Automatic Merchandiser - 40

TECHNOLOGY DRIVES BUSINESS

Tom said that Acme embraced all
forms of technology across the
board, starting with credit card technology, which it began implementing more than 15 years ago in all
accounts that had cell service, except
correctional institutions.
"A long time ago - from a
regional Canteen meeting again -
Dave and I were made aware of the
application for credit cards on vending
machines," Tom explained. "We both
saw the direct benefit in credit card
installation in our sales, and we started
putting them on every machine,
everywhere. We have 95% deployment
of credit cards, and it's been a very big
help to our business."
Tom said Acme uses LightSpeed
to pick and Gimme handhelds for the
route drivers, and that the company is
currently running Streamware in par-

Route driver Casey Smith stocks a
micro market.

allel with the Gimme VMS, which they
installed earlier this summer. Acme's
relationship with Gimme started at The
NAMA Show in Las Vegas five years
ago. Dave said that Acme was having
trouble with the handheld system it

was using at the time, and Gimme supplied a workable solution.
"I met Gimme and I liked what they
had to say," Dave recalled. "They flew
in and showed us what they had on
the handhelds, so that was the beginning. We started using their handheld
system. At the time, we had a few of
our older drivers that were hesitant,
but once we implemented it, they came
and told us that it was probably the
best thing we had done for them. So,
now we're running Gimme's VMS in
parallel with Streamware, but we're not
completely switched over to their VMS
system yet."
"The Gimme iPad installation for
the drivers five years ago was one of
the easiest transitions we had ever
made with any piece of technology,"
Tom added. "The training that they
provided was superior, and as Dave
said, we had almost every driver come

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