatic Merchandiser - 33
Automatic Merchandiser - 34
Automatic Merchandiser - 35
Automatic Merchandiser - 36
Automatic Merchandiser - 37
Automatic Merchandiser - 38
Automatic Merchandiser - 39
Automatic Merchandiser - Classifieds
Automatic Merchandiser - 41
Automatic Merchandiser - Social Hubs
Automatic Merchandiser - 43
Automatic Merchandiser - 44
https://www.nxtbook.com/endeavor/automaticmerchandiser/december-2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/october-november-2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/September_2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/august2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/automatic_merchandiser_june-july_2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/automatic_merchandiser_april_2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/automatic_merchandiser_february-march_2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/december2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/AUTM_1020
https://www.nxtbook.com/endeavor/automaticmerchandiser/september2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/august2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/junejuly2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/april2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/Automatic_Merchandiser_February-March_2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/december2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/octobernovember2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/september2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/august2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/junejuly2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/april2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/februarymarch2019
https://www.nxtbookmedia.com