September-October 2022 - 23

CHART 11: Where staff
was added
● Added ● Reduced ● No change
10
20
30
40
50
60
70
80
2019/20
2020/21
2021/22
66% of respondents
said they provide
cold brew options.
66.3%
CHART 12: Most popular
environmental product offerings
● I don't offer products to address
environmental concerns
42.5%
37%
38.2%
26.5%
21.4%
5.9%
7.2%
40.4%
● Recycled products (cups, filters, pods, utensils)
● Water filtration devices to reduce bottled water
● Coffee with sustainability features
● Other, such as paper products
10
20
30
40
50
60
70
80
2020/21
2021/22
About the study
Data in Automatic Merchandiser's State of the Office Coffee Service Industry report
are collected through a 50-question survey sent to OCS and vending operators. The
annual report examines responses from small, medium and large OCS providers, as
well as full-line vending operations offering office refreshments. The State of the Office
Coffee Service Industry analyzes performance in various product and equipment
categories. Data from the 2021 survey looks at the prior year. Caution should be used
when comparing year-over-year numbers.
50%
38.9%
CHART 13: Company
currently offers online
ordering on its website
77.78%
Yes
22.22%
No
CHART 14: Brand
importance to coffee
customers
● Pretty important
● Important to some and not others
● Not important for the majority
11.1%
Other, such as paper products
Coffee with sustainability features
Water filtration devices to reduce bottled water
Recycled products (cups, filters, pods, utensils)
I don't offer products to address environmental concern
2021/22
September/October 2022 * VendingMarketWatch.com 23
10.5%
52.6%
15.8%
15.8%
5.3%
5.6%
66.7%
16.7%
11.1%
0%

http://www.betsonparts.com http://www.VendingMarketWatch.com

September-October 2022

Table of Contents for the Digital Edition of September-October 2022

Editor’s Note
Industry News
Recession? Choose not to participate and pour on the sales effort
State of the Office Coffee Service Industry Report
40 Under 40
Cold brew solutions in OCS
Bringing Joy to the Workplace
Classifieds
Social Hubs
September-October 2022 - PCOV1
September-October 2022 - PCOV2
September-October 2022 - 1
September-October 2022 - 2
September-October 2022 - 3
September-October 2022 - 4
September-October 2022 - 5
September-October 2022 - Editor’s Note
September-October 2022 - 7
September-October 2022 - Industry News
September-October 2022 - 9
September-October 2022 - Recession? Choose not to participate and pour on the sales effort
September-October 2022 - 11
September-October 2022 - 12
September-October 2022 - 13
September-October 2022 - 14
September-October 2022 - 15
September-October 2022 - State of the Office Coffee Service Industry Report
September-October 2022 - 17
September-October 2022 - 18
September-October 2022 - 19
September-October 2022 - 20
September-October 2022 - 21
September-October 2022 - 22
September-October 2022 - 23
September-October 2022 - 24
September-October 2022 - 25
September-October 2022 - 40 Under 40
September-October 2022 - 27
September-October 2022 - 28
September-October 2022 - 29
September-October 2022 - 30
September-October 2022 - 31
September-October 2022 - 32
September-October 2022 - 33
September-October 2022 - 34
September-October 2022 - 35
September-October 2022 - 36
September-October 2022 - 37
September-October 2022 - Cold brew solutions in OCS
September-October 2022 - 39
September-October 2022 - 40
September-October 2022 - 41
September-October 2022 - Bringing Joy to the Workplace
September-October 2022 - 43
September-October 2022 - 44
September-October 2022 - 45
September-October 2022 - 46
September-October 2022 - 47
September-October 2022 - 48
September-October 2022 - 49
September-October 2022 - Classifieds
September-October 2022 - Social Hubs
September-October 2022 - 52
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