Automatic Merchandiser - 36

OPERATION PROFILE

Above
And
Beyond

Coffee Ambassador exceeds clients' expectations
with scalable, adaptable service
By Abby White, editor

C

36

Automatic Merchandiser * September 2019

C

offee Ambassador has provided
San Diego County with premium
office coffee service for 50 years.
Like most OCS operators, their
methods of offering coffee service have
drastically changed, but what hasn't
changed is their steadfast commitment
to truly listening to their clients' needs.
Run by powerhouse siblings Sean Curtis and Barbara Curtis Smalley, Coffee
Ambassador keeps those clients happy
by being both scalable and adaptable,
and by providing superior training to
their 35 employees.
"The way we've got this company
set up, it's like I'm the front stage and
[Smalley] is the backstage, like a theatrical production," Sean Curtis, CEO
of Coffee Ambassador, explained. "I'm
in charge of marketing and business
development, or what the customer
sees, feels, tastes and touches. And then
Barb's specialty is the detail-oriented
stuff like computer systems, IT and
human resources."
Curtis and Smalley's father had
worked in the Los-Angeles based



Automatic Merchandiser

Table of Contents for the Digital Edition of Automatic Merchandiser

Editor's Note: Why OCS is so important
Industry News
OCS Update
Fuel Continued Growth in Office Coffee Service
How Do You Take Your Coffee?: A look at the latest flavor and creamer trends in OCS
Snack Break: How snacks and candy fit into the better-for-you trend
Small Op: Questions are the Answer
Above and Beyond: Coffee Ambassador exceeds client's expectations with scalable, adaptable service
Classifieds
Social Hubs
Automatic Merchandiser - 1
Automatic Merchandiser - 2
Automatic Merchandiser - 3
Automatic Merchandiser - 4
Automatic Merchandiser - 5
Automatic Merchandiser - Editor's Note: Why OCS is so important
Automatic Merchandiser - 7
Automatic Merchandiser - Industry News
Automatic Merchandiser - 9
Automatic Merchandiser - 10
Automatic Merchandiser - 11
Automatic Merchandiser - OCS Update
Automatic Merchandiser - 13
Automatic Merchandiser - 14
Automatic Merchandiser - 15
Automatic Merchandiser - Fuel Continued Growth in Office Coffee Service
Automatic Merchandiser - 17
Automatic Merchandiser - 18
Automatic Merchandiser - 19
Automatic Merchandiser - 20
Automatic Merchandiser - 21
Automatic Merchandiser - 22
Automatic Merchandiser - 23
Automatic Merchandiser - 24
Automatic Merchandiser - 25
Automatic Merchandiser - How Do You Take Your Coffee?: A look at the latest flavor and creamer trends in OCS
Automatic Merchandiser - 27
Automatic Merchandiser - 28
Automatic Merchandiser - 29
Automatic Merchandiser - Snack Break: How snacks and candy fit into the better-for-you trend
Automatic Merchandiser - 31
Automatic Merchandiser - 32
Automatic Merchandiser - 33
Automatic Merchandiser - Small Op: Questions are the Answer
Automatic Merchandiser - 35
Automatic Merchandiser - Above and Beyond: Coffee Ambassador exceeds client's expectations with scalable, adaptable service
Automatic Merchandiser - 37
Automatic Merchandiser - 38
Automatic Merchandiser - 39
Automatic Merchandiser - 40
Automatic Merchandiser - Classifieds
Automatic Merchandiser - Social Hubs
Automatic Merchandiser - 43
Automatic Merchandiser - 44
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