September-October 2022 - 45

the air. Concern over the virus's
spread was especially high, and such
products were in scarce supply and
high demand.
" Hand sanitizer got us in the door
and then people said: 'That girl with
the hand sanitizer, she has coffee, too! "
Saldaña recalled.
Despite their combined decades
of convenience service expertise,
the pandemic required a whole new
level of strategy - as they navigated
the ways it so drastically changed the
workplace environment and how they
could most effectively and practically
serve it while upholding their highest
of standards, Saldaña said.
" We had to be very strategic
and say hard things to educate the
customer, " she recalled. " We had
to say this is the program for now,
until 2,000 people come back, which
hasn't happened in most places and
most likely never will. We had to
shrink down programs that they
had before us and consolidate and
do a lot of cleanup work for the new
reality of the downsized, remote and
hybrid workforce. It's a lot of
education that was not needed
before, and we had to be much more
intentional than just depending
upon what the customer said. "
Linda Saldaña and pantry director Katie Felumlee are a united force in bringing joy to
the workplace.
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September/October 2022 * VendingMarketWatch.com 45
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September-October 2022

Table of Contents for the Digital Edition of September-October 2022

Editor’s Note
Industry News
Recession? Choose not to participate and pour on the sales effort
State of the Office Coffee Service Industry Report
40 Under 40
Cold brew solutions in OCS
Bringing Joy to the Workplace
Classifieds
Social Hubs
September-October 2022 - PCOV1
September-October 2022 - PCOV2
September-October 2022 - 1
September-October 2022 - 2
September-October 2022 - 3
September-October 2022 - 4
September-October 2022 - 5
September-October 2022 - Editor’s Note
September-October 2022 - 7
September-October 2022 - Industry News
September-October 2022 - 9
September-October 2022 - Recession? Choose not to participate and pour on the sales effort
September-October 2022 - 11
September-October 2022 - 12
September-October 2022 - 13
September-October 2022 - 14
September-October 2022 - 15
September-October 2022 - State of the Office Coffee Service Industry Report
September-October 2022 - 17
September-October 2022 - 18
September-October 2022 - 19
September-October 2022 - 20
September-October 2022 - 21
September-October 2022 - 22
September-October 2022 - 23
September-October 2022 - 24
September-October 2022 - 25
September-October 2022 - 40 Under 40
September-October 2022 - 27
September-October 2022 - 28
September-October 2022 - 29
September-October 2022 - 30
September-October 2022 - 31
September-October 2022 - 32
September-October 2022 - 33
September-October 2022 - 34
September-October 2022 - 35
September-October 2022 - 36
September-October 2022 - 37
September-October 2022 - Cold brew solutions in OCS
September-October 2022 - 39
September-October 2022 - 40
September-October 2022 - 41
September-October 2022 - Bringing Joy to the Workplace
September-October 2022 - 43
September-October 2022 - 44
September-October 2022 - 45
September-October 2022 - 46
September-October 2022 - 47
September-October 2022 - 48
September-October 2022 - 49
September-October 2022 - Classifieds
September-October 2022 - Social Hubs
September-October 2022 - 52
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https://www.nxtbook.com/endeavor/automaticmerchandiser/automatic_merchandiser_february-march_2021
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https://www.nxtbook.com/endeavor/automaticmerchandiser/Automatic_Merchandiser_February-March_2020
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https://www.nxtbook.com/endeavor/automaticmerchandiser/september2019
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