november2024 - 34

The Automated Retail Management
System, or ARMS, from ProWatch
Solutions uses video surveillance
and applies AI and other analytics
to identify theft and other lost sale
opportunities for the operator.
Such theft-detection technologies
help put the " attendant in
unattended " markets.
theft. It was challenging and
time-consuming - if they even
had the time to deal with theft.
Kronenberg began developing
a technology-based solution he
called ARMS - Automated Retail
Management System, about three
years ago. " We did it by getting a
lot of input from both large and
small market operators. We did a
proof-of-concept, asked them for
feedback on it and then moved
into the pilot phase. We eventually
launched several months ago into
the marketplace, " he explained.
According to Kronenberg, his
team's industry knowledge and
experience are key differentiators.
Like Kronenberg, the company's
chief revenue officer, Bryan Hebert,
has years of experience with key
positions at USA Technologies
and Nayax. " I was excited when
I learned about Mark's vision,
and my involvement has been a
good fit, " said Hebert. " There is a
lot of interest in our product and
our company, and we are really
branching out at a very fast pace
across the operator base. "
" In a nutshell, we're using
and personal relationship with the
convenience services industry. " My
family actually started in vending
in the 1930s. I grew up in vending.
My grandparents were both on the
board of NAMA. My grandmother
was the first woman on a NAMA
board, " he said. " In the early 80s,
I developed software for our own
34 Automatic Merchandiser * November 2024
operation, which had vending and
industrial catering. My father and
I started CompuVend Systems and
had that for 32 years before we sold it
to Cantaloupe. "
Kronenberg was acting as an
industry consultant when he began
to recognize that operators were
struggling with micro market
surveillance video and applying AI
and other analytics to identify theft
and other lost sales opportunities
while providing the operator an
easy-to-use, actionable format that
they can access to promote a good
conversation with their customer, "
Kronenberg said. " Our goal is to
have controls for theft as well as lost
sales opportunities. "
ProWatch Solutions

november2024

Table of Contents for the Digital Edition of november2024

Editor's Note – Online learning, live and on-demand
Industry News
Elevate your sales success rate
Success Story – Be Better, Be Different
2024 Pros to Know Winners
Preventing micro market theft with technology
Capturing recurring revenue in OCS and micro markets
Product Focus – RTD Beverages
Social Hubs
november2024 - CoverTip1
november2024 - CoverTip2
november2024 - 1
november2024 - 2
november2024 - 3
november2024 - 4
november2024 - Editor's Note – Online learning, live and on-demand
november2024 - Industry News
november2024 - 7
november2024 - Elevate your sales success rate
november2024 - 9
november2024 - 10
november2024 - 11
november2024 - Success Story – Be Better, Be Different
november2024 - 13
november2024 - 14
november2024 - 15
november2024 - 16
november2024 - 17
november2024 - 2024 Pros to Know Winners
november2024 - 19
november2024 - 20
november2024 - 21
november2024 - 22
november2024 - 23
november2024 - 24
november2024 - 25
november2024 - 26
november2024 - 27
november2024 - 28
november2024 - 29
november2024 - 30
november2024 - 31
november2024 - Preventing micro market theft with technology
november2024 - 33
november2024 - 34
november2024 - 35
november2024 - Capturing recurring revenue in OCS and micro markets
november2024 - 37
november2024 - 38
november2024 - 39
november2024 - Product Focus – RTD Beverages
november2024 - 41
november2024 - Social Hubs
november2024 - 43
november2024 - 44
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