Automatic_Merchandiser_June-July_2021 - 39
It's important to Maumee Valley Group to include area
treatments on each fresh market installation to really make it
feel special and unique to that specific company. "
Jacob Plassman
by human movement that allows the
operators to remotely watch customers
shop and check out.
Previously, MVG had to exchange
DVRs and review footage to uncover
theft and identify the culprits, which
was a cumbersome process.
" We would look for cart cancels
which made a time stamp and then
review that footage to see if they
walked out with the item, or they
might take three items and scan two,
for example, " explained Jordan. " Now
with Panoptyc, we are able to nail
them right away with a clear picture,
versus the turnover time to swap
DVRs and review and put them back. "
With the DVRs, it could be a week
or two after the theft by the time MVG
reviewed the footage, and oftentimes
the employee who was stealing was
already long gone. Now MVG can
key in on any theft remotely within a
couple of hours.
" If no one is in the breakroom, it
doesn't record, so we don't have to fast
ONE STOP SHOP
firing back up, we got a new normal
going, " Todd recalled. " That meant the
shift from cafeterias to micro markets,
catering more boxed lunches, making
cookies with face masks to remind
employees to wear their masks, and
we're still adapting to the new normal
as the reopening ramps up. "
THEFT GAME CHANGER
If there is one inherent concern with
micro markets, it's theft. But with the
right technology it is increasingly
manageable, according to the
Plassmans.
The operators found the best
solution yet with their recent
investment in a company called
Panoptyc. It has a live feed activated
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June/July 2021 * VendingMarketWatch.com 39
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Automatic_Merchandiser_June-July_2021
Table of Contents for the Digital Edition of Automatic_Merchandiser_June-July_2021
Automatic_Merchandiser_June-July_2021 - PCOV1
Automatic_Merchandiser_June-July_2021 - PCOV2
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