Automatic_Merchandiser_February-March_2021 - 18


Happy Returns
Pandemic-inspired equipment innovations and
on-trend beverages help incentivize employees'
safe return to offices
By Emily Jed, Contributing Editor


he most significant and lasting impact of the COVID-19
pandemic on the convenience
services industry is that it established working remotely and reduced
in-person workforces as the new
norm across all industries and geographies. As we near the one-year mark
of the pandemic, many employers are
seeking to incentivize their employees
to return to the office with premium
perks and assurances of their safety.
From new equipment, technology
and upgrades developed to provide a
touchless experience, to coffeehousequality hot beverages and on-trend
ready-to-drink options, operators
are well-equipped to give employees


no reason to venture outside the
office where the risk of the virus's
spread is greater.
A recent white paper from Crane
Payment Innovations titled " Help
Yourself: Coffee, COVID and the
Future of Self-Service " observes that
while people will eventually return to
normal environments, the new habits
they've developed as consumers may
never completely go away.
" This means that even after the
pandemic, self-service technologies
have the opportunity to flourish by
offering less contact and more convenience for increasingly conscious
customers, " according to the paper.
CPI points out that consumers

Automatic Merchandiser * February/March 2021

filadendron | 1262654292 | Getty Images

will still be wary of being in densely
populated public spaces and selfservice retail models give people a way
to access the goods and services they
want while minimizing contact with
cashiers, servers and each other.
" In the [office coffee] space,
adapting operations to include more
self-service options can allow operators to not only increase the hygiene
of their operations, but to improve
the customer experience, as well, " CPI
notes in its paper. " By providing modern, digital-first experiences that give
people more options for their coffee
and less contact during the experience,
operators can increase both customer
retention and loyalty.

Newco Coffee vice-president of
national accounts Jason College
emphasized that providing breakroom
solutions with as few touchpoints as
possible is critical. " Consumers are
looking for options to enjoy their hot



Table of Contents for the Digital Edition of Automatic_Merchandiser_February-March_2021

Editor's Note
Industry News
OCS Update
Pandemic Proofing with PPE
Happy Returns
Future Forward
Social Hubs
Automatic_Merchandiser_February-March_2021 - PCOV1
Automatic_Merchandiser_February-March_2021 - PCOV2
Automatic_Merchandiser_February-March_2021 - 1
Automatic_Merchandiser_February-March_2021 - 2
Automatic_Merchandiser_February-March_2021 - 3
Automatic_Merchandiser_February-March_2021 - 4
Automatic_Merchandiser_February-March_2021 - Editor's Note
Automatic_Merchandiser_February-March_2021 - 6
Automatic_Merchandiser_February-March_2021 - 7
Automatic_Merchandiser_February-March_2021 - Industry News
Automatic_Merchandiser_February-March_2021 - 9
Automatic_Merchandiser_February-March_2021 - 10
Automatic_Merchandiser_February-March_2021 - 11
Automatic_Merchandiser_February-March_2021 - OCS Update
Automatic_Merchandiser_February-March_2021 - 13
Automatic_Merchandiser_February-March_2021 - Pandemic Proofing with PPE
Automatic_Merchandiser_February-March_2021 - 15
Automatic_Merchandiser_February-March_2021 - 16
Automatic_Merchandiser_February-March_2021 - 17
Automatic_Merchandiser_February-March_2021 - Happy Returns
Automatic_Merchandiser_February-March_2021 - 19
Automatic_Merchandiser_February-March_2021 - 20
Automatic_Merchandiser_February-March_2021 - 21
Automatic_Merchandiser_February-March_2021 - 22
Automatic_Merchandiser_February-March_2021 - 23
Automatic_Merchandiser_February-March_2021 - Future Forward
Automatic_Merchandiser_February-March_2021 - 25
Automatic_Merchandiser_February-March_2021 - 26
Automatic_Merchandiser_February-March_2021 - 27
Automatic_Merchandiser_February-March_2021 - 28
Automatic_Merchandiser_February-March_2021 - 29
Automatic_Merchandiser_February-March_2021 - 30
Automatic_Merchandiser_February-March_2021 - 31
Automatic_Merchandiser_February-March_2021 - 32
Automatic_Merchandiser_February-March_2021 - Classifieds
Automatic_Merchandiser_February-March_2021 - Social Hubs
Automatic_Merchandiser_February-March_2021 - 35
Automatic_Merchandiser_February-March_2021 - 36