Fleet Maintenance - 21

NEXIQ Technologies, a provider of diagnostic
and telematics products and services, has also
taken steps to streamline the research process
for technicians. With both Pro-Link Edge (scan
tool) and eTechnician (PC-based software), vehicle
history reporting has become more transparent.
"If you're a fleet, a vehicle might not be in your
shop," says Tom Kotenko, company director of
NEXIQ Technologies. "A vehicle may go to Detroit one day
and Chicago the next. Both
Pro-Link Edge and eTechnician allow a technician in
one location to see exactly
what took place when the
vehicle was in the other location. The technician can see
all of the trouble codes, as
well as any notes from other
technicians. This reporting
is done either by the VIN or
fleet unit number."
Pro-Link Edge and eTechnician each integrate with
Mitchell 1's library of medium
and heavy duty truck repair
information. This integration
provides technicians with a
more thorough diagnostic
and repair process in the
service bay.
"As a technician obtains
a trouble code, he or she can
immediately go into the repair
and installation procedures
for that specific trouble code,"
Kotenko explains. "We don't
want the technician to have
to go out and search for this
information; that is old school.
We want to provide the information to them."
NEXIQ Technologies and
Mitchell 1 are both part of
the Snap-on family of brands.
Mitchell 1 has been providing
repair information to the automotive industries for roughly
100 years.

"As medium and heavy duty trucks become more
complex, having access to service information related to the whole vehicle, as opposed to just bits and
pieces, is vital," says Kristy LaPage, business manager for the commercial vehicle group at Mitchell 1.
As LaPage points out, different truck systems
are often dependent on each other, or can be
affected by one another.

"Knowing how different systems work together
- and knowing how there is cause and effect with
the different systems - is vital to a repair shop,"
LaPage says.
For instance, a hard shift in an automatic transmission could result in a faulty engine temperature sensor showing up on a scan tool. However,
those things could be completely unrelated. At the

The more thorough,
the better
As of late, Kotenko says NEXIQ
Technologies has been watching growth in the Class 3 to
Class 6 segments that are a good
fit for last-mile delivery. "We've
really beefed up our software in
those areas," he says. "Having
the ability to service mixed
fleets is increasingly important,
so that's where we've focused a
lot of our attention."
Mitchell 1 has continued
focusing much of its attention
on providing a holistic repair
solution to fleet technicians.

August 2020 | VehicleServicePros.com
VehicleServicePros.com/10122738

21


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Fleet Maintenance

Table of Contents for the Digital Edition of Fleet Maintenance

Uptime: Wireless Data and the Future of Right to Repair
Editor's Note: Information Overload
Vehicles: Considerations for Winterizing Vehicles
In The Bay: Repair Information Resources to Help Drive Technician Productivity
Shop Operations: Extensive Service Networks to Improve Vehicle Uptime
Keeping Up with EGR Systems
The Lowdown on Grease
Management: Guard Against Mental Fallacies
Diagnostics: Scope Diagnostics Brings Heavy Duty Electrical Issues Into Focus
Training: ASE Entry-Level Certification
Fleet Parts & Components
Tools & Equipment
Classifieds
Guest Editorial: Considerations When Upgrading Vehicles to Steerable Lift Axles
Fleet Maintenance - 1
Fleet Maintenance - 2
Fleet Maintenance - 3
Fleet Maintenance - 4
Fleet Maintenance - 5
Fleet Maintenance - 6
Fleet Maintenance - 7
Fleet Maintenance - Uptime: Wireless Data and the Future of Right to Repair
Fleet Maintenance - 9
Fleet Maintenance - Editor's Note: Information Overload
Fleet Maintenance - 11
Fleet Maintenance - Vehicles: Considerations for Winterizing Vehicles
Fleet Maintenance - 13
Fleet Maintenance - 14
Fleet Maintenance - 15
Fleet Maintenance - 16
Fleet Maintenance - 17
Fleet Maintenance - In The Bay: Repair Information Resources to Help Drive Technician Productivity
Fleet Maintenance - 19
Fleet Maintenance - 20
Fleet Maintenance - 21
Fleet Maintenance - 22
Fleet Maintenance - 23
Fleet Maintenance - Shop Operations: Extensive Service Networks to Improve Vehicle Uptime
Fleet Maintenance - 25
Fleet Maintenance - 26
Fleet Maintenance - 27
Fleet Maintenance - Keeping Up with EGR Systems
Fleet Maintenance - 29
Fleet Maintenance - The Lowdown on Grease
Fleet Maintenance - 31
Fleet Maintenance - Management: Guard Against Mental Fallacies
Fleet Maintenance - 33
Fleet Maintenance - Diagnostics: Scope Diagnostics Brings Heavy Duty Electrical Issues Into Focus
Fleet Maintenance - 35
Fleet Maintenance - Training: ASE Entry-Level Certification
Fleet Maintenance - 37
Fleet Maintenance - Fleet Parts & Components
Fleet Maintenance - 39
Fleet Maintenance - 40
Fleet Maintenance - Tools & Equipment
Fleet Maintenance - 42
Fleet Maintenance - 43
Fleet Maintenance - 44
Fleet Maintenance - Classifieds
Fleet Maintenance - Guest Editorial: Considerations When Upgrading Vehicles to Steerable Lift Axles
Fleet Maintenance - 47
Fleet Maintenance - 48
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