september-october2023 - 48

Although operations slowed, Warner kept his sights on
the future. From backend software upgrades and optimizing
logistics to expanding offerings and building an aggressive
marketing campaign, he worked furiously to ensure AVCS
returned with a vengeance.
" It was an absolute grind, " Warner reflected. " I was
working 14 to 15 hour days. I had to become way more
hands-on. Like most business owners at the time, I was
really humbled by the pandemic. " His hard work paid off
when restrictions eased, as AVCS made a quick bounce
back, bringing back all of its employees and is now exceeding
its pre-pandemic revenue.
THE COVID STORM
For AVCS, that " tropical storm " came in 2020 with the
COVID-19 pandemic. When business screeched to a halt,
Warner's hefty emergency fund kept the business afloat.
" There really wasn't any business, " the operator recalled.
" The lights were basically out. "
CHANGING WITH THE TIMES
The entire landscape of the vending industry changed
following the pandemic. As companies downsized and
workers went remote, offices were left largely unoccupied.
While the situation seemed dire to some, Warner saw an
opportunity to move beyond AVCS's traditional offerings
and fill the gaps in the market. " With less staff in the offices,
and many of our competitors working at a limited capacity,
our customers turned to us for extra services, " he said. " We
are really becoming a one-stop shop. "
While maintaining its bread-and-butter services -
coffee, water and vending - AVCS looks to continue
diversifying its offerings with micro markets, equipment
maintenance services and pantry services.
POWERED BY A STRONG TEAM
As AVCS continues to expand its customer base at a rapid
pace, the company's staff grows at the same rate. According
to Warner, having an exceptional team is the cornerstone to
the growth and success of AVCS. " I am confident that I have
2310AUTM_MonogramFoodSolutions.indd 1
48 Automatic Merchandiser * September/October 2023
8/9/23 1:31 PM

september-october2023

Table of Contents for the Digital Edition of september-october2023

Editor's Note: A continued comeback for office coffee service
Industry News
OCS Update: Technology is not enough without customer satisfaction
The OCS industry continues to make a comeback
40 Under 40 Awards
Sustainability: A critical issue and key selling point for OCS operators
Work Smarter, Not Harder
Social Hubs
september-october2023 - CoverTip1
september-october2023 - CoverTip2
september-october2023 - 1
september-october2023 - 2
september-october2023 - 3
september-october2023 - 4
september-october2023 - 5
september-october2023 - Editor's Note: A continued comeback for office coffee service
september-october2023 - 7
september-october2023 - Industry News
september-october2023 - 9
september-october2023 - OCS Update: Technology is not enough without customer satisfaction
september-october2023 - 11
september-october2023 - 12
september-october2023 - 13
september-october2023 - 14
september-october2023 - 15
september-october2023 - The OCS industry continues to make a comeback
september-october2023 - 17
september-october2023 - 18
september-october2023 - 19
september-october2023 - 20
september-october2023 - 21
september-october2023 - 40 Under 40 Awards
september-october2023 - 23
september-october2023 - 24
september-october2023 - 25
september-october2023 - 26
september-october2023 - 27
september-october2023 - 28
september-october2023 - 29
september-october2023 - 30
september-october2023 - 31
september-october2023 - 32
september-october2023 - 33
september-october2023 - Sustainability: A critical issue and key selling point for OCS operators
september-october2023 - 35
september-october2023 - 36
september-october2023 - 37
september-october2023 - 38
september-october2023 - 39
september-october2023 - Work Smarter, Not Harder
september-october2023 - 41
september-october2023 - 42
september-october2023 - 43
september-october2023 - 44
september-october2023 - 45
september-october2023 - 46
september-october2023 - 47
september-october2023 - 48
september-october2023 - 49
september-october2023 - Social Hubs
september-october2023 - 51
september-october2023 - 52
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