Fleet Maintenance - 25

you operate is very important," Godwin says.
"Whether this is simply an account with established rates or a closer relationship likely varies
depending on the size of your operating area."

During the event

Steps taken during an emergency service event
can vary. It may be the vehicle is disabled on the roadside
requiring a mobile maintenance call and quick service.
As soon as the truck is
disabled on the side of the road,
so long as there is no imminent
danger to the driver or other
passengers, the driver should
be sure to gather and place the
appropriate safety equipment
to alert other motorists. Safety
is imperative - for the driver,
the tow or recovery expert,
and any other individuals
who may be on-hand during
the response call.
In much more challenging
circumstances, the vehicle
could be blocking traffic, leaking hazardous fluids, or have
been part of an accident. In
this instance, a tow or vehicle
recovery may be necessary.
A tow or recovery contractor responding to a service
call requires as much information as possible to ensure
a safe and quick response.
This means clear and concise
communication between the
driver and the fleet should
already be established, with
a standard process in place
including a point of contact for
the fleet to coordinate with the
service provider.
"Knowing the exact nature
of the service request helps
improve response time and
ensures the correct information is brought out the first
time," Riker advises. "Making
available copies of the bill of
lading or load manifest, especially if hazardous materials are present, will give the
tower or clean-up contractor
a guide to the potential material handling needs as well as
the urgency for protection of
the environment."
"The fleet's company dispatch
should already have on-hand
the information of the disabled,
stuck, or wrecked truck to be
passed onto the tow company's
dispatcher," Resch says.
He suggests providing the
exact location of the vehicle
including landmarks, mile-

post markers on the highway, and load dimensions, if they're available. The towing company
will also need the driver's phone number to reach
them on-site. A backup contact number is helpful
in the event the driver does not answer.
"Ensure accurate location information can
be gathered from your fleet when a breakdown
occurs along the roadway," FleetNet's Godwin

says. "This can be done with a telematics system,
or simply by training your drivers on how to get
their location information from their phones."
The driver or fleet should be able to also provide
the year, make, and model of the vehicle as well as
the engine type and transmission type, Riker says.
"Advising the responding contractor of the
condition of the vehicle and load, with pictures

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Fleet Maintenance

Table of Contents for the Digital Edition of Fleet Maintenance

Uptime: The responsibilities of being an essential business
How fleets can benefit from today's 6x2 axle configurations
With greater voltage comes greater responsibility
How to manage unanticipated roadside events
Amping up the voltage
Getting the most out of fuel injection systems
Management: Do you sabotage success?
Economic Outlook: Dealing with a natural disaster
Fleet Parts & Components
Tools & Equipment
Classifieds
Guest Editorial: NASTF steps into the world of heavy duty
Tools & Shop Equipment Supplement: Diagnostic Tools
Tools & Shop Equipment Supplement: Power Tools
Tools & Shop Equipment Supplement: Specialty & Hand Tools
Tools & Shop Equipment Supplement: Shop Equipment
Tools & Shop Equipment Supplement: Tool Storage
Fleet Maintenance - 1
Fleet Maintenance - 2
Fleet Maintenance - 3
Fleet Maintenance - 4
Fleet Maintenance - 5
Fleet Maintenance - 6
Fleet Maintenance - 7
Fleet Maintenance - Uptime: The responsibilities of being an essential business
Fleet Maintenance - 9
Fleet Maintenance - How fleets can benefit from today's 6x2 axle configurations
Fleet Maintenance - 11
Fleet Maintenance - 12
Fleet Maintenance - 13
Fleet Maintenance - 14
Fleet Maintenance - 15
Fleet Maintenance - With greater voltage comes greater responsibility
Fleet Maintenance - 17
Fleet Maintenance - 18
Fleet Maintenance - 19
Fleet Maintenance - 20
Fleet Maintenance - 21
Fleet Maintenance - How to manage unanticipated roadside events
Fleet Maintenance - 23
Fleet Maintenance - 24
Fleet Maintenance - 25
Fleet Maintenance - 26
Fleet Maintenance - 27
Fleet Maintenance - 28
Fleet Maintenance - 29
Fleet Maintenance - Amping up the voltage
Fleet Maintenance - 31
Fleet Maintenance - Getting the most out of fuel injection systems
Fleet Maintenance - 33
Fleet Maintenance - 34
Fleet Maintenance - 35
Fleet Maintenance - Management: Do you sabotage success?
Fleet Maintenance - Economic Outlook: Dealing with a natural disaster
Fleet Maintenance - Fleet Parts & Components
Fleet Maintenance - 39
Fleet Maintenance - 40
Fleet Maintenance - 41
Fleet Maintenance - 42
Fleet Maintenance - Tools & Equipment
Fleet Maintenance - 44
Fleet Maintenance - 45
Fleet Maintenance - 46
Fleet Maintenance - 47
Fleet Maintenance - 48
Fleet Maintenance - Classifieds
Fleet Maintenance - Guest Editorial: NASTF steps into the world of heavy duty
Fleet Maintenance - 51
Fleet Maintenance - 52
Fleet Maintenance - S1
Fleet Maintenance - S2
Fleet Maintenance - S3
Fleet Maintenance - S4
Fleet Maintenance - S5
Fleet Maintenance - Tools & Shop Equipment Supplement: Diagnostic Tools
Fleet Maintenance - S7
Fleet Maintenance - S8
Fleet Maintenance - S9
Fleet Maintenance - S10
Fleet Maintenance - S11
Fleet Maintenance - S12
Fleet Maintenance - S13
Fleet Maintenance - S14
Fleet Maintenance - S15
Fleet Maintenance - S16
Fleet Maintenance - S17
Fleet Maintenance - Tools & Shop Equipment Supplement: Power Tools
Fleet Maintenance - S19
Fleet Maintenance - S20
Fleet Maintenance - S21
Fleet Maintenance - Tools & Shop Equipment Supplement: Specialty & Hand Tools
Fleet Maintenance - S23
Fleet Maintenance - S24
Fleet Maintenance - S25
Fleet Maintenance - Tools & Shop Equipment Supplement: Shop Equipment
Fleet Maintenance - S27
Fleet Maintenance - S28
Fleet Maintenance - S29
Fleet Maintenance - Tools & Shop Equipment Supplement: Tool Storage
Fleet Maintenance - S31
Fleet Maintenance - S32
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