September-October 2022 - 16

STATE OF THE OFFICE COFFEE SERVICE INDUSTRY REPORT
OCS sales are on
the rise, but not yet to
pre-pandemic levels
The data for 2021 shows some recovery, but for OCS operators, there's
still a long way to go to reach the industry's 2019 benchmark high.
By Molly Rogers, Managing Editor
T
2
3
4
5
6
1
12-13
13-14
14-15
15-16
16-17
17-18
18-19
he COVID-19 pandemic in 2020 was disastrous for the
office coffee service channel. Sales declined 75% to $1.5
billion. But, as more employees return to the office, the
data for 2021 shows an upward trajectory of $2.05 billion
in OCS revenue.
Moreover, 75% of operators report that sales rose in
2021, compared with 2% in 2020. And, about 30% of
OCS companies added staff in 2021, so signs of
improvement for office refreshment services are
evident - due to the ability of OCS operators to
adapt and meet business challenges.
As this year's Automatic Merchandiser
State of the Vending and Micro Market report
also showed: 2021 and beyond still face a
combination of lingering at-home work
patterns, rising inflation, product shortages
and supply chain disruptions.
CHART 1: OCS revenues - 10-year history
4.33 4.50
4.75
4.96
5.1
5.4
5.71
5.97
2.05
1.5
19-20 20-21 21-22
16 Automatic Merchandiser
BILLIONS OF DOLLARS

September-October 2022

Table of Contents for the Digital Edition of September-October 2022

Editor’s Note
Industry News
Recession? Choose not to participate and pour on the sales effort
State of the Office Coffee Service Industry Report
40 Under 40
Cold brew solutions in OCS
Bringing Joy to the Workplace
Classifieds
Social Hubs
September-October 2022 - PCOV1
September-October 2022 - PCOV2
September-October 2022 - 1
September-October 2022 - 2
September-October 2022 - 3
September-October 2022 - 4
September-October 2022 - 5
September-October 2022 - Editor’s Note
September-October 2022 - 7
September-October 2022 - Industry News
September-October 2022 - 9
September-October 2022 - Recession? Choose not to participate and pour on the sales effort
September-October 2022 - 11
September-October 2022 - 12
September-October 2022 - 13
September-October 2022 - 14
September-October 2022 - 15
September-October 2022 - State of the Office Coffee Service Industry Report
September-October 2022 - 17
September-October 2022 - 18
September-October 2022 - 19
September-October 2022 - 20
September-October 2022 - 21
September-October 2022 - 22
September-October 2022 - 23
September-October 2022 - 24
September-October 2022 - 25
September-October 2022 - 40 Under 40
September-October 2022 - 27
September-October 2022 - 28
September-October 2022 - 29
September-October 2022 - 30
September-October 2022 - 31
September-October 2022 - 32
September-October 2022 - 33
September-October 2022 - 34
September-October 2022 - 35
September-October 2022 - 36
September-October 2022 - 37
September-October 2022 - Cold brew solutions in OCS
September-October 2022 - 39
September-October 2022 - 40
September-October 2022 - 41
September-October 2022 - Bringing Joy to the Workplace
September-October 2022 - 43
September-October 2022 - 44
September-October 2022 - 45
September-October 2022 - 46
September-October 2022 - 47
September-October 2022 - 48
September-October 2022 - 49
September-October 2022 - Classifieds
September-October 2022 - Social Hubs
September-October 2022 - 52
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