February-March 2022 - 29

doing, and then you can be a good
consultant and perhaps offer some best
practices to bring snacks, food and
pantry in as a culture changer. "
Stokes recalled recently installing a
pantry in a company that was bringing
back workers for the first time since
the pandemic began. " They had never
had pantry and snacks before, " she
said. " We kept it limited in the beginning;
about eight SKUs crossing those
day points for them while their café
was shut down. We did a huge reopening
and were on site with the coffee,
cold brew and snacks, and we also did
giveaways. We asked our [product]
broker community and manufacturing
partners to kick in and give these
employees a huge welcome back in the
lobby every day. I think when you're
trying to convince a client on the benefits
of pantry service, you've got to be
there, and you've got to get engaged. "
OFFER SUBSTANCE
Some businesses are looking for more
substance from their pantry providers
than just quick snacks and beverages.
" Several of our customers want to
provide a meal replacement, " Stokes
explained. " We have actually opened
up a program we call Pick Two. The
employee can pick two pantry items
- sandwiches, wraps, salads, parfaits,
bistro boxes, veggie cups, things like
that - from a cold cooler, and then
they can pick two dry snacks for the
day along with two beverages. They
get that choice every single day. "
However, the advantages of Five
Star's Pick Two program don't end
there. " There's a leftover cooler where
fresh food pieces get emptied into
every day, " Stokes noted. " The employees
get to take those items home, and
that's a huge benefit right now in the
pandemic for their families and for
people who need food at home. Any
leftovers that aren't taken home are
then donated to charity. I think we're
going to see a lot of this and we're
going to be tested and challenged from
an operator perspective to answer the
needs. All of that was developed just
by listening to the customer and really
trying to create a program that wasn't
in our wheelhouse. "
TALK TO A PRODUCT BROKER
As a product broker, Michael Kelley,
national account project manager
of Burdette Beckmann Inc., fulfills
multiple roles in the creation and
maintenance of a
pantry service.
He advises any
operator considering
breaking
Michael Kelley
into pantry service
to work closely
Nobody knows the business better
Period!
Consulting
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February/March 2022 * VendingMarketWatch.com 29
2/16/22 1:06 PM
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February-March 2022

Table of Contents for the Digital Edition of February-March 2022

Editor’s Note
Industry News
OCS Update
BostonbeaN’s Ace on the Road
From 3G to 4G to 5G and Beyond
Weekly Reporting
Pantry Service 2022
Uncompromising Service Accelerates Pot O’ Gold’s Rebound
Classifieds
Social Hubs
February-March 2022 - PCOV1
February-March 2022 - PCOV2
February-March 2022 - 1
February-March 2022 - 2
February-March 2022 - 3
February-March 2022 - 4
February-March 2022 - 5
February-March 2022 - Editor’s Note
February-March 2022 - 7
February-March 2022 - Industry News
February-March 2022 - 9
February-March 2022 - 10
February-March 2022 - 11
February-March 2022 - OCS Update
February-March 2022 - 13
February-March 2022 - 14
February-March 2022 - 15
February-March 2022 - BostonbeaN’s Ace on the Road
February-March 2022 - 17
February-March 2022 - 18
February-March 2022 - 19
February-March 2022 - From 3G to 4G to 5G and Beyond
February-March 2022 - 21
February-March 2022 - Weekly Reporting
February-March 2022 - 23
February-March 2022 - 24
February-March 2022 - 25
February-March 2022 - Pantry Service 2022
February-March 2022 - Mondelez1
February-March 2022 - Mondelez2
February-March 2022 - Mondelez3
February-March 2022 - Mondelez4
February-March 2022 - 27
February-March 2022 - 28
February-March 2022 - 29
February-March 2022 - 30
February-March 2022 - 31
February-March 2022 - 32
February-March 2022 - 33
February-March 2022 - 34
February-March 2022 - 35
February-March 2022 - 36
February-March 2022 - 37
February-March 2022 - Uncompromising Service Accelerates Pot O’ Gold’s Rebound
February-March 2022 - 39
February-March 2022 - 40
February-March 2022 - 41
February-March 2022 - 42
February-March 2022 - 43
February-March 2022 - 44
February-March 2022 - 45
February-March 2022 - 46
February-March 2022 - 47
February-March 2022 - 48
February-March 2022 - Classifieds
February-March 2022 - Social Hubs
February-March 2022 - 51
February-March 2022 - 52
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