Automatic_Merchandiser_June-July_2021 - 13

THE RISE OF
DIGITAL PAYMENTS
IN VENDING
The Rise of Digital
Payments in Vending
In a recent study conducted by
Michigan State University (MSU),
122,000 vending machines powered by Cantaloupe's
cashless platform were evaluated to determine the
use of digital payments during the pandemic.
As consumers sought touch-free, convenient and safe payment
options during the pandemic, the use of digital payments (credit and
debit card, contactless credit card, and mobile payments) at vending
machin s acc l rat d, surpassing cash for th first tim .
To better understand this growth and what it means for the
future of unattended retail, Cantaloupe partnered with Michigan
State University (MSU) to study sales and transaction data from
approximately 122,000 vending machines connected to our digital
paym nt platform across th Unit d Stat s.
Survey Snapshot
+122,000
total vending
machines analyzed
23 months
Results from January
2019 to November 2020
70+ Location
Types
High and Low Volume
Machines
The Contactless Surge
14%
22%
Nov 20
Digital Payments Surpassed Cash
In April of 2020, more payments were made
using digital-including magstripe, contactless
cr dit cards and mobil -than cash.
Nov 19
137
Usage of Contactless Credit
Cards increased 57%.
Avg. Cashl ss
Tx Count
135
Avg. Cash
Tx Count
$235.07
Avg. Cashl ss
Tx Volume
$160.30
Avg. Cash
Tx Volume
Hospital Workers Embrace Contactless Payments
27%
CASH SALES
Over 12 months, the usage of cash declined from
48% to 36%.
CONTACTLESS
The usage of contactless credit cards increased 57%
from 2019 to 2020.
DIGITAL PAYMENTS
In April 2020, more payments were made using digital
options in place of cash.
Download the results from the entire MSU study!
Visit bitly.cantaloupe.com/msu21-am
800.770.8539 // cantaloupe.com

http://www.cantaloupe.com http://bitly.cantaloupe.com/msu21-am

Automatic_Merchandiser_June-July_2021

Table of Contents for the Digital Edition of Automatic_Merchandiser_June-July_2021

Automatic_Merchandiser_June-July_2021 - PCOV1
Automatic_Merchandiser_June-July_2021 - PCOV2
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