Automatic Merchandiser - 24
CHART 8: Account populations by size
Less than 10
Schools/colleges
Convenience stores
Restaurants, delis,
bakeries
Other
(health care/
hotels)
Government/
military
Retail outlets
20 to 29
30 to 49
2016/17
56%
19.2
2017/18
53%
15.5
2018/19
60.1%
12.4
2019/20
47.7%
17.6%
7.7
8.8
7.1
6.6
3.6
6.5
8.0
7.4
5.4
6.11
4.2
4.8
6.9%
9.0%
7.3%
8.9
6.4
4.4
3.2
3.0%
1.7
0.8
3.8
4.6
4.3%
6.2
0.9
2.5
4.5
4.2%
CHART 10: New services added in 2018/19
50
50%
40
30
20
17.5%
12.5%
10
12.5%
5%
24
Water
service
Janitorial
supplies
12.5%
2.5%
0
I didn't
offer new
services
22.7
17.6
20.6
15.6
15.8
21.1
20
4
9.5
11.8
8.9
4.6
15 to 19
CHART 9: Accounts by type, 5-year review
Offices
Industrial plants
20
18.2
0
11 to 14
2015/16
46.6%
12.9
10.5
25.7
8.8
13.6
21.1
20
12
10.8
11.8
13.3
8
9
11.1
5.9
5.3
8
1.4
0
0
0
0
0
5
8
9
10
6.8
8.8
15
9.5
13.3
20
18.9
25
15.6
26.2
30
22.7
35
22.2
32.4
● 2014/15 ● 2015/16 ● 2016/17 ● 2017/18 ● 2018/19 ● 2019/20
Pantry
service
Automatic Merchandiser * September 2020
Micro
markets
Vending
(if didn't
previously
offer it)
Other
(catered food,
equipment
repair,
bean-to-cup,
free vend)
50 to 74
75 to 99
100 or more
Sustainability, which is especially
important to younger consumers,
is affecting purchasing as operators reported that 45% of their OCS
accounts are requesting that operators
stock the break room with recyclable
products (chart 12). This is by far
the most popular "environmental"
product offering, although customers also like water filtration devices to
reduce bottled water and sustainably
produced (organic, fair trade or bird
friendly, for example) coffee. Only 5%
of respondents said they don't offer
products to address environmental
concerns, an 11% drop from the
previous year.
In last year's survey, respondents
told us that customers wanted more
options - and better options - and
they wanted them at a reasonable
price. Respondents also said that their
clients were asking for specific products and brands, a trend that is evident
in this year's report. When examining
the percentage of OCS sales by supplier
type (chart 5A), private label coffee
experienced a large drop over the past
year, from 48.1% to 21.6%.
Brands appear to be growing
more important to OCS accounts,
with 95% of respondents stating that
brand was important or somewhat
important to customers, a slight
Image: 55705003 | Thissatan Kotirat | Dreamstime
Automatic Merchandiser
Table of Contents for the Digital Edition of Automatic Merchandiser
Editor's Note: Looking Back to Look Forward
Industry News
OCS Update: Five Ways to Survive
Stirring It Up
Snack Attack
2019: A New High for OCS
Social Hubs
Dependable Vending: More Than Just a Name
Classifieds
Automatic Merchandiser - 1
Automatic Merchandiser - 2
Automatic Merchandiser - 3
Automatic Merchandiser - 4
Automatic Merchandiser - 5
Automatic Merchandiser - Editor's Note: Looking Back to Look Forward
Automatic Merchandiser - 7
Automatic Merchandiser - Industry News
Automatic Merchandiser - 9
Automatic Merchandiser - OCS Update: Five Ways to Survive
Automatic Merchandiser - 11
Automatic Merchandiser - Stirring It Up
Automatic Merchandiser - 13
Automatic Merchandiser - 14
Automatic Merchandiser - 15
Automatic Merchandiser - Snack Attack
Automatic Merchandiser - 17
Automatic Merchandiser - 18
Automatic Merchandiser - 19
Automatic Merchandiser - 2019: A New High for OCS
Automatic Merchandiser - 21
Automatic Merchandiser - 22
Automatic Merchandiser - 23
Automatic Merchandiser - 24
Automatic Merchandiser - 25
Automatic Merchandiser - 26
Automatic Merchandiser - Social Hubs
Automatic Merchandiser - Dependable Vending: More Than Just a Name
Automatic Merchandiser - 29
Automatic Merchandiser - 30
Automatic Merchandiser - 31
Automatic Merchandiser - 32
Automatic Merchandiser - 33
Automatic Merchandiser - 34
Automatic Merchandiser - 35
Automatic Merchandiser - 36
Automatic Merchandiser - Classifieds
Automatic Merchandiser - 38
Automatic Merchandiser - 39
Automatic Merchandiser - 40
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