Fleet Maintenance - 12

every year from high school and post-secondary
programs... in what universe will we possibly be
able to take a bite out of the technician shortage?
We've got to do a better job of keeping them in the
industry when they get there."
This issue becomes more critical when reviewing the number of technicians required to fill
current job openings compared to the number of
graduates entering the industry currently.

"U.S. schools are
producing about 5,000
techs a year," says Tim
Spurlock, president and
co-founder of American
Diesel Training Centers,
which offers an accelerated training program
for entry-level diesel
technicians. "The industry needs about 30,000 to
45,000 [technicians] this
year, and that number is
growing." He estimates 12
percent industry growth,
which will continue to
compound the situation. ยป
Students at Duncan
The challenge is Polytechnical High
two-fold: individual School in Fresno,
shops need to figure out California, choose
how to hire and retain their technical training
qualified technicians, path in ninth grade,
and - for long-term says Heavy Truck
sustainability and viabili- Instructor Eric Rubio.
ty - the industry needs to Photo courtesy of Duncan Polytech
work together to recruit
and retain this talent.
These concerns can be addressed by evaluating
current operations' hiring practices, improving
upon assessing qualified candidates, establishing a thorough training program for new hires,
and understanding the perspective and drive of
the next generation of technicians entering the

Create a sustainable pipeline


12 Fleet Maintenance | July 2019

George Arrants, a training consultant specializing in ASE and NATEF accreditation, believes
the industry must work together in order to advocate for the proper training of incoming technicians. This starts by forming lasting partnerships
between local businesses and educators in order
to establish industry needs.
"We first need to make sure the schools that are
teaching students for our industry are teaching
the skills that are important to our industry and
not what educators believe we need," he says.
To begin this process, consider a partnership
with a local educational facility that offers a vehicle service training curriculum. Work with local
educational facilities and community members
to establish a relationship.
"The best successes I have seen have come when
businesses engage with local schools to 'grow
their own' technicians," says Greg Settle, director
- national initiatives for TechForce Foundation.
TechForce Foundation is a nonprofit 501(c)(3)
organization with the mission to assist students
through their technical education and into careers
as professional technicians.
He says the approach for this is two-fold: establish and maintain a relationship with local educational facilities, and create internship programs.
Relationships can start through an introduction between the shop staff and the instructors,
followed by a company representative participating
on the school's diesel or automotive service advisory board, Settle says. To foster that relationship,
consider ways to give back to the school through

To retain talent, it is
critical to establish
a clear and detailed
onboarding process
and training program
for new hires.
donating time, parts, tools, or other training opportunities for students. Participation in career fairs
or inviting students to tour a fleet's facility can also
connect educators to local businesses.
As that relationship evolves between the business and school, fleets can establish paid internship or apprenticeship programs, where students
receive hands-on training at a service facility.
"By doing this, they engage the students while
they are still in school and start building a relationship with them and get to know them," Settle
explains. "The students also get to know the organization and gain a sense of belonging."
Local engagement is key to being a resource
for educators and for appealing to graduating
students who are looking for entry-level positions
within the industry.
"If you are working with a school, and the
instructor[s] there know you and have a relationship with you, and the students know you,
then your organization will have an upper hand
in attracting those students upon graduation,"
Settle says.
One example of this can be found in Fresno,
California, where a number of vehicle service
businesses and suppliers worked together with a
group of educators from the Fresno Unified School
District to create a curriculum focused on the
needs of the industry.
"The goal of our Heavy Truck Program is to
create viable entry-level technicians to support
the local trucking industry and also give the
students trade skills that translate to a livable
wage, therefore putting a stop to the cycle of
poverty their families might be encountering,"
explains Eric Rubio, heavy truck instructor for
Duncan Polytechnical High School. Located in


Fleet Maintenance

Table of Contents for the Digital Edition of Fleet Maintenance

Uptime - How you can make the most out of your shop's ROs
Foundation for success: How do you find and keep technician talent?
Vehicles - Examining the e-systems available for today's fleets
In the Bay - Do techs understand the fundamentals of electrical system diagnosis?
Shop Operations - How to assess replacement parts
Reman, Rebuild, Replace - Reasons fleets should consider reman
Economic Outlook - Uncertainties with today's global economy
Tire Tactics - Factors to help determine the lifecycle of tires
Management - The "shop improvement" conundrum
Fleet Parts & Components
Tools & Equipment
Guest Editorial - Increase shop efficiencies through fluid management
Fleet Maintenance - 1
Fleet Maintenance - 2
Fleet Maintenance - 3
Fleet Maintenance - 4
Fleet Maintenance - 5
Fleet Maintenance - 6
Fleet Maintenance - 7
Fleet Maintenance - Uptime - How you can make the most out of your shop's ROs
Fleet Maintenance - 9
Fleet Maintenance - Foundation for success: How do you find and keep technician talent?
Fleet Maintenance - 11
Fleet Maintenance - 12
Fleet Maintenance - 13
Fleet Maintenance - 14
Fleet Maintenance - 15
Fleet Maintenance - 16
Fleet Maintenance - 17
Fleet Maintenance - Vehicles - Examining the e-systems available for today's fleets
Fleet Maintenance - 19
Fleet Maintenance - 20
Fleet Maintenance - 21
Fleet Maintenance - 22
Fleet Maintenance - 23
Fleet Maintenance - In the Bay - Do techs understand the fundamentals of electrical system diagnosis?
Fleet Maintenance - 25
Fleet Maintenance - 26
Fleet Maintenance - 27
Fleet Maintenance - 28
Fleet Maintenance - 29
Fleet Maintenance - Shop Operations - How to assess replacement parts
Fleet Maintenance - 31
Fleet Maintenance - 32
Fleet Maintenance - 33
Fleet Maintenance - 34
Fleet Maintenance - 35
Fleet Maintenance - Reman, Rebuild, Replace - Reasons fleets should consider reman
Fleet Maintenance - 37
Fleet Maintenance - Economic Outlook - Uncertainties with today's global economy
Fleet Maintenance - 39
Fleet Maintenance - Tire Tactics - Factors to help determine the lifecycle of tires
Fleet Maintenance - 41
Fleet Maintenance - 42
Fleet Maintenance - 43
Fleet Maintenance - 44
Fleet Maintenance - 45
Fleet Maintenance - 46
Fleet Maintenance - 47
Fleet Maintenance - 48
Fleet Maintenance - 49
Fleet Maintenance - 50
Fleet Maintenance - 51
Fleet Maintenance - 52
Fleet Maintenance - 53
Fleet Maintenance - Management - The "shop improvement" conundrum
Fleet Maintenance - Fleet Parts & Components
Fleet Maintenance - 56
Fleet Maintenance - 57
Fleet Maintenance - Tools & Equipment
Fleet Maintenance - 59
Fleet Maintenance - 60
Fleet Maintenance - Classifieds
Fleet Maintenance - Guest Editorial - Increase shop efficiencies through fluid management
Fleet Maintenance - 63
Fleet Maintenance - 64