IN THE BAY Technician tool support Fleets must determine the best way to ensure their technicians have the tools and equipment needed to maintain a high degree of job satisfaction and total shop productivity. By Gregg Wartgow 26 Fleet Maintenance | February 2020 [ TOOLS & EQUIPMENT ] I t goes without saying that fleets need good technicians and good technicians need good tools. The question is: What is the most effective way for a fleet to go about ensuring that it has both? A longstanding tradition is that technicians are typically responsible for their basic tools, like a common set of hand tools. Jason DeAngelo,