Automatic Merchandiser - 27
ing to be put into practice to help operators better identify trends and respond
to changes in their accounts. Duska
said that AI is still in the investigative
phase, but operators are interested in
finding practical applications for this
technology.
"There's a lot of interest but not
a lot of commercialization of these
AI solutions," she said. "I think that
will happen in 2020, particularly
toward the end of the year as we
see results of extended field trials
and those results motivate others to
move forward. I think those results,
combined with the consumers' drive
and desire for hyper-customization,
are going to start pushing people
towards a machine learning business
model. Being able to deliver a hypercustomized solution can become
very manual and time-consuming
to deliver effectively - it's too hard
to scale without automation. This is
what AI will offer."
IN CONCLUSION
While 2020 is clearly ripe with opportunity for operators, there are many
threats to the convenience services
industry beyond delivery services,
convenience stores, restaurants and
Amazon Go. Sometimes the biggest
threats are closest to home.
"The greatest threat to convenience services is our race to the bottom," Rosenberg said. "As operators
have experienced tremendous growth,
the industry has started to compete
against ourselves."
Rosenberg added that the convenience services industry is well-positioned due to the strong workforce,
proximity retail and technology
advancements enabling a more diverse
product offering. But the cost of capi-
tal, labor and the influx of the uberization of modern retail will challenge
industry profitability.
"The risk of a softening economy
could add to the cost pressure
operators face as they try to improve
bottom-line performance," he said.
If the economy experiences a
downturn in 2020, operators who are
quick to react to a rapidly changing
market will have a better chance of
weathering this storm.
"One of the greatest threats to our
industry is - and has been for the
past five years - the rate at which we
adapt to the changes in the business
environment," Recher said. "If we as
individual operators and as a collective industry don't adapt quickly
enough, we risk losing potential incremental growth opportunities as well as
allowing external competition to creep
into the space." ■
The entire TEAM at Translucent is
honored to be selected as one of the
"Pro's that Know" for 2019!
We strive everyday to make an impact
with our clients in their success stories.
When they are successful, then we are
successful.
Here is to a great 2020!!
December 2019 * VendingMarketWatch.com
27
http://www.VendingMarketWatch.com
Automatic Merchandiser
Table of Contents for the Digital Edition of Automatic Merchandiser
Editor's Note: A Look Ahead
Industry News
OCS Update
Pros to Know
2020 Forecast
Success Story: Striving for Wellness Along the Northeast Coast
Classifieds
Social Hubs
Automatic Merchandiser - 1
Automatic Merchandiser - 2
Automatic Merchandiser - 3
Automatic Merchandiser - 4
Automatic Merchandiser - 5
Automatic Merchandiser - Editor's Note: A Look Ahead
Automatic Merchandiser - Industry News
Automatic Merchandiser - 8
Automatic Merchandiser - 9
Automatic Merchandiser - OCS Update
Automatic Merchandiser - 11
Automatic Merchandiser - Pros to Know
Automatic Merchandiser - 13
Automatic Merchandiser - 14
Automatic Merchandiser - 15
Automatic Merchandiser - 16
Automatic Merchandiser - 17
Automatic Merchandiser - 18
Automatic Merchandiser - 19
Automatic Merchandiser - 20
Automatic Merchandiser - 21
Automatic Merchandiser - 2020 Forecast
Automatic Merchandiser - 23
Automatic Merchandiser - 24
Automatic Merchandiser - 25
Automatic Merchandiser - 26
Automatic Merchandiser - 27
Automatic Merchandiser - Success Story: Striving for Wellness Along the Northeast Coast
Automatic Merchandiser - 29
Automatic Merchandiser - 30
Automatic Merchandiser - 31
Automatic Merchandiser - 32
Automatic Merchandiser - Classifieds
Automatic Merchandiser - Social Hubs
Automatic Merchandiser - 35
Automatic Merchandiser - 36
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