CONTENTS SEPTEMBER 2019 Success Story Annual Report 36 Above And Beyond Coffee Ambassador exceeds clients' expectations with scalable, adaptable service Features 16 Strong Sales And Upscale Products Fuel Continued Growth In Office Coffee Service S TAT E O F T H E CO F F E E I N D U S T RY OCS operators report that customers want more variety and upscale options 26 How Do You Take Your Coffee? A look at the latest flavor and creamer trends in OCS Snack Break 30 How snacks and candy fit into the betterfor-you trend 34 Small Op: Questions Are The Answer How to ask your way into more sales Departments 6 Editor's Note 12 OCS Update 8 Industry News 41 Classifieds Why OCS is so important Top news and people in the industry 2 Online OCS ordering Automatic Merchandiser * September 2019 42 Social Hubs What's happening in the industry on social media On the cover: Sean Curtis and Barbara Curtis Smalley Photo by Arlenys Castillo Coffe bean mage by Dreamstime