Fleet Maintenance - 22

same time, the transmission might be the system
that throws a fault code, but the problem is an
engine temperature sensor.
"There is a demand on technicians to be able
to understand all of these systems, so they need
access to a lot of information," LaPage says.
Sourcing repair information that provides a
holistic, 360-degree view of a medium or heavy
duty truck can be a challenge for fleets. There
are several repair information providers out
there. However, some don't cover the heavy duty
segment, and others only provide the "bits and
pieces" LaPage referenced earlier.
Mitchell 1's Truck Series provides a holistic
view, LaPage says, covering all makes and models
of Class 4 through Class 8 vehicles. Information is
updated every 30 days and goes all the way back
to 1990, with diagnostic information going back
to around 2000.

		»NEXIQ Technologies' Pro-Link
Edge scan tool and eTechnician
PC-based software each integrate
with Mitchell 1's library of
medium and heavy duty truck
repair information. This allows a
technician to immediately access
the needed repair information
upon obtaining a trouble code.
Pictured here is an example of
that progression for "inlet air
pressure in inlet manifold."

Making information
easier to access
In this day and age, LaPage says Mitchell 1's repair
information is almost exclusively accessed online.
"Thank goodness for technology, because there
is no way we would be able to do this without it,"
LaPage says. "When you think about how many
books it would take to provide a 360-degree view
of every make and model, it would be impractical
these days."
The website that houses Mitchell 1's Truck
Series repair information can be accessed via
any connected computer or mobile device, though
LaPage says a laptop is the most common method.
"We have wiring diagrams and photographs,
[so] most technicians want the viewing experi-

		»Right, Mitchell 1 has updated its wiring
diagrams to make them more interactive. If a
technician wants more information on a particular
component, they simply click on the component
in the diagram to access that information.
Image courtesy of Mitchell 1

22 Fleet Maintenance | August 2020

Image courtesy of NEXIQ Technologies

ence of a computer, or at least a decent-size tablet,"
LaPage says.
The challenge for a fleet is to make it easy for
technicians to hop on a computer.
Transervice asked its technicians to help find a
solution. The result is a mobile cart that the technicians themselves designed and built. The cart is
based on a common rolling cart you already see in
many shops. Several modifications make it a high-

ly efficient tool to help technicians stay "plugged
in" in the service bay - without having to actually
be plugged in.
"The carts have all of the adapters and connectors we need for the laptops," Fontana says.
"There's a convenient flat working surface and a
couple of handy drawers. Our system is designed
to work off of batteries so the computers don't
have to be plugged into an outlet. The carts have
batteries and power inverters on them.
		»Left, connecting
We also went with a bigger screen that's
easy to see. That way, when a technician
fault codes to their
repair information
has half of their body under the dashhelps drive technician
board, they can look over to the cart and
productivity. Pictured
easily see what's on the screen. That has
here is an example of
helped improve efficiency. Plus, since the
how Mitchell 1 does
technicians themselves actually designed
that, in this case for
this cart, we get the ultimate buy-in."
a faulty ambient air
Buy-in is definitely important. So is
temperature sensor.
giving credit where credit is due. LaPage
Image courtesy of Mitchell 1
credits the Mitchell 1 staff for what the
company is able to provide to fleets.



Fleet Maintenance

Table of Contents for the Digital Edition of Fleet Maintenance

Uptime: Wireless Data and the Future of Right to Repair
Editor's Note: Information Overload
Vehicles: Considerations for Winterizing Vehicles
In The Bay: Repair Information Resources to Help Drive Technician Productivity
Shop Operations: Extensive Service Networks to Improve Vehicle Uptime
Keeping Up with EGR Systems
The Lowdown on Grease
Management: Guard Against Mental Fallacies
Diagnostics: Scope Diagnostics Brings Heavy Duty Electrical Issues Into Focus
Training: ASE Entry-Level Certification
Fleet Parts & Components
Tools & Equipment
Classifieds
Guest Editorial: Considerations When Upgrading Vehicles to Steerable Lift Axles
Fleet Maintenance - 1
Fleet Maintenance - 2
Fleet Maintenance - 3
Fleet Maintenance - 4
Fleet Maintenance - 5
Fleet Maintenance - 6
Fleet Maintenance - 7
Fleet Maintenance - Uptime: Wireless Data and the Future of Right to Repair
Fleet Maintenance - 9
Fleet Maintenance - Editor's Note: Information Overload
Fleet Maintenance - 11
Fleet Maintenance - Vehicles: Considerations for Winterizing Vehicles
Fleet Maintenance - 13
Fleet Maintenance - 14
Fleet Maintenance - 15
Fleet Maintenance - 16
Fleet Maintenance - 17
Fleet Maintenance - In The Bay: Repair Information Resources to Help Drive Technician Productivity
Fleet Maintenance - 19
Fleet Maintenance - 20
Fleet Maintenance - 21
Fleet Maintenance - 22
Fleet Maintenance - 23
Fleet Maintenance - Shop Operations: Extensive Service Networks to Improve Vehicle Uptime
Fleet Maintenance - 25
Fleet Maintenance - 26
Fleet Maintenance - 27
Fleet Maintenance - Keeping Up with EGR Systems
Fleet Maintenance - 29
Fleet Maintenance - The Lowdown on Grease
Fleet Maintenance - 31
Fleet Maintenance - Management: Guard Against Mental Fallacies
Fleet Maintenance - 33
Fleet Maintenance - Diagnostics: Scope Diagnostics Brings Heavy Duty Electrical Issues Into Focus
Fleet Maintenance - 35
Fleet Maintenance - Training: ASE Entry-Level Certification
Fleet Maintenance - 37
Fleet Maintenance - Fleet Parts & Components
Fleet Maintenance - 39
Fleet Maintenance - 40
Fleet Maintenance - Tools & Equipment
Fleet Maintenance - 42
Fleet Maintenance - 43
Fleet Maintenance - 44
Fleet Maintenance - Classifieds
Fleet Maintenance - Guest Editorial: Considerations When Upgrading Vehicles to Steerable Lift Axles
Fleet Maintenance - 47
Fleet Maintenance - 48
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