september-october2023 - 20

CHART 9: Accounts by type, 5-year review
2018/19 2019/20 2020/21 2021/22 2022/23
Offices
Industrial plants
Schools/colleges
Convenience
stores
Restaurants,
delis, bakeries
Other (healthcare/
hotels)
Government/
military
Retail outlets
60.1%
12.4
6.11
4.2
4.8
3.2
4.6
4.5
47.7%
17.6
6.9
9.0
7.3
3.0
4.3
4.2
51.2%
16.8
6.3
8.6
4.1
3.8
4.1
5.1
CHART 10: New services added in 2022/23
34.1%
10
15
20
25
30
35
5
I didn't
offer new
services
Water
service
Pantry
service
Micro
markets
Vending
(if didn't
previously
offer it)
CHART 11: Where staff was added
● Added ● Reduced ● No change
6
10
20
30
40
50
60
70
2020/21
2021/22
2022/23
CHART 12: Most popular environmental product offerings
I don't offer products to address
environmental concerns
er products to address environmental concerns
Recycled products
Water filtration devices to reduce bottled water
Recycled products (cups, filters, pods, utensils)
Coffee with sustainability features
(cups, filters, pods, utensils)
Water filtration devices
to reduce bottled water
Other, such as paper products
Coffee with sustainability features
Other, such as paper products
29.5%
26.3%
0%
10
20 30 40 50 60 70 80
20 Automatic Merchandiser * September/October 2023
35.2%
9.0%
66.3%
57%
38.2%
26.5%
21.4%
12%
7.2%
A BRIGHT OUTLOOK
Many operators reported that business is
improving even more in 2023. They cite
further upturns in office populations, their
ability to meet increasing client demands,
and employers' willingness to pay more
for higher levels of convenience services
as incentives for workers returning to the
office. The OCS sector's ability to restructure
operations, adapt to hybrid work models and
add services all point to a steeper comeback
trajectory from the disastrous pandemic year.
This collective momentum marks a strong
recovery from the setbacks of 2020 and
underscores the resilient resurgence of the
OCS industry as a whole. ■
40.4%
31%
Janitorial
supplies
31.5%
24.3%
17.6%
10%
7.1%
There was an increase in both whitecollar
workplace populations (40%) and in
blue-collar locations (19.3%). A continued
increase was reported by operators in
schools and colleges (12%), as well as other
locations such as healthcare/hospitals,
hotels and auto dealerships (12.8%).
OPERATOR SNAPSHOT
For the operator respondent profile, 26.8%
reported revenue of $1 million to $2.5
million, followed by 25% with revenue of
$0.5 million to $1 million, then 21.4% with
revenue of $2.5 million to $5 million, 14.3%
with revenue less than $0.5 million, 8.5%
with revenue of $5 million to $10 million,
and 4% with revenue over $10 million.
36.5%
17.3
8.3
8.0
8.0
9.5
6.1
6.3
40.2%
19.3
12.1
4.1
3.6
12.8
4.2
3.7
Less than $500K
$500K to $1M
$1M to $2.5M
$2.5M to $5M
$5M to $10M
Over $10M
Respondent revenue profile:
14.29%
25.00
26.79
21.43
8.48
4.02
82%
Yes
18%
No
CHART 13: Company currently offers
online ordering on its website

september-october2023

Table of Contents for the Digital Edition of september-october2023

Editor's Note: A continued comeback for office coffee service
Industry News
OCS Update: Technology is not enough without customer satisfaction
The OCS industry continues to make a comeback
40 Under 40 Awards
Sustainability: A critical issue and key selling point for OCS operators
Work Smarter, Not Harder
Social Hubs
september-october2023 - CoverTip1
september-october2023 - CoverTip2
september-october2023 - 1
september-october2023 - 2
september-october2023 - 3
september-october2023 - 4
september-october2023 - 5
september-october2023 - Editor's Note: A continued comeback for office coffee service
september-october2023 - 7
september-october2023 - Industry News
september-october2023 - 9
september-october2023 - OCS Update: Technology is not enough without customer satisfaction
september-october2023 - 11
september-october2023 - 12
september-october2023 - 13
september-october2023 - 14
september-october2023 - 15
september-october2023 - The OCS industry continues to make a comeback
september-october2023 - 17
september-october2023 - 18
september-october2023 - 19
september-october2023 - 20
september-october2023 - 21
september-october2023 - 40 Under 40 Awards
september-october2023 - 23
september-october2023 - 24
september-october2023 - 25
september-october2023 - 26
september-october2023 - 27
september-october2023 - 28
september-october2023 - 29
september-october2023 - 30
september-october2023 - 31
september-october2023 - 32
september-october2023 - 33
september-october2023 - Sustainability: A critical issue and key selling point for OCS operators
september-october2023 - 35
september-october2023 - 36
september-october2023 - 37
september-october2023 - 38
september-october2023 - 39
september-october2023 - Work Smarter, Not Harder
september-october2023 - 41
september-october2023 - 42
september-october2023 - 43
september-october2023 - 44
september-october2023 - 45
september-october2023 - 46
september-october2023 - 47
september-october2023 - 48
september-october2023 - 49
september-october2023 - Social Hubs
september-october2023 - 51
september-october2023 - 52
https://www.nxtbook.com/endeavor/automaticmerchandiser/november2023
https://www.nxtbook.com/endeavor/automaticmerchandiser/september-october2023
https://www.nxtbook.com/endeavor/automaticmerchandiser/august-2023
https://www.nxtbook.com/endeavor/automaticmerchandiser/june-july-2023
https://www.nxtbook.com/endeavor/automaticmerchandiser/april-2023
https://www.nxtbook.com/endeavor/automaticmerchandiser/february-march-2023
https://www.nxtbook.com/endeavor/automaticmerchandiser/november-2022
https://www.nxtbook.com/endeavor/automaticmerchandiser/september-october-2022
https://www.nxtbook.com/endeavor/automaticmerchandiser/august-2022
https://www.nxtbook.com/endeavor/automaticmerchandiser/june-july-2022
https://www.nxtbook.com/endeavor/automaticmerchandiser/april_2022
https://www.nxtbook.com/endeavor/automaticmerchandiser/february-march-2022
https://www.nxtbook.com/endeavor/automaticmerchandiser/december-2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/october-november-2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/September_2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/august2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/automatic_merchandiser_june-july_2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/automatic_merchandiser_april_2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/automatic_merchandiser_february-march_2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/december2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/AUTM_1020
https://www.nxtbook.com/endeavor/automaticmerchandiser/september2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/august2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/junejuly2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/april2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/Automatic_Merchandiser_February-March_2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/december2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/octobernovember2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/september2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/august2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/junejuly2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/april2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/februarymarch2019
https://www.nxtbookmedia.com