Fleet Maintenance - 49

DIAGNOSTICS
Diagnosis

Understandably, diagnosis is a critical part of
the maintenance process; it's hard to correct
something without first knowing what the
problem is. When outfitting your shop with a
diagnostic solution, it must be comprehensive
yet user-friendly, support all makes and all
models of vehicles that make up the fleet, and
include features that train
technicians during diagnosis
to improve shop efficiency.
Due to how comprehensive these tools are, a fleet's
diagnostic tool(s) should
include free or affordable
self-paced training options
to ensure users utilize all
features. This can help technicians of all skill levels
move from diagnosis to
repair with less assistance
from lead technicians or
shop supervisors.
A diagnostic and repair
solution should include a
feature providing the vehicle's fault code history that
assists with detecting recurring or intermittent issues.
Failure to do so will result in
increased comebacks, which
threaten on-time deliveries
and create unnecessary
expenses from repairs that
should have been handled
the first time the truck was
in the shop.
Troubleshooting helps the
technician verify the diagnosis. To do so, integrate
a troubleshooting module
with the shop's diagnostic and repair tool. Doing
so allows the technician
to view wiring diagrams,
enhanced fault descriptions, and live vehicle data
without switching between
multiple applications.

information gives technicians a single-stop,
centralized location for all repair steps and
procedures with detailed diagrams and
instructions for removals and installations.
Some key features to look for are standard
repair times (SRTs) that help to more accurately estimate downtime, detailed schematics,
diagrams, and vehicle repair points to save

time and reduce mistakes. Another feature to
consider would facilitate integration with the
shop's diagnostic tool so users can utilize a
single application to move from diagnosis to
troubleshooting to repair. A subscription to
this type of database is yet another way fleets
can thrive during a technician shortage and
accomplish more with less.

Repair

The final step in the process
is to make the needed repairs.
At times, a diagnostic
tool will point the technician toward a straightforward repair job, but other
repairs will require a bit of
assistance. That assistance
doesn't have to come in
the form of a more experienced technician, however. Consider purchasing a
subscription to a database
of detailed repair guides
that includes repair manuals for all major components
of the f leet vehicles. This

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December 2019 | VehicleServicePros.com

49


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Fleet Maintenance

Table of Contents for the Digital Edition of Fleet Maintenance

Uptime: Top Industry Trends in 2020 and Beyond
How Active Safety Systems Pave the Way to Vehicle Autonomy
Vehicles: Steps to Understand and Prevent Corrosion
In the Bay: Remote Vehicle Management Enters a New Phase
Shop Operations: How to Prevent, Contain, and Clean Up Shop Spills
Management: A Guide to World-Class Maintenance
Training: What is a Bistable Relay?
Reman, Rebuild, Replace: What's the Difference Between a Supplier and a Supply Partner?
Diagnostics: Four Steps of an Effective Maintenance Program
Fleet Parts & Components
Tools & Equipment
Classifieds
Guest Editorial: Trends in Asset Telematics
Fleet Maintenance - 1
Fleet Maintenance - 2
Fleet Maintenance - 3
Fleet Maintenance - 4
Fleet Maintenance - 5
Fleet Maintenance - 6
Fleet Maintenance - 7
Fleet Maintenance - Uptime: Top Industry Trends in 2020 and Beyond
Fleet Maintenance - 9
Fleet Maintenance - How Active Safety Systems Pave the Way to Vehicle Autonomy
Fleet Maintenance - 11
Fleet Maintenance - 12
Fleet Maintenance - 13
Fleet Maintenance - 14
Fleet Maintenance - 15
Fleet Maintenance - 16
Fleet Maintenance - 17
Fleet Maintenance - 18
Fleet Maintenance - 19
Fleet Maintenance - Vehicles: Steps to Understand and Prevent Corrosion
Fleet Maintenance - 21
Fleet Maintenance - 22
Fleet Maintenance - 23
Fleet Maintenance - 24
Fleet Maintenance - 25
Fleet Maintenance - 26
Fleet Maintenance - 27
Fleet Maintenance - 28
Fleet Maintenance - 29
Fleet Maintenance - In the Bay: Remote Vehicle Management Enters a New Phase
Fleet Maintenance - 31
Fleet Maintenance - 32
Fleet Maintenance - 33
Fleet Maintenance - 34
Fleet Maintenance - 35
Fleet Maintenance - Shop Operations: How to Prevent, Contain, and Clean Up Shop Spills
Fleet Maintenance - 37
Fleet Maintenance - 38
Fleet Maintenance - 39
Fleet Maintenance - 40
Fleet Maintenance - 41
Fleet Maintenance - Management: A Guide to World-Class Maintenance
Fleet Maintenance - 43
Fleet Maintenance - Training: What is a Bistable Relay?
Fleet Maintenance - 45
Fleet Maintenance - Reman, Rebuild, Replace: What's the Difference Between a Supplier and a Supply Partner?
Fleet Maintenance - 47
Fleet Maintenance - Diagnostics: Four Steps of an Effective Maintenance Program
Fleet Maintenance - 49
Fleet Maintenance - 50
Fleet Maintenance - 51
Fleet Maintenance - Fleet Parts & Components
Fleet Maintenance - 53
Fleet Maintenance - 54
Fleet Maintenance - 55
Fleet Maintenance - 56
Fleet Maintenance - 57
Fleet Maintenance - 58
Fleet Maintenance - Tools & Equipment
Fleet Maintenance - 60
Fleet Maintenance - 61
Fleet Maintenance - 62
Fleet Maintenance - Classifieds
Fleet Maintenance - 64
Fleet Maintenance - 65
Fleet Maintenance - Guest Editorial: Trends in Asset Telematics
Fleet Maintenance - 67
Fleet Maintenance - 68
Fleet Maintenance - Insert1
Fleet Maintenance - Insert2
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Fleet Maintenance - Cal11
Fleet Maintenance - Cal12
Fleet Maintenance - Cal13
Fleet Maintenance - Cal14
Fleet Maintenance - Cal15
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