November 2022 - 26

to touch the machine to make their
product selection. PayRange also offers
many ways for consumers to pay; it is
compatible with all major credit cards
and digital wallets and, as of early
2022, has added capabilities to accept
store gift cards and cryptocurrencies.
VE Touchless, by Vendors
Exchange, offers customers the option
of a touchless vending machine
experience using a closed loop
between the user's phone and the
machine. Customers use their mobile
device to scan the QR code on the
machine, make their selection,
complete payment and enjoy their
purchase all without touching the
machine. Operators can upgrade their
UCB or non-UCB machines with
these touchless vending machine kits.
To provide both a cash and
cashless experience, earlier this year
at the NAMA Show, Nayax introduced
EasiFit, a bill validator kit allowing
the acceptance of cash and cashless
payments that works with Nayax's
cashless payment solution VPOS
Touch. The solution allows the
acceptance of cash and cashless
benefits of the VPOS Touch and
Nayax's platform that operators love,
like full EMV certification, multivend
with no large pre-authorization
holds, a complete loyalty and discount
campaign platform and remote price
change capabilities, now can easily fit
over a bill validator. "
IS TOUCHLESS TECHNOLOGY
WORTH THE INVESTMENT?
Although the pandemic helped
push more people to use touchless
payments (and many began using
the technology for the first time),
convenience is what's making it stick.
Juan Jorquera agrees - touchless
technology is about convenience at
this point, more than hygiene.
" It's about consumers having a
better experience, " he said. " Touchless
provides a lot of opportunities that are
being left on the table that can elevate
the unattended retail industry to behave
like any other retail industry where we
have actual engagement with end data. "
He points to other retailers, like grocery
and convenience stores. " Any other
retailer is using data from real sales to
know what products to stock. They
are predicting the fact that Sally is
going to buy something because they
know Sally has bought several items
in the last two weeks, " he said. " Most
operators have no idea who is buying
what and that's more of a reactive sale
rather than a proactive sale. "
Jorquera says that with Vagabond's
Photo 220028149 | Andrey Rykov | Dreamstime
touchless technology, operators are
able to know exactly who is buying
what and they can start targeting
transactions from a single location on
an operator's machine. In a statement
during its launch, Carly Furman, CEO
of Nayax LLC, said, " The beauty of
this solution is that operators can use
our flagship device, the VPOS Touch,
coupled with a simple proprietary
adaptor to allow for cash and cashless
acceptance at the machine from
the same knock-out hole ... All the
26 Automatic Merchandiser * November 2022
specific products to specific customers.
" We can do discounts and remotely
change the price, " he said. " We could
send promotions like, 'If you pay
touchless, you can get a discount.' "
The question surrounding touchless
payment technology, however, is
how long will it take for this technology
to become the new normal. Jorquera
believes integration in the vending
Contactless versus
touchless technologies
According to Intel, there are several
distinct differences when it comes
to using the terms " touchless "
and " contactless " technologies.
Touchless technologies, for
example, allow consumers to
accomplish tasks without any
physical input, meaning that a
customer could use gestures or
speech to complete a touch-free
transaction. On the other hand,
contactless technologies remove
physical contact with another
person but may require touchbased
interactions with systems,
such as scanning a QR code to
make a purchase. Despite the
differences between these two
terms, you may sometimes see
them used interchangeably.
industry is going to take longer than
other channels. " I think there has always
been a disconnect between what
consumers want and what operators
want to invest in, " he said. " When
we install touchless hardware at any
account, the consumers think it's one
of the coolest things. They like the
fact that they can browse what's in the
machine before they even walk up to
it. But we've found so far that many
operators think of [this technology]
as a novelty and not a need. If you put
technology in front of a consumer, they
will always take it. If you put it in front
of an operator, they are more hesitant. "
Vagabond's challenge has been how
to satisfy both consumer and operator
needs. To do this, the company is
releasing its own credit card reader with
vĪv technology built into it. " Touchless
will be an option in cashless hardware, "
said Jorquera. He says that, at this point,
operators are not making a buying
decision on technology hardware based
on whether it has touchless or not.
Therefore, the credit card reader with
touchless capabilities built-in gives
operators the chance to determine
when - or if - touchless technology ever
makes sense at a particular location. ■

November 2022

Table of Contents for the Digital Edition of November 2022

Editor’s Note
Industry News
Lack of employee loyalty is nothing new – Here is the cure
Pros to Know Awards
Elevate the vending experience
What to expect – when you’re expecting to sell
Upstate Hospitality
Classifieds
Social Hubs
November 2022 - PCOV1
November 2022 - PCOV2
November 2022 - 1
November 2022 - 2
November 2022 - 3
November 2022 - 4
November 2022 - 5
November 2022 - Editor’s Note
November 2022 - 7
November 2022 - Industry News
November 2022 - 9
November 2022 - Lack of employee loyalty is nothing new – Here is the cure
November 2022 - 11
November 2022 - Pros to Know Awards
November 2022 - 13
November 2022 - 14
November 2022 - 15
November 2022 - 16
November 2022 - 17
November 2022 - 18
November 2022 - 19
November 2022 - 20
November 2022 - 21
November 2022 - 22
November 2022 - 23
November 2022 - Elevate the vending experience
November 2022 - 25
November 2022 - 26
November 2022 - 27
November 2022 - What to expect – when you’re expecting to sell
November 2022 - 29
November 2022 - Upstate Hospitality
November 2022 - 31
November 2022 - 32
November 2022 - 33
November 2022 - 34
November 2022 - 35
November 2022 - 36
November 2022 - 37
November 2022 - 38
November 2022 - 39
November 2022 - 40
November 2022 - Classifieds
November 2022 - Social Hubs
November 2022 - 43
November 2022 - 44
https://www.nxtbook.com/endeavor/automaticmerchandiser/februarymarch2024
https://www.nxtbook.com/endeavor/automaticmerchandiser/november2023
https://www.nxtbook.com/endeavor/automaticmerchandiser/september-october2023
https://www.nxtbook.com/endeavor/automaticmerchandiser/august-2023
https://www.nxtbook.com/endeavor/automaticmerchandiser/june-july-2023
https://www.nxtbook.com/endeavor/automaticmerchandiser/april-2023
https://www.nxtbook.com/endeavor/automaticmerchandiser/february-march-2023
https://www.nxtbook.com/endeavor/automaticmerchandiser/november-2022
https://www.nxtbook.com/endeavor/automaticmerchandiser/september-october-2022
https://www.nxtbook.com/endeavor/automaticmerchandiser/august-2022
https://www.nxtbook.com/endeavor/automaticmerchandiser/june-july-2022
https://www.nxtbook.com/endeavor/automaticmerchandiser/april_2022
https://www.nxtbook.com/endeavor/automaticmerchandiser/february-march-2022
https://www.nxtbook.com/endeavor/automaticmerchandiser/december-2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/october-november-2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/September_2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/august2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/automatic_merchandiser_june-july_2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/automatic_merchandiser_april_2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/automatic_merchandiser_february-march_2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/december2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/AUTM_1020
https://www.nxtbook.com/endeavor/automaticmerchandiser/september2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/august2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/junejuly2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/april2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/Automatic_Merchandiser_February-March_2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/december2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/octobernovember2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/september2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/august2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/junejuly2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/april2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/februarymarch2019
https://www.nxtbookmedia.com