CONTENTS 12 NOVEMBER 2022 Success Story 30 Upstate Hospitality Congratulations to this year's winners for their achievements in promoting industry innovation and future growth. Time-proven service coupled with quick adoption of technology wins Sirness Vending Services a loyal following in western New York. Features 10 Departments 6 Editor's Note 8 Industry News A roundup of the latest news and events OCS Update: Lack of employee loyalty is nothing new - Here is the cure Hiring and retaining employees is tough today, but consider these two simple questions: Is this really a new condition and have you changed your strategy as an employer? Elevate the 41 Classifieds 42 Social Hubs What's happening in the industry on social media 28 On the cover: Larry Bach, Barbie Nesser, Tom Nesser and Tom Bach at the main entrance of their Rochester, New York, headquarters. Follow us at: Facebook/VendingMarket @VendingMagazine 24 vending experience Touchless payment technology provides many opportunities for the unattended retail industry, yet integration may take time. What to expect - when you're expecting to sell Selling your business could be the most important financial risk in your life, so you shouldn't go at it alone. A business broker helps you know what to expect in the process. linkedin.com/ company/2233840 November 2022 * VendingMarketWatch.com 3http://www.facebook.com/VendingMarket http://www.twitter.com/VendingMagazine http://www.linkedin.com/ http://www.VendingMarketWatch.com