november2024 - 35

Kronenberg said the company's
basic vision is to put the attendant
in unattended. " If I could be a fly
on the wall to look and see what's
going on in a market and identify
certain events or actions that could
help improve the market, we want
to use technology and artificial
intelligence to identify those to help
the market operator. "
" I know what it's like to actually
make money in this business as an
operator. I want to make sure that
operators have the resources they
need to be successful in the micro
market business without having
to spend lots of money to do it, "
Kronenberg said.
" It is clear that we have a solution
for operators, and it has gained
a lot of interest for us in the marketplace
right now, " Hebert added.
IDENTIFY SUSPICIOUS
BEHAVIOR
Another player in the theft-mitigation
business, Theft Detective, is not
a company, but a product that has
been on a journey of its own since
2017. Kevin Galaida is the project
coordinator for Theft Detective and
senior business development manager
for GlobalConnect, which now
owns the product after purchasing
Breakroom Provisions in 2024.
" We actually started working
with Theft Detective around
the same time that Panoptyc was
making a name for themselves, "
said Galaida, who explained that
Theft Detective is both a software
system and a camera system that
was developed by his team at
Breakroom Provisions.
" The hardware that we use
for Theft Detective is proprietary
hardware built from scratch
specifically for this purpose to run
on our software. Each camera is a
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single-board computer with a camera
module, onboard storage, and then
the majority of what happens with
Theft Detective, especially when a
user is working with it, is all cloudbased, "
he said, noting that the system
is well-suited for AI down the line.
" When we first developed Theft
Detective, we realized that just
setting aside suspicious activity was
a big part of it. That's where we came
up with the concept of a risk score.
Basically, every event that we set
aside for the users to view in Theft
Detective, it's assigned a risk score
based on the type of behavior that
we see in that event - things like
the dollar amount of the transaction,
the type of alert that it was, the
length of the transaction, the
amount of screens that are displayed,
things like that, " Galaida said. " The
future of Theft Detective will be to
automate that even further and use
AI to identify patterns that maybe
aren't necessarily recognizable to a
casual user. "
" The whole idea here is to give
your client everything they need at
their fingertips, and the really nice
thing about Theft Detective, the way
we designed it, with just a couple
clicks, the operator can send a link
to a case file video to their client
without having to worry about moving
large video files around, " he said.
" We wanted to optimize that whole
process, make it more efficient and
ultimately, it's about preventing those
losses due to theft. " ■
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november2024

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