Fleet Maintenance - 48

DIAGNOSTICS
» Troubleshooting helps the technician
verify the diagnosis. To do so, integrate a
troubleshooting module, such as Noregon's
NextStep Fault Guidance module, with
the shop's diagnostic and repair tool.
Image courtesy of Noregon

Four steps of
an effective
maintenance
program
To improve maintenance
procedures, fleets should
focus on these key areas.
An effective maintenance program is vital
for fleets who perform any level of maintenance and repairs on their vehicles. Effective
maintenance practices drive uptime in a fleet,
from limiting downtime on planned mainte-

By Ben Osborne

MARKETING COMMUNICATIONS, NOREGON
Noregon, an industry-recognized vehicle data expert, is an
Internet of Things (IoT) company specializing in connected
vehicle solutions. Through advanced commercial vehicle
applications, including in-shop tools and remote vehicle
solutions, Noregon helps businesses maximize vehicle
uptime. Since joining the company in early 2016, Osborne
has worked closely with Noregon's vehicle data experts to
promote initiatives that help drive the commercial trucking industry forward.

48 Fleet Maintenance | December 2019

nance to preventing unexpected downtime via
comprehensive, long-lasting repairs.
To improve maintenance procedures, fleets
should focus on these four key areas:
Ü Intake
Ü Triage
Ü Diagnosis and troubleshooting
Ü Repairs

Intake

It's time to rethink your intake process and
consider implementing a process that begins
before the truck ever arrives at the shop. Intake
involves gathering pertinent vehicle details and
gaining a high-level overview of the truck's
overall health. With the introduction of remote
applications, fleets can now begin gathering this
information while the vehicle is still en route.
Before the truck enters the yard, vehicle
information such as component details, active
faults, and the vehicle identification number
(VIN) should be forwarded to the service facility to expedite the process.
Advanced notice of these items helps the
service facility determine if it has the labor,
parts, and expertise necessary to consider
repair work on the truck. By knowing which
faults are on the vehicle ahead of time, service
centers can rely on experience to make an
insource or outsource decision and expedite
the next step in the process.

will simultaneously diagnose all components.
Doing so helps provide an overall snapshot of
the vehicle's health, rather than diagnosing a
single electronic control unit (ECU), only to
discover additional issues during the diagnostic or repair process, increasing the original
downtime estimate.
During triage, decisions occur regarding
whether to repair in-house versus outsourcing
repairs - a question that requires a comprehensive health report to answer. While in the
triage stage, it is also the time to determine if a
warranty will cover the work. As mentioned, the
intake process should provide details regarding
the types of components on the vehicle; have
the correct OE software ready to connect and
determine if that vehicle needs to be passed
along to a dealership for warranty repairs.
If performing repairs in-house, consider
diagnostic scan tools that offer step-by-step
guidance for users of any skill level which
provide the optimal diagnostic path to best
estimate time and parts requirements.

Effective
maintenance
practices drive
uptime in a fleet.

Triage

Too often, shops are pulling their top technicians away from complex repair jobs to perform
triage on vehicles with minor issues. Triage
inefficiencies directly impact profits, particularly in the time of a technician shortage.
Consider having the service writer or technician connect all vehicles to an all-makes,
all-models diagnostic and repair solution that

» If performing repairs in-house, consider
using a tool with a feature like the JPRO's
Repair Mentor, which guides users of any skill
level down the optimal diagnostic path to
best estimate time and parts requirements.
Image courtesy of Noregon



Fleet Maintenance

Table of Contents for the Digital Edition of Fleet Maintenance

Uptime: Top Industry Trends in 2020 and Beyond
How Active Safety Systems Pave the Way to Vehicle Autonomy
Vehicles: Steps to Understand and Prevent Corrosion
In the Bay: Remote Vehicle Management Enters a New Phase
Shop Operations: How to Prevent, Contain, and Clean Up Shop Spills
Management: A Guide to World-Class Maintenance
Training: What is a Bistable Relay?
Reman, Rebuild, Replace: What's the Difference Between a Supplier and a Supply Partner?
Diagnostics: Four Steps of an Effective Maintenance Program
Fleet Parts & Components
Tools & Equipment
Classifieds
Guest Editorial: Trends in Asset Telematics
Fleet Maintenance - 1
Fleet Maintenance - 2
Fleet Maintenance - 3
Fleet Maintenance - 4
Fleet Maintenance - 5
Fleet Maintenance - 6
Fleet Maintenance - 7
Fleet Maintenance - Uptime: Top Industry Trends in 2020 and Beyond
Fleet Maintenance - 9
Fleet Maintenance - How Active Safety Systems Pave the Way to Vehicle Autonomy
Fleet Maintenance - 11
Fleet Maintenance - 12
Fleet Maintenance - 13
Fleet Maintenance - 14
Fleet Maintenance - 15
Fleet Maintenance - 16
Fleet Maintenance - 17
Fleet Maintenance - 18
Fleet Maintenance - 19
Fleet Maintenance - Vehicles: Steps to Understand and Prevent Corrosion
Fleet Maintenance - 21
Fleet Maintenance - 22
Fleet Maintenance - 23
Fleet Maintenance - 24
Fleet Maintenance - 25
Fleet Maintenance - 26
Fleet Maintenance - 27
Fleet Maintenance - 28
Fleet Maintenance - 29
Fleet Maintenance - In the Bay: Remote Vehicle Management Enters a New Phase
Fleet Maintenance - 31
Fleet Maintenance - 32
Fleet Maintenance - 33
Fleet Maintenance - 34
Fleet Maintenance - 35
Fleet Maintenance - Shop Operations: How to Prevent, Contain, and Clean Up Shop Spills
Fleet Maintenance - 37
Fleet Maintenance - 38
Fleet Maintenance - 39
Fleet Maintenance - 40
Fleet Maintenance - 41
Fleet Maintenance - Management: A Guide to World-Class Maintenance
Fleet Maintenance - 43
Fleet Maintenance - Training: What is a Bistable Relay?
Fleet Maintenance - 45
Fleet Maintenance - Reman, Rebuild, Replace: What's the Difference Between a Supplier and a Supply Partner?
Fleet Maintenance - 47
Fleet Maintenance - Diagnostics: Four Steps of an Effective Maintenance Program
Fleet Maintenance - 49
Fleet Maintenance - 50
Fleet Maintenance - 51
Fleet Maintenance - Fleet Parts & Components
Fleet Maintenance - 53
Fleet Maintenance - 54
Fleet Maintenance - 55
Fleet Maintenance - 56
Fleet Maintenance - 57
Fleet Maintenance - 58
Fleet Maintenance - Tools & Equipment
Fleet Maintenance - 60
Fleet Maintenance - 61
Fleet Maintenance - 62
Fleet Maintenance - Classifieds
Fleet Maintenance - 64
Fleet Maintenance - 65
Fleet Maintenance - Guest Editorial: Trends in Asset Telematics
Fleet Maintenance - 67
Fleet Maintenance - 68
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