Automatic Merchandiser - 20

TEAM

Nayax

Team leader:
Dave Berlin,
Customer Support
Manager Team
members: Josh
McMillan, Lead
Account Manager;
Fernando Flores,
Technical Account
Manager; Matt
Huff, Technical Account Manager; Taylor Fletcher,
Technical Account Manager; Zach Greenberg, Technical
Account Manager; Alex Vaserman, Technical Sales
Director; Amerra Walton, Technical Account Manager;
Aramis Alexander, Technical Account Manager; Candice
Winkler, Technical Account Manager; Duane Davis,
Technical Account Manager; Ty Griffin, Technical Account
Manager; Hien Pham, Technical Account Manager;
Joanne Dalfonzo, Set-up Support; Caitlin Williams, Set-up
Support; Anastasia Vaserman, Set-up Support

Nayax's technical support team ensures its payment platform
becomes a pivotal piece in its customers' operational success.
This team is dedicated to providing best-in-class product,
support and customer service to Nayax customers. Bridging

Pot O' Gold Coffee
Service
Team Leader: Larry Jones,
President Team Members:
Laurie Sergeeff, Owner; Alex
Sergeeff, Sales Manager;
Blake Jones, Sales/Marketing
Specialist

Pot O' Gold Coffee Service,
a family-run business in the
greater Seattle area, is the largest independent OCS provider
in Washington. The company,
which still pushes itself to grow
and innovate, continuously finds ways to ensure its service is the best in town. The leadership believes in treating
every customer, regardless of the size of account, just like
he or she is part of the Pot O' Gold family. Pot O' Gold was
20

Automatic Merchandiser * December 2019

the gap between
development and
the operators, the
support team conveys the on-theground operational
realities to Nayax's
extensive R&D
teams. By working with Nayax's
development team
to resolve issues and implement future requests, the support
team makes the customers' voice heard, keeping them at the
heart of the company's operations. The team offers proactive training sessions on new features and diligently works to
create personal connections with customers to give them the
most value of Nayax's platform solution. To make sure that
all Nayax users get the personal attention they deserve, the
company continues to scale its support team as its customer
base expands, providing trained and knowledgeable support
members to answer the phone every time it rings, allowing for
any issue to be dealt with promptly. The support team members have a knowledge of different machine types, are experts
on EMV and communication specifics, and understand new
developments in the unattended retail landscape.

selected this year as a winner
of Seattle Business Magazine's
Family Business Award. To
ensure it tackles the challenge
of choosing a solid lineup for its
equipment, the company keeps
up with industry news and consistently checks in with different
equipment manufacturers on
the new brewers coming to the
industry. Technicians at Pot O'
Gold work closely with manufacturers' technicians to ensure
they master the equipment and
are committed to responding
within two hours to service calls so the customer can get
coffee as soon as possible. Customer service is what this
OCS provider is all about.



Automatic Merchandiser

Table of Contents for the Digital Edition of Automatic Merchandiser

Editor's Note: A Look Ahead
Industry News
OCS Update
Pros to Know
2020 Forecast
Success Story: Striving for Wellness Along the Northeast Coast
Classifieds
Social Hubs
Automatic Merchandiser - 1
Automatic Merchandiser - 2
Automatic Merchandiser - 3
Automatic Merchandiser - 4
Automatic Merchandiser - 5
Automatic Merchandiser - Editor's Note: A Look Ahead
Automatic Merchandiser - Industry News
Automatic Merchandiser - 8
Automatic Merchandiser - 9
Automatic Merchandiser - OCS Update
Automatic Merchandiser - 11
Automatic Merchandiser - Pros to Know
Automatic Merchandiser - 13
Automatic Merchandiser - 14
Automatic Merchandiser - 15
Automatic Merchandiser - 16
Automatic Merchandiser - 17
Automatic Merchandiser - 18
Automatic Merchandiser - 19
Automatic Merchandiser - 20
Automatic Merchandiser - 21
Automatic Merchandiser - 2020 Forecast
Automatic Merchandiser - 23
Automatic Merchandiser - 24
Automatic Merchandiser - 25
Automatic Merchandiser - 26
Automatic Merchandiser - 27
Automatic Merchandiser - Success Story: Striving for Wellness Along the Northeast Coast
Automatic Merchandiser - 29
Automatic Merchandiser - 30
Automatic Merchandiser - 31
Automatic Merchandiser - 32
Automatic Merchandiser - Classifieds
Automatic Merchandiser - Social Hubs
Automatic Merchandiser - 35
Automatic Merchandiser - 36
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