Fleet Maintenance - 41

other cyber incidents before they occur," explain
officials from the U.S. Department of Justice. "The
plan should be 'actionable,' meaning it should:
provide specific, concrete procedures to follow
in the event of a cyber incident; be up-to-date;
include timelines for the completion of critical
tasks; and identify key decision makers."
Fleets should consider the following when creating a process to address these
incidents, including:
ÜÜDetermine who has decision-making responsibility
for different aspects of your
company's cyber incident
response, including public
communications, implementing security and mitigation measures, engaging
with law enforcement, and
resolving legal questions.
ÜÜHow to contact critical
personnel at any time, day
or night, and how to proceed
if critical personnel are
unreachable or unavailable.
ÜÜWhat mission-critical data,
networks, assets, or services
should receive prioritized
attention during an incident.
ÜÜHow to contact and interact
with other parties who host
the organization's affected
data and services (cloud
storage service providers
or commercial data centers).
ÜÜHow to contact the organization's retained incident
response firm or otherwise
obtain incident response
assistance, if needed.
ÜÜWhen and how to restore
backed-up data, including
measures for ensuring the
integrity of backed-up data
before restoration.
ÜÜWhat criteria will be used
to determine whether data
owners, customers, or partner organizations need to
be notified if their data or
networks may have been
illegally accessed.
ÜÜWhen and how to notify law
enforcement and/or other
government entities.

Ensure your legal counsel is familiar with
technology and cyber incident management

Establish relationships with data informationsharing and analysis organizations

If a data breach should occur, it may be beneficial for fleets to talk with an attorney who is
knowledgeable about laws regarding electronic
surveillance, communications, data privacy, and
information-sharing in order to understand the
potential legal repercussions of the incident.

Another preventive measure fleets should take
when protecting their vehicle's data is staying
up-to-date on new and emerging cyber threats.
Though this task may seem a bit daunting, the
government has created Information Sharing and
Analysis Centers (ISACs) and Information Sharing

DO YOU EVEN LIFT?

* Clutch Jacks

* Shop Cranes

Engage with law
enforcement before
an incident

* Engine Stands

* Shop Presses

* Floor Service Jacks

* Surface Mounted Lifts

Establishing a relationship with
local law enforcement before a
cybersecurity incident occurs
will create a point-of-contact
for any future assistance necessary. It will also aid in creating
a relationship of mutual information sharing, which would
be beneficial to both fleets and
law enforcement.

* Fluid Handlers

* Transmission Jacks

* Fork Lift Jacks

* Truck Air Jack Stands

* Miscellaneous Equipment

* Truck Component Jacks

* Mobile Column Lifts

* Vehicle Support Stands

* Oil Filter Crushers

* Wheel Dollies

Experience The
Gray Difference

1.800.821.7320 * GRAYUSA.COM
VehicleServicePros.com/10094277

February 2020 | VehicleServicePros.com

41


http://www.GRAYUSA.COM http://www.VehicleServicePros.com/10094277

Fleet Maintenance

Table of Contents for the Digital Edition of Fleet Maintenance

Vehicles: What's Next in Federal Vehicle Emissions Standards?
In the Bay: Technician Tool Support
Shop Operations: State of the Industry
Taking the Extra Step to Prevent Wheel-offs
Planning Ahead for Vehicle Cybersecurity Threats
Management: How Do You Know When to Replace a Vehicle?
Economic Outlook: Won't Get Fooled Again
Letter from the Editor: Real-world Views on Parts, Service, and Operations
Tools & Equipment
Classifieds
Guest Editorial: Moisture in Trailer Brakes is Not Just a Nuisance
Hand & Specialty Tools Supplement
Specialty Hand Tools: The Problem Solvers
Time to Multitask
Get a Hold on Hand Tool Safety
Electric Vehicle Tool Set
Tool Review
Products
Fleet Maintenance - 1
Fleet Maintenance - 2
Fleet Maintenance - 3
Fleet Maintenance - 4
Fleet Maintenance - 5
Fleet Maintenance - 6
Fleet Maintenance - 7
Fleet Maintenance - 8
Fleet Maintenance - 9
Fleet Maintenance - Vehicles: What's Next in Federal Vehicle Emissions Standards?
Fleet Maintenance - 11
Fleet Maintenance - 12
Fleet Maintenance - 13
Fleet Maintenance - 14
Fleet Maintenance - 15
Fleet Maintenance - 16
Fleet Maintenance - 17
Fleet Maintenance - 18
Fleet Maintenance - 19
Fleet Maintenance - 20
Fleet Maintenance - 21
Fleet Maintenance - 22
Fleet Maintenance - 23
Fleet Maintenance - 24
Fleet Maintenance - 25
Fleet Maintenance - In the Bay: Technician Tool Support
Fleet Maintenance - 27
Fleet Maintenance - 28
Fleet Maintenance - 29
Fleet Maintenance - Shop Operations: State of the Industry
Fleet Maintenance - 31
Fleet Maintenance - 32
Fleet Maintenance - 33
Fleet Maintenance - 34
Fleet Maintenance - 35
Fleet Maintenance - 36
Fleet Maintenance - 37
Fleet Maintenance - Taking the Extra Step to Prevent Wheel-offs
Fleet Maintenance - 39
Fleet Maintenance - Planning Ahead for Vehicle Cybersecurity Threats
Fleet Maintenance - 41
Fleet Maintenance - 42
Fleet Maintenance - 43
Fleet Maintenance - Management: How Do You Know When to Replace a Vehicle?
Fleet Maintenance - 45
Fleet Maintenance - Economic Outlook: Won't Get Fooled Again
Fleet Maintenance - 47
Fleet Maintenance - Letter from the Editor: Real-world Views on Parts, Service, and Operations
Fleet Maintenance - 49
Fleet Maintenance - 50
Fleet Maintenance - Tools & Equipment
Fleet Maintenance - 52
Fleet Maintenance - Classifieds
Fleet Maintenance - Guest Editorial: Moisture in Trailer Brakes is Not Just a Nuisance
Fleet Maintenance - 55
Fleet Maintenance - 56
Fleet Maintenance - Hand & Specialty Tools Supplement
Fleet Maintenance - A2
Fleet Maintenance - Specialty Hand Tools: The Problem Solvers
Fleet Maintenance - A4
Fleet Maintenance - Time to Multitask
Fleet Maintenance - A6
Fleet Maintenance - Get a Hold on Hand Tool Safety
Fleet Maintenance - A8
Fleet Maintenance - Electric Vehicle Tool Set
Fleet Maintenance - Tool Review
Fleet Maintenance - A11
Fleet Maintenance - A12
Fleet Maintenance - Products
Fleet Maintenance - A14
Fleet Maintenance - A15
Fleet Maintenance - A16
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