Automatic Merchandiser - 39
OPERATION
PROFILE
Devin Smith, Duncan Smith, Suzanne
Smith, Jeff Smith, Caroline Holden
and Jon Holden manage operations for
All Star Services.
saw the
''We
opportunity to
decrease operating
costs through the
implementation
of technology in
addition to offering
a different type of
service with markets,
to try to increase
revenue that way.
''
Duncan Smith, president/COO
Jon and Caroline
Holden serving treats
at a company ice cream
social.
affiliate of USConnect®, exclusively
providing The Right Choice For A
Healthier You™ wellness guideline
program. This workplace nutrition
education program identifies dietician-approved products - items are
marked with a heart/apple sticker
- offered through All Star Services'
vending and Bistro To Go™ markets.
"It's not just about healthy
options, but also changing your
product portfolio with the change in
dietary trends," Smith
said. "And that's one
thing we try to do, is
stay up to date on the
latest trends. So many
people have themselves on some kind
of dietary restriction,
and to get people like
that to come down to
our machines and our
markets and purchase
items, we make sure
that we're providing
items they can eat."
Being aware of food and beverage trends and considering dietary
restrictions adds multiple layers onto
the already complicated process of
determining what products to offer
clients. Duncan said that All Star
relies upon his brother Devin to help
manage this process.
"Our problem is, obviously, with a
machine - and with markets, too -
we can't offer every single item that
August 2019
you'd find in a grocery store," Smith
said. "Our job is to try to stay ahead
of the curve and find items that we
think will fit the mold of those dietary
trends and dietary restrictions. My
brother, Devin Smith, is our director
of product and brand development,
and one of his main responsibilities
is to keep our product menu fresh
and up to date with trends. The
buzzwords today are 'spicy,' 'healthy,'
'protein' - that type of stuff. He's
been big on trying to implement
those items into our portfolio along
with items that fall within common
restricted diets."
Since many healthy options -
particularly in micro markets -
involve fresh food, operators like
All Star need to carefully introduce
products to ensure they're not overestimating the client's demand. Fresh
food spoils much faster, and these
unsold and unusable products will
negatively impact the operator's bottom line.
"Typically, the challenge is that
[healthy products] are higher priced
VendingMarketWatch.com
Automatic Merchandiser
39
http://www.VendingMarketWatch.com
Automatic Merchandiser
Table of Contents for the Digital Edition of Automatic Merchandiser
Editor's Note: Gaining a New Appreciation for the Convenience Services Industry
VendingMarketWatch News
OCS Update
Ensuring Business and Payments Security
The Convergence of Vending and Micro Markets: Hybrid Products Offer Streamlined Solutions for Operators
What to Expect for Your Operation Once You Implement New Technology
Operation Profile: In the Service of Others
Much More Than What's In Your Cup
Classifieds
Automatic Merchandiser - 1
Automatic Merchandiser - 2
Automatic Merchandiser - 3
Automatic Merchandiser - 4
Automatic Merchandiser - 5
Automatic Merchandiser - 6
Automatic Merchandiser - 7
Automatic Merchandiser - Editor's Note: Gaining a New Appreciation for the Convenience Services Industry
Automatic Merchandiser - 9
Automatic Merchandiser - VendingMarketWatch News
Automatic Merchandiser - 11
Automatic Merchandiser - 12
Automatic Merchandiser - 13
Automatic Merchandiser - OCS Update
Automatic Merchandiser - 15
Automatic Merchandiser - Ensuring Business and Payments Security
Automatic Merchandiser - 17
Automatic Merchandiser - 18
Automatic Merchandiser - 19
Automatic Merchandiser - 20
Automatic Merchandiser - 21
Automatic Merchandiser - The Convergence of Vending and Micro Markets: Hybrid Products Offer Streamlined Solutions for Operators
Automatic Merchandiser - 23
Automatic Merchandiser - 24
Automatic Merchandiser - 25
Automatic Merchandiser - 26
Automatic Merchandiser - 27
Automatic Merchandiser - 28
Automatic Merchandiser - 29
Automatic Merchandiser - 30
Automatic Merchandiser - 31
Automatic Merchandiser - What to Expect for Your Operation Once You Implement New Technology
Automatic Merchandiser - 33
Automatic Merchandiser - 34
Automatic Merchandiser - 35
Automatic Merchandiser - Operation Profile: In the Service of Others
Automatic Merchandiser - 37
Automatic Merchandiser - 38
Automatic Merchandiser - 39
Automatic Merchandiser - 40
Automatic Merchandiser - 41
Automatic Merchandiser - 42
Automatic Merchandiser - 43
Automatic Merchandiser - 44
Automatic Merchandiser - 45
Automatic Merchandiser - Much More Than What's In Your Cup
Automatic Merchandiser - 47
Automatic Merchandiser - Classifieds
Automatic Merchandiser - 49
Automatic Merchandiser - 50
Automatic Merchandiser - 51
Automatic Merchandiser - 52
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