Fleet Maintenance - 29

sure that we keep track of all that so that we can
relay the information to the customer to justify
the bill," says Dean Dally, president and CEO of
Blaine Brothers.
When questions arise or the fleet wishes to
dispute a charge, they should remain calm and
talk through any concerns.
"Stay calm and be reasonable while the investigation is being made," Dally
says. "We will get calls at times
where the first thing you hear is
somebody very angry and quite
vocal. It's not nearly as productive of a discussion when the
person is taking that stand."
"It is certainly within a
fleet's rights to request an
itemized invoice and that
should be expected," FleetNet
America's Godwin says.
Another option may be to
get another opinion from a
trusted source, Riker suggests.
"If this is a company that
you do not normally deal
with, such as a non-consent
tow or recovery, ask one of
your trusted service providers
to give the invoice a review,"
he says. "They can often help
you understand what the other
company did, why they did it,
and if it was justified."
Note the itemized invoice
may include separate billing for
the tractor and the trailer load.
When following up on a
tow or recovery, ask for the
invoice soon after the event.
This can help to expedite
the process and ensure both
parties conduct a respectful transaction.
"If you pay a tow bill immediately and their service was
reasonable, timely, and with
minimum loss and additional
damage, the tow company will
appreciate your timely payment
and be most willing to help you
in the future," said Resch.
"It is in the fleet's best
interest to secure the quick
release of the vehicle and
cargo, especially if the vehicle is repairable or the cargo
is perishable," Riker adds.
"Preserving salvage value will
help control the total negative
effects of the loss."
Once the full service is
completed and the bill is
settled, fleets would do well to
review the process and ensure
the response was as expected,
Riker suggests. He advises to
keep records of both the good
and bad service providers, and
to make adjustments to the

response plan if needed.
"Document everything," Riker says. "Telematic
records, dash cam[era] footage from responding
[law enforcement] agencies, and other resources
can help paint a better picture of what happened,
why, and when, so as to educate the fleet managers
how to better respond."
"Every situation is different and reviewing the

event after the fact may allow insight into preventive maintenance that may have avoided the cause,"
Godwin says. "The key is to not only review the problem and the solution, but to identify what led to the
issue and to mitigate where possible."
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Fleet Maintenance

Table of Contents for the Digital Edition of Fleet Maintenance

Uptime: The responsibilities of being an essential business
How fleets can benefit from today's 6x2 axle configurations
With greater voltage comes greater responsibility
How to manage unanticipated roadside events
Amping up the voltage
Getting the most out of fuel injection systems
Management: Do you sabotage success?
Economic Outlook: Dealing with a natural disaster
Fleet Parts & Components
Tools & Equipment
Classifieds
Guest Editorial: NASTF steps into the world of heavy duty
Tools & Shop Equipment Supplement: Diagnostic Tools
Tools & Shop Equipment Supplement: Power Tools
Tools & Shop Equipment Supplement: Specialty & Hand Tools
Tools & Shop Equipment Supplement: Shop Equipment
Tools & Shop Equipment Supplement: Tool Storage
Fleet Maintenance - 1
Fleet Maintenance - 2
Fleet Maintenance - 3
Fleet Maintenance - 4
Fleet Maintenance - 5
Fleet Maintenance - 6
Fleet Maintenance - 7
Fleet Maintenance - Uptime: The responsibilities of being an essential business
Fleet Maintenance - 9
Fleet Maintenance - How fleets can benefit from today's 6x2 axle configurations
Fleet Maintenance - 11
Fleet Maintenance - 12
Fleet Maintenance - 13
Fleet Maintenance - 14
Fleet Maintenance - 15
Fleet Maintenance - With greater voltage comes greater responsibility
Fleet Maintenance - 17
Fleet Maintenance - 18
Fleet Maintenance - 19
Fleet Maintenance - 20
Fleet Maintenance - 21
Fleet Maintenance - How to manage unanticipated roadside events
Fleet Maintenance - 23
Fleet Maintenance - 24
Fleet Maintenance - 25
Fleet Maintenance - 26
Fleet Maintenance - 27
Fleet Maintenance - 28
Fleet Maintenance - 29
Fleet Maintenance - Amping up the voltage
Fleet Maintenance - 31
Fleet Maintenance - Getting the most out of fuel injection systems
Fleet Maintenance - 33
Fleet Maintenance - 34
Fleet Maintenance - 35
Fleet Maintenance - Management: Do you sabotage success?
Fleet Maintenance - Economic Outlook: Dealing with a natural disaster
Fleet Maintenance - Fleet Parts & Components
Fleet Maintenance - 39
Fleet Maintenance - 40
Fleet Maintenance - 41
Fleet Maintenance - 42
Fleet Maintenance - Tools & Equipment
Fleet Maintenance - 44
Fleet Maintenance - 45
Fleet Maintenance - 46
Fleet Maintenance - 47
Fleet Maintenance - 48
Fleet Maintenance - Classifieds
Fleet Maintenance - Guest Editorial: NASTF steps into the world of heavy duty
Fleet Maintenance - 51
Fleet Maintenance - 52
Fleet Maintenance - S1
Fleet Maintenance - S2
Fleet Maintenance - S3
Fleet Maintenance - S4
Fleet Maintenance - S5
Fleet Maintenance - Tools & Shop Equipment Supplement: Diagnostic Tools
Fleet Maintenance - S7
Fleet Maintenance - S8
Fleet Maintenance - S9
Fleet Maintenance - S10
Fleet Maintenance - S11
Fleet Maintenance - S12
Fleet Maintenance - S13
Fleet Maintenance - S14
Fleet Maintenance - S15
Fleet Maintenance - S16
Fleet Maintenance - S17
Fleet Maintenance - Tools & Shop Equipment Supplement: Power Tools
Fleet Maintenance - S19
Fleet Maintenance - S20
Fleet Maintenance - S21
Fleet Maintenance - Tools & Shop Equipment Supplement: Specialty & Hand Tools
Fleet Maintenance - S23
Fleet Maintenance - S24
Fleet Maintenance - S25
Fleet Maintenance - Tools & Shop Equipment Supplement: Shop Equipment
Fleet Maintenance - S27
Fleet Maintenance - S28
Fleet Maintenance - S29
Fleet Maintenance - Tools & Shop Equipment Supplement: Tool Storage
Fleet Maintenance - S31
Fleet Maintenance - S32
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