Fleet Maintenance - 43

MANAGEMENT
and limiting the risk.
One way to do this is to view challenges in
new ways. Approach a problem as if you need
to solve it permanently. What would it take to
never have that problem again?
Have a willingness to run controlled
experiments within your organization and
consider spending at least 1 percent of your
effort improving things,
not just fixing things in the
short term.

Measure the impact
of changes
Say goodbye to "seat of the
pants" maintenance and
hello to analysis-driven
maintenance. Benchmarking
allows f leets to use hard
numbers and data to measure
continuous improvement.
To do this, fleets must have
a willingness to use sophisticated tools of statistics,
finance, and accounting in
maintenance analysis, as
well as be open to trying
artificial intelligence (AI)
and advanced analytics for
maintenance analysis.
We must use all the tools
we can adopt to achieve
our mission.
I have never met a tradesperson who wouldn't try a
new tool. In management,
we must lay down our fear
of new tools (especially ones
we don't completely understand), embrace our ignorance, and learn.

information. Find new ways of
reaching and communicating with
these employees.
Ü Offer continual training and
cross-training.
Ü Have an attachment to people rather than
to technology.
Ü Look at every option before a layoff.

This is a people business. As you rise in
the hierarchy of the business, you are dealing with fewer technical issues and more
people problems.
The ultimate goal is to have a powerful, self-motivated workforce and
excellent execution of maintenance, with wellsupported customers.

Unmatched heavy-duty
diagnostics
New and improved 3824A Bosch ESI[truck]
With easy-to-use software and a massive array of technical
information, technicians can perform an ultra-fast and
accurate diagnosis to get the repair done right and the
vehicle back in operation.
Scan the code with your smartphone camera or
compatible QR reader to learn more about the
3824A Bosch ESI[truck]

Focus on the people

Always focus on service,
or adding value, to the
customer and encourage the
customer to participate in
the maintenance.
There is one reason to have
an asset to maintain and that
is to provide some value to
the organization. In general,
the customer actually drives
the mission, and we provide
our customer with the means
whereby they can do so.
Beyond that, look at internal
staff as well. Have the right
people in the right positions
with the right competencies.
When assessing this, consider:
Ü Teams with different
points of view can see
defects and solutions from
different angles.
Ü Fade traditional barriers to
VehicleServicePros.com/10122252
December 2019 | VehicleServicePros.com

43


http://www.VehicleServicePros.com/10122252

Fleet Maintenance

Table of Contents for the Digital Edition of Fleet Maintenance

Uptime: Top Industry Trends in 2020 and Beyond
How Active Safety Systems Pave the Way to Vehicle Autonomy
Vehicles: Steps to Understand and Prevent Corrosion
In the Bay: Remote Vehicle Management Enters a New Phase
Shop Operations: How to Prevent, Contain, and Clean Up Shop Spills
Management: A Guide to World-Class Maintenance
Training: What is a Bistable Relay?
Reman, Rebuild, Replace: What's the Difference Between a Supplier and a Supply Partner?
Diagnostics: Four Steps of an Effective Maintenance Program
Fleet Parts & Components
Tools & Equipment
Classifieds
Guest Editorial: Trends in Asset Telematics
Fleet Maintenance - 1
Fleet Maintenance - 2
Fleet Maintenance - 3
Fleet Maintenance - 4
Fleet Maintenance - 5
Fleet Maintenance - 6
Fleet Maintenance - 7
Fleet Maintenance - Uptime: Top Industry Trends in 2020 and Beyond
Fleet Maintenance - 9
Fleet Maintenance - How Active Safety Systems Pave the Way to Vehicle Autonomy
Fleet Maintenance - 11
Fleet Maintenance - 12
Fleet Maintenance - 13
Fleet Maintenance - 14
Fleet Maintenance - 15
Fleet Maintenance - 16
Fleet Maintenance - 17
Fleet Maintenance - 18
Fleet Maintenance - 19
Fleet Maintenance - Vehicles: Steps to Understand and Prevent Corrosion
Fleet Maintenance - 21
Fleet Maintenance - 22
Fleet Maintenance - 23
Fleet Maintenance - 24
Fleet Maintenance - 25
Fleet Maintenance - 26
Fleet Maintenance - 27
Fleet Maintenance - 28
Fleet Maintenance - 29
Fleet Maintenance - In the Bay: Remote Vehicle Management Enters a New Phase
Fleet Maintenance - 31
Fleet Maintenance - 32
Fleet Maintenance - 33
Fleet Maintenance - 34
Fleet Maintenance - 35
Fleet Maintenance - Shop Operations: How to Prevent, Contain, and Clean Up Shop Spills
Fleet Maintenance - 37
Fleet Maintenance - 38
Fleet Maintenance - 39
Fleet Maintenance - 40
Fleet Maintenance - 41
Fleet Maintenance - Management: A Guide to World-Class Maintenance
Fleet Maintenance - 43
Fleet Maintenance - Training: What is a Bistable Relay?
Fleet Maintenance - 45
Fleet Maintenance - Reman, Rebuild, Replace: What's the Difference Between a Supplier and a Supply Partner?
Fleet Maintenance - 47
Fleet Maintenance - Diagnostics: Four Steps of an Effective Maintenance Program
Fleet Maintenance - 49
Fleet Maintenance - 50
Fleet Maintenance - 51
Fleet Maintenance - Fleet Parts & Components
Fleet Maintenance - 53
Fleet Maintenance - 54
Fleet Maintenance - 55
Fleet Maintenance - 56
Fleet Maintenance - 57
Fleet Maintenance - 58
Fleet Maintenance - Tools & Equipment
Fleet Maintenance - 60
Fleet Maintenance - 61
Fleet Maintenance - 62
Fleet Maintenance - Classifieds
Fleet Maintenance - 64
Fleet Maintenance - 65
Fleet Maintenance - Guest Editorial: Trends in Asset Telematics
Fleet Maintenance - 67
Fleet Maintenance - 68
Fleet Maintenance - Insert1
Fleet Maintenance - Insert2
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Fleet Maintenance - Cal3
Fleet Maintenance - Cal4
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Fleet Maintenance - Cal6
Fleet Maintenance - Cal7
Fleet Maintenance - Cal8
Fleet Maintenance - Cal9
Fleet Maintenance - Cal10
Fleet Maintenance - Cal11
Fleet Maintenance - Cal12
Fleet Maintenance - Cal13
Fleet Maintenance - Cal14
Fleet Maintenance - Cal15
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