February-March 2022 - 39

A
S TOUGH AS THESE EXTRAORdinary
times have been for office
coffee service, one operator
has managed to acquire 120plus
new customers since the start of
the pandemic and is poised for the
rebound to pick up pace with the start
of the new year.
Serving the greater Seattle area,
Bellevue, WA's Pot O' Gold Coffee
Service was one of the hard-hit OCS
providers, with sales plummeting
80% at the lowest point. However,
the OCS operation is now making a
steady comeback, recapturing 60%
of 2019's pre-pandemic sales level in
the third quarter of 2021 with sales
growing daily.
Second-generation operator Blake
Jones attributes much of the company's
recent growth in new accounts
to its competitors not maintaining
prior service levels and standards, and
others who were forced to close shop
and leave the market.
"
The fact that we are actually
at 60% pre-COVID right now is
attributed mostly from the 120plus
new customers we have
acquired during the pandemic. "
Blake Jones
" A lot of our competitors let their
service fall short, and hence people
wanted a change and we ended up
acquiring new customers that we were
pursuing pre-COVID, " he said. " We
never faltered on service; it's what
our business was built upon. Even
with the smallest accounts and Pot O'
Gold staff that was down to just one
employee and me at the height of the
shutdown, we rotated products and
Photos by Pot O' Gold Coffee Service
February/March 2022 * VendingMarketWatch.com 39
http://www.VendingMarketWatch.com

February-March 2022

Table of Contents for the Digital Edition of February-March 2022

Editor’s Note
Industry News
OCS Update
BostonbeaN’s Ace on the Road
From 3G to 4G to 5G and Beyond
Weekly Reporting
Pantry Service 2022
Uncompromising Service Accelerates Pot O’ Gold’s Rebound
Classifieds
Social Hubs
February-March 2022 - PCOV1
February-March 2022 - PCOV2
February-March 2022 - 1
February-March 2022 - 2
February-March 2022 - 3
February-March 2022 - 4
February-March 2022 - 5
February-March 2022 - Editor’s Note
February-March 2022 - 7
February-March 2022 - Industry News
February-March 2022 - 9
February-March 2022 - 10
February-March 2022 - 11
February-March 2022 - OCS Update
February-March 2022 - 13
February-March 2022 - 14
February-March 2022 - 15
February-March 2022 - BostonbeaN’s Ace on the Road
February-March 2022 - 17
February-March 2022 - 18
February-March 2022 - 19
February-March 2022 - From 3G to 4G to 5G and Beyond
February-March 2022 - 21
February-March 2022 - Weekly Reporting
February-March 2022 - 23
February-March 2022 - 24
February-March 2022 - 25
February-March 2022 - Pantry Service 2022
February-March 2022 - Mondelez1
February-March 2022 - Mondelez2
February-March 2022 - Mondelez3
February-March 2022 - Mondelez4
February-March 2022 - 27
February-March 2022 - 28
February-March 2022 - 29
February-March 2022 - 30
February-March 2022 - 31
February-March 2022 - 32
February-March 2022 - 33
February-March 2022 - 34
February-March 2022 - 35
February-March 2022 - 36
February-March 2022 - 37
February-March 2022 - Uncompromising Service Accelerates Pot O’ Gold’s Rebound
February-March 2022 - 39
February-March 2022 - 40
February-March 2022 - 41
February-March 2022 - 42
February-March 2022 - 43
February-March 2022 - 44
February-March 2022 - 45
February-March 2022 - 46
February-March 2022 - 47
February-March 2022 - 48
February-March 2022 - Classifieds
February-March 2022 - Social Hubs
February-March 2022 - 51
February-March 2022 - 52
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