september-october2023 - 30

Nikola Runjavec's unwavering commitment to understanding
customers' needs and concerns is key to his success.
NIKOLA RUNJAVEC
Nikola Runjavec, Televend's customer
success director, is involved in all aspects of
the business. His exceptional capabilities,
determination, strong work ethic and
growth mindset set him apart. Runjavec
possesses unique skills, qualities and
expertise that contribute to his effectiveness in driving
customer satisfaction, retention and business growth. His
unwavering commitment to understanding customers'
needs and concerns is key to his success. By actively
listening to clients, he seamlessly guides them through the
onboarding process and effectively communicates the
benefits of the solutions, ultimately resulting in unmatched
customer satisfaction. He is committed not only to Televend
and its customers but also to developing trust in innovative
products that the company creates. By setting bold goals,
inspiring his team and consistently exceeding expectations,
Runjavec has made an incredible mark on the company and
the customer success field.
DANELLE RUSSELL
Danelle Russell began her career
at Five Star Food Service in 2012
as a marketing intern. Then, she
graduated from Brenau University
with a bachelor's degree in mass
communication. Russell is currently the
senior director of brand marketing, leading marketing
initiatives across the company including creating
new brands, sales materials, digital marketing and
creative. She has also been recognized as one of
Automatic Merchandiser's Pros to Know award
winners, and she enjoys coaching and mentoring the
next generation of leaders.
RICHARD RUSSELL
Richard Russell is a regional sales
manager for the Southeast region at
Holiday House Distributing, a leading
parts supplier to office coffee, vending
and point-of-use water equipment
operators. He has been in the industry
for eight years, with seven of those years working with
Holiday House Distributing. Russell is a member of
NAMA's Emerging Leaders Network.
CRAMER SCHNEIDER
Cramer Schneider, owner of WBF
Food Service LLC, has been totally
blind since he was 3 years old and
has operated locations within state
facilities in Kentucky as a licensed
blind vendor since early 2019. The
1936 federal legislation Randolph Shepherd Act gave
blind and visually impaired individuals the opportunity
to become licensed vendors and have priority to
operate foodservice businesses on state and federal
properties. In the last four-plus years, Schneider
has added a cafeteria and two micro markets to
his original canteen location and weathered the
pandemic, while learning and growing exponentially as
a businessperson and individual. He enjoys being part
of his operations on a daily basis, serving his customers
and evolving through all the changes the industry has
seen as he takes on new and different locations.
Cramer Schneider, owner
of WBF Food Service and a
licensed blind vendor, enjoys
being part of his operations,
serving his customers.
2310AUTM_AVB Sales & Mrketing.indd 1
30 Automatic Merchandiser * September/October 2023
8/17/23 8:42 AM

september-october2023

Table of Contents for the Digital Edition of september-october2023

Editor's Note: A continued comeback for office coffee service
Industry News
OCS Update: Technology is not enough without customer satisfaction
The OCS industry continues to make a comeback
40 Under 40 Awards
Sustainability: A critical issue and key selling point for OCS operators
Work Smarter, Not Harder
Social Hubs
september-october2023 - CoverTip1
september-october2023 - CoverTip2
september-october2023 - 1
september-october2023 - 2
september-october2023 - 3
september-october2023 - 4
september-october2023 - 5
september-october2023 - Editor's Note: A continued comeback for office coffee service
september-october2023 - 7
september-october2023 - Industry News
september-october2023 - 9
september-october2023 - OCS Update: Technology is not enough without customer satisfaction
september-october2023 - 11
september-october2023 - 12
september-october2023 - 13
september-october2023 - 14
september-october2023 - 15
september-october2023 - The OCS industry continues to make a comeback
september-october2023 - 17
september-october2023 - 18
september-october2023 - 19
september-october2023 - 20
september-october2023 - 21
september-october2023 - 40 Under 40 Awards
september-october2023 - 23
september-october2023 - 24
september-october2023 - 25
september-october2023 - 26
september-october2023 - 27
september-october2023 - 28
september-october2023 - 29
september-october2023 - 30
september-october2023 - 31
september-october2023 - 32
september-october2023 - 33
september-october2023 - Sustainability: A critical issue and key selling point for OCS operators
september-october2023 - 35
september-october2023 - 36
september-october2023 - 37
september-october2023 - 38
september-october2023 - 39
september-october2023 - Work Smarter, Not Harder
september-october2023 - 41
september-october2023 - 42
september-october2023 - 43
september-october2023 - 44
september-october2023 - 45
september-october2023 - 46
september-october2023 - 47
september-october2023 - 48
september-october2023 - 49
september-october2023 - Social Hubs
september-october2023 - 51
september-october2023 - 52
https://www.nxtbook.com/endeavor/automaticmerchandiser/november2023
https://www.nxtbook.com/endeavor/automaticmerchandiser/september-october2023
https://www.nxtbook.com/endeavor/automaticmerchandiser/august-2023
https://www.nxtbook.com/endeavor/automaticmerchandiser/june-july-2023
https://www.nxtbook.com/endeavor/automaticmerchandiser/april-2023
https://www.nxtbook.com/endeavor/automaticmerchandiser/february-march-2023
https://www.nxtbook.com/endeavor/automaticmerchandiser/november-2022
https://www.nxtbook.com/endeavor/automaticmerchandiser/september-october-2022
https://www.nxtbook.com/endeavor/automaticmerchandiser/august-2022
https://www.nxtbook.com/endeavor/automaticmerchandiser/june-july-2022
https://www.nxtbook.com/endeavor/automaticmerchandiser/april_2022
https://www.nxtbook.com/endeavor/automaticmerchandiser/february-march-2022
https://www.nxtbook.com/endeavor/automaticmerchandiser/december-2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/october-november-2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/September_2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/august2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/automatic_merchandiser_june-july_2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/automatic_merchandiser_april_2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/automatic_merchandiser_february-march_2021
https://www.nxtbook.com/endeavor/automaticmerchandiser/december2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/AUTM_1020
https://www.nxtbook.com/endeavor/automaticmerchandiser/september2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/august2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/junejuly2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/april2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/Automatic_Merchandiser_February-March_2020
https://www.nxtbook.com/endeavor/automaticmerchandiser/december2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/octobernovember2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/september2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/august2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/junejuly2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/april2019
https://www.nxtbook.com/endeavor/automaticmerchandiser/februarymarch2019
https://www.nxtbookmedia.com