Automatic Merchandiser - 38

micro market accounts. He noted
that some of these accounts currently
have other water and coffee service
providers and sees an opportunity for
Acme to offer contactless options -
especially important in light of the
COVID-19 crisis - and mobile payments to ensure a safe experience at all
their locations.
"We know with COVID that we
are going to be asked about options
for providing contactless and reduced
contact experiences for our clients and
customers," he said. "All of our markets are with 365 [Retail Markets], so
we are going to really promote mobile
pay. We are looking at cellular phone
applications for our bean-to-cup."
THE CHALLENGES OF COVID-19

Acme covers a 60-mile radius around
St. Joseph, which has about 80,000
residents, serving customers in Mis-

Brandon Hammond works in the
Acme warehouse.

souri, Kansas and Nebraska. Dave said
that roughly 70% of Acme's business
is traditional factory locations, but the
company has a diverse customer mix
that also includes educational institutions, healthcare facilities, offices and
correctional institutions. Like most
operations, the COVID-19 pandemic
negatively affected their vending,
micro market and OCS business.
"We were down about 30%; we had
a few larger clients that stayed open

ADVERTORIAL | COMPANY PROFILE

Our family business started in 1955 as a
distributor for a major soft drink brand
and grew to a full-line vending company in
2003. As micro-markets grew in popularity,
we added them to our list of services, but
we were challenged to find good quality,
reasonably priced market fixtures that
suited our needs. We decided to design our
own market fixtures and began using them
exclusively. After several requests to buy
our system, we determined that it was time
to enter the market. We spent a few years
tweaking our design, beginning the patent
and trademark registration process, and
developing a marketing strategy. Today,
FrameWorks® Displays offers a highquality, attractive, and simple system that
is affordable for all markets. Our goal is to
provide operators a quality and affordable,
space-efficient and easy-to-assemble
merchandising system. We want to simplify
the ordering process and deliver our
products quickly.

38

Automatic Merchandiser * August 2020

but would not allow us to come in and
service the locations," Dave explained,
noting that the hospitals, nursing
homes and a federal prison account
experienced large drops since visitors
have been prohibited since the beginning of the coronavirus pandemic.
Tom said that some of Acme's
industrial manufacturing clients
rolled out significant restrictions
due to COVID-19, and the company's office clients instructed their
employees to work from home. And
while the vending, micro market and
OCS accounts experienced a downturn, the amusement game business
ground to a halt.
"When the COVID restrictions
hit, [the amusement game business]
went to zero immediately," Tom said.
"They shut down all the bars and
restaurants within a few days, so that
income went to zero."



Automatic Merchandiser

Table of Contents for the Digital Edition of Automatic Merchandiser

Editor's Note: There Is No "New Normal"
Industry News
OCS Update: Coffee in the Time of COVID
Micro Market Safety
Security Trends
Family Ties
Strategic Management: Turn Conversations into Micro Market Solutions
Classifieds
Social Hubs
Automatic Merchandiser - 1
Automatic Merchandiser - 2
Automatic Merchandiser - 3
Automatic Merchandiser - 4
Automatic Merchandiser - 5
Automatic Merchandiser - Editor's Note: There Is No "New Normal"
Automatic Merchandiser - 7
Automatic Merchandiser - 8
Automatic Merchandiser - 9
Automatic Merchandiser - Industry News
Automatic Merchandiser - 11
Automatic Merchandiser - 12
Automatic Merchandiser - 13
Automatic Merchandiser - OCS Update: Coffee in the Time of COVID
Automatic Merchandiser - 15
Automatic Merchandiser - Micro Market Safety
Automatic Merchandiser - 17
Automatic Merchandiser - 18
Automatic Merchandiser - 19
Automatic Merchandiser - 20
Automatic Merchandiser - 21
Automatic Merchandiser - Security Trends
Automatic Merchandiser - 23
Automatic Merchandiser - 24
Automatic Merchandiser - 25
Automatic Merchandiser - 26
Automatic Merchandiser - 27
Automatic Merchandiser - 28
Automatic Merchandiser - 29
Automatic Merchandiser - 30
Automatic Merchandiser - 31
Automatic Merchandiser - 32
Automatic Merchandiser - 33
Automatic Merchandiser - Family Ties
Automatic Merchandiser - 35
Automatic Merchandiser - 36
Automatic Merchandiser - 37
Automatic Merchandiser - 38
Automatic Merchandiser - 39
Automatic Merchandiser - 40
Automatic Merchandiser - 41
Automatic Merchandiser - 42
Automatic Merchandiser - 43
Automatic Merchandiser - Strategic Management: Turn Conversations into Micro Market Solutions
Automatic Merchandiser - Classifieds
Automatic Merchandiser - Social Hubs
Automatic Merchandiser - 47
Automatic Merchandiser - 48
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