Automatic Merchandiser - 22
CHART 11: Where staff was added
CHART 9: Accounts by type, 5-year review
Offices
Industrial plants
2014/15
47.4%
17.1
Schools/colleges
Convenience stores
Restaurants, delis,
bakeries
Other
(health care/
hotels)
Government/
military
Retail outlets
2015/16
46.6%
12.9
2016/17
56%
19.2
2017/18
53%
15.5
2018/19
60.1%
12.4
6.7
4.7
8.5
7.7
8.8
7.1
6.6
3.6
6.5
8.0
7.4
5.4
6.11
4.2
4.8
6.5
8.9
6.4
4.4
3.2
● Added ● Reduced ● No Change
60
50
20
3.3
1.7
5.8
0.8
6.2
3.8
0.9
4.6
2.5
23.5%
17.85%
15
10
I didn't
offer new
services
Water
service
4.5
2016/17
Pantry
service
19.6%
Micro
markets
*multiple answers allowed
of OCS providers currently offer them,
a slight increase over last year (chart
not shown). For those who offer micro
markets, the majority reported that
they use a bean-to-cup brewer.
Other
Vending
9.5%
5.9%
2017/18
2018/19
customers, up from 77.8 percent last
year. As clients continue to grow more
knowledgeable about different types
and brands of coffee, OCS providers
will need to stay on top of this trend in
order to give expert advice and insight
to their customers; currently, only 60
percent offer branded brewers or cups
(chart not shown).
Like last year, private label remains
the top-selling OCS product by volume
(chart 5C), claiming the highest percentage of coffee revenue compared to
national brands (value and specialty),
local coffee and espresso (chart 5A).
This year, respondents reported a drop
in national brand/value coffee (9.8 percent, down from 19.0 percent), while
3.9%
Janitorial
supplies
6.8%
0
11.8%
7.8%
10
5
0
37%
33.3%
39.2%
25
47.3%
30
35
30
20
46%
56.9%
40
CHART 10: New services added in 2017/18
40
57.1%
(catered food,
(if didn't
previously equipment repair,
bean-to-cup,
offer it)
free vend)
Having a more informed clientele
means that brands are more important
than ever, with more than 92 percent
of respondents saying that brand is
important or somewhat important to
CHART 12: Most popular environmental product offerings
Recycled products
(cups, filters,
pods, utensils)
Water filtration
devices to reduce
bottled water
* Includes multiple mentions
22
Automatic Merchandiser * September 2019
Coffee with
sustainability
features
18.2%
16.7%
16%
Other, such as
paper products
N/A
N/A
N/A
N/A
11.8%
6.5%
2.3%
0%
4%
0
2.3%
8.8%
13.6%
11.1%
8%
35.4%
53.3%*
14.7%
13.6%
25%
26.7%
44.4%
9.8%*
10
24%
48%
20
5.9%
30
30.2%
29.5%
40
● 2013/2014* ● 2014/2015 ● 2015/2016 ● 2016/2017 ● 2017/2018
27.3%
27.3%
27.8%
50
30.4%*
40.7%
60
2012/2013
47%
47.2%
● 2011/2012 ●
I don't offer products
to address environmental
concerns
Automatic Merchandiser
Table of Contents for the Digital Edition of Automatic Merchandiser
Editor's Note: Why OCS is so important
Industry News
OCS Update
Fuel Continued Growth in Office Coffee Service
How Do You Take Your Coffee?: A look at the latest flavor and creamer trends in OCS
Snack Break: How snacks and candy fit into the better-for-you trend
Small Op: Questions are the Answer
Above and Beyond: Coffee Ambassador exceeds client's expectations with scalable, adaptable service
Classifieds
Social Hubs
Automatic Merchandiser - 1
Automatic Merchandiser - 2
Automatic Merchandiser - 3
Automatic Merchandiser - 4
Automatic Merchandiser - 5
Automatic Merchandiser - Editor's Note: Why OCS is so important
Automatic Merchandiser - 7
Automatic Merchandiser - Industry News
Automatic Merchandiser - 9
Automatic Merchandiser - 10
Automatic Merchandiser - 11
Automatic Merchandiser - OCS Update
Automatic Merchandiser - 13
Automatic Merchandiser - 14
Automatic Merchandiser - 15
Automatic Merchandiser - Fuel Continued Growth in Office Coffee Service
Automatic Merchandiser - 17
Automatic Merchandiser - 18
Automatic Merchandiser - 19
Automatic Merchandiser - 20
Automatic Merchandiser - 21
Automatic Merchandiser - 22
Automatic Merchandiser - 23
Automatic Merchandiser - 24
Automatic Merchandiser - 25
Automatic Merchandiser - How Do You Take Your Coffee?: A look at the latest flavor and creamer trends in OCS
Automatic Merchandiser - 27
Automatic Merchandiser - 28
Automatic Merchandiser - 29
Automatic Merchandiser - Snack Break: How snacks and candy fit into the better-for-you trend
Automatic Merchandiser - 31
Automatic Merchandiser - 32
Automatic Merchandiser - 33
Automatic Merchandiser - Small Op: Questions are the Answer
Automatic Merchandiser - 35
Automatic Merchandiser - Above and Beyond: Coffee Ambassador exceeds client's expectations with scalable, adaptable service
Automatic Merchandiser - 37
Automatic Merchandiser - 38
Automatic Merchandiser - 39
Automatic Merchandiser - 40
Automatic Merchandiser - Classifieds
Automatic Merchandiser - Social Hubs
Automatic Merchandiser - 43
Automatic Merchandiser - 44
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