Automatic Merchandiser - 22

TEAMS

365 RETAIL MARKETS PMO TEAM

Team leader: Chad Young, Director, Project Management,
IT, & Security
Team members: Kelly Jeffrey, Manager of Project
Management; Scott Dansubry, Senior Project Manager;
Smita Kotecha, Senior Project Manager; Gabe Stevens,
Project Manager; Matt Munerantz, Project Manager and
Tracey Michael, Project Manager

Throughout the COVID pandemic, 365 Retail Markets'
short-term goal was to provide immediate operational
relief to its customers, as well as long term profitable
solutions allowing their businesses to thrive. First, the
project management office (PMO) focused on delivering
new technologies that helped operators address the safety
concerns of their clients. They expanded their Touchless
TransactionSM product line to include beverage dispensing
integrations and legacy micro market kiosks. Additionally,
the team enhanced existing touchless options across its V5
platform including the 365Pay mobile app and 365Beacon.
This allowed operators to create " pop up " markets offering
consumers a fully touchless checkout experience from their
mobile phones.
Next, the PMO concentrated on projects to help operators navigate the returning workforce. To fill the need for
smaller footprint markets, the PMO delivered PicoCooler,
allowing operators to install a controlled access cooler with
all the payment options expected from a 365 product. Also
understanding the returning workforce still needed dining
options, 365's PMO managed the OrderAhead project. This
allowed operators to offer a completely contactless dining
experience through online and mobile ordering, coupled
with food pickup locations and a fully integrated kitchen
management system.

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Automatic Merchandiser * December 2020

G&J MARKETING AND SALES
CUSTOMER SERVICE TEAM

Team leader: Barbie Manchester, Customer Service
Supervisor
Team members: Amy Volpe, Social Feedia Coordinator;
Ashley Reith, Customer Service Coordinator; Christina
Stedge, JAS Supply Customer Service Coordinator; Erika
Laboy Vargas, Customer Service Coordinator; Jessica
Milbrand, Office Coordinator; Jon Stansberry, Customer
Service Coordinator; Lenor Eicher, Customer Service
Coordinator and Tiffany Pelella, Customer Service
Coordinator

The G&J Marketing and Sales Customer Service Team is
critical to the success of the G&J Sales Team by assisting
in adapting to the changing landscape of the convenience
service industry. Through coordinating and assisting in
webinars with manufacturers, operators and distributors,
the team assures all business and meetings continue as
normal as possible. Amy Volpe, Social Feedia Coordinator,
conducted webinars for current and prospective customers on why the mobile app-based micro market solution
is needed more than ever. Operators are now realizing the
need to go touchless and meet consumer demand. The customer service team stepped up to help G&J's major brands
with telesales projects to help meet and exceed initiatives.
The team helped Smucker's create video content for the
Folgers Excellence Compact Coffee Machine. Barbie Manchester, Team Lead, and Jessica Milbrand, Office Coordinator, worked with Smucker's to create videos for the potential
end-user and OCS operator/distributor partners to convey
the features and benefits of the Smucker's liquid coffee program. By highlighting the ease of the machine and limitedtouch cleaning capabilities, G&J was able to help Smucker's
put the spotlight on the Excellence Compact Machine as the
workplace hero of the current time.
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