Automatic Merchandiser - 6

EDITOR'S NOTE

A Look Ahead
In 2020, the convenience services industry
should anticipate continued change
AT THIS TIME LAST YEAR, FORMER AUTOMATIC MERCHANDISER

Abby White
Editor
awhite@
vendingmarketwatch.com

Follow us at
Facebook.com/VendingMarket
@VendingMagazine
linkedin.com/
groups/3927197

Maximize
your business
potential with
your existing
footprint.

Correction
On page 20 of the September issue, we mistakenly
placed Wolfgang Puck with
the wrong product. We
apologize for the error and
have made the correction
online.

6

editor Emily Refermat called 2018 "the year of acquisitions, mergers and
consolidation" among operators and suppliers, citing several notable
moves across the industry. However, 2019 may be more difficult to define.
For our annual forecast on the future of convenience services, we
asked industry experts, including our editorial advisory board, how operators can best prepare for success in 2020. Unsurprisingly, technology will
continue to play a large role. Last year's conversation involved implementing technology to increase connectivity, effectively laying the groundwork
for this year's hot topic: consumer data. Now that many operators have
technology in place to collect consumer data, they can use information
gleaned from customers' buying habits to engage with end users and offer
customized shopping experiences. This helps foster loyalty with consumers and increase sales, making a big impact on your bottom line.
Like last year, our sources advised operators to consider alternative
revenue streams beyond food and beverage items to compete with outsiders - convenience stores, delivery services, specialty grocers - who are
encroaching into convenience services' space. Competition may be high,
but as an operator, you have an advantage by already having a footprint in
locations where you can easily reach your consumers. What else can you
do with that space, and where can you expand?
The better-for-you movement shows no signs of slowing down.
NAMA recently announced its public health initiative to increase the
availability of products sold in vending machines that meet nationally
recognized public health standards, and operators continue to offer more
better-for-you items in micro markets and vending. But, as discussed
in our micro market trends feature in the October/November issue,
operators still need to carry the traditional snacks, foods and beverages
customers know and love, which means managing a larger, more diverse
inventory of products to meet consumer demands.
Office coffee service (OCS) - and the rapidly growing pantry service
- continues to thrive with a large number of employers offering premium
beverages and services to their employees. At NAMA's Coffee Tea & Water
Show (CTW), we learned about some of the hottest products hitting the
OCS channel. See page 10 for more.
And of course, the last issue of the year features our annual Pros To
Know Awards, where we recognize industry professionals who continue to
raise the bar. Curious to see who made the list? Flip to page 12.
We hope you enjoy some much-deserved time away from the office
this holiday season. As we close the books on 2019, we wish you a wonderful year ahead.

Automatic Merchandiser * December 2019

Editorial
Advisory
Board
Joe Hessling
365 Retail
Markets

Josh
Rosenberg
Accent Food
Services

John Reilly
Avanti Markets

Anant Agrawal
Cantaloupe
Systems
USA Technologies

Elyssa Steiner
Cantaloupe
Systems
USA Technologies

Carl Moser
Canteen
Corporate

Chuck Reed
Crane Payment
Innovations (CPI)

Jeff Whitacre
Food Express

Michael Miller
Mondel─ôz
International

Paresh Patel
PayRange

Jeff Deitchler
Prairie Fire
Coffee

Jim Carbone
Tradecraft

Sandy
Thornton
VendEdge


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Automatic Merchandiser

Table of Contents for the Digital Edition of Automatic Merchandiser

Editor's Note: A Look Ahead
Industry News
OCS Update
Pros to Know
2020 Forecast
Success Story: Striving for Wellness Along the Northeast Coast
Classifieds
Social Hubs
Automatic Merchandiser - 1
Automatic Merchandiser - 2
Automatic Merchandiser - 3
Automatic Merchandiser - 4
Automatic Merchandiser - 5
Automatic Merchandiser - Editor's Note: A Look Ahead
Automatic Merchandiser - Industry News
Automatic Merchandiser - 8
Automatic Merchandiser - 9
Automatic Merchandiser - OCS Update
Automatic Merchandiser - 11
Automatic Merchandiser - Pros to Know
Automatic Merchandiser - 13
Automatic Merchandiser - 14
Automatic Merchandiser - 15
Automatic Merchandiser - 16
Automatic Merchandiser - 17
Automatic Merchandiser - 18
Automatic Merchandiser - 19
Automatic Merchandiser - 20
Automatic Merchandiser - 21
Automatic Merchandiser - 2020 Forecast
Automatic Merchandiser - 23
Automatic Merchandiser - 24
Automatic Merchandiser - 25
Automatic Merchandiser - 26
Automatic Merchandiser - 27
Automatic Merchandiser - Success Story: Striving for Wellness Along the Northeast Coast
Automatic Merchandiser - 29
Automatic Merchandiser - 30
Automatic Merchandiser - 31
Automatic Merchandiser - 32
Automatic Merchandiser - Classifieds
Automatic Merchandiser - Social Hubs
Automatic Merchandiser - 35
Automatic Merchandiser - 36
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