November 2022 - 32

As accounts grew,
we grew with them.
We've had some
for 35-plus years.
They'd open a plant
in Buffalo, and next
thing you know, we
are in Buffalo. It's
been a slow, steady
growth led by serving
our customers and
trying to say yes at
every opportunity. "
- Tom Nesser, owner of SVS
Tom Bach presents options to a client considering closing their full-service cafeteria and
replacing it with a Sirness micro market during the pandemic.
work out, Uncle Sam would always
take you. Now 45 years later, it turns
out he was right, here I am! "
The father-and-son team realized
early on that offering vending was
essential to obtain the larger coffee
accounts. They began with snacks and
cold drinks. " My dad loved OCS, and
I loved vending because there were no
accounts receivable, " Nesser said. After
many years growing their vending
business, the father-and-son team
duo rounded out their repertoire with
coffee and food vending machines to
meet customer demands.
They grew the company to six
Tom and Barbie Nesser, owners of SVS.
coffee routes and two vending routes.
They decided to split the company into
two divisions, Sirness Coffee Services
and Sirness Vending Services in 1989.
When Nesser Sr. died in 2011, his
nephew and right-hand man, Mark
Wahl, began running the OCS
operation. The two divisions have
continued to work together serving
32 Automatic Merchandiser * November 2022
all accounts with complete office and
breakroom refreshment solutions.
" As accounts grew, we grew with
them, " Nesser recalled. " We've had
some for 35-plus years. They'd open
a plant in Buffalo, and next thing you
know, we are in Buffalo. It's been a
slow, steady growth led by serving
our customers and trying to say yes at
every opportunity. "
Another significant opportunity
for expansion came when Sirness
purchased the vending business from
a regional ice cream manufacturer that
operated 150 machines. " That led us
to cover the entirety of western New
York, and we've partnered with several
other companies along the way, " said
Nesser. " We always foster local
relationships, local restaurant
products, traditional retail partners.
Our USDA-certified commissary
partner is based here, and all our fresh
food is produced by them. We source
our coffee from a local roaster. "

November 2022

Table of Contents for the Digital Edition of November 2022

Editor’s Note
Industry News
Lack of employee loyalty is nothing new – Here is the cure
Pros to Know Awards
Elevate the vending experience
What to expect – when you’re expecting to sell
Upstate Hospitality
Classifieds
Social Hubs
November 2022 - PCOV1
November 2022 - PCOV2
November 2022 - 1
November 2022 - 2
November 2022 - 3
November 2022 - 4
November 2022 - 5
November 2022 - Editor’s Note
November 2022 - 7
November 2022 - Industry News
November 2022 - 9
November 2022 - Lack of employee loyalty is nothing new – Here is the cure
November 2022 - 11
November 2022 - Pros to Know Awards
November 2022 - 13
November 2022 - 14
November 2022 - 15
November 2022 - 16
November 2022 - 17
November 2022 - 18
November 2022 - 19
November 2022 - 20
November 2022 - 21
November 2022 - 22
November 2022 - 23
November 2022 - Elevate the vending experience
November 2022 - 25
November 2022 - 26
November 2022 - 27
November 2022 - What to expect – when you’re expecting to sell
November 2022 - 29
November 2022 - Upstate Hospitality
November 2022 - 31
November 2022 - 32
November 2022 - 33
November 2022 - 34
November 2022 - 35
November 2022 - 36
November 2022 - 37
November 2022 - 38
November 2022 - 39
November 2022 - 40
November 2022 - Classifieds
November 2022 - Social Hubs
November 2022 - 43
November 2022 - 44
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