Fleet Maintenance - 27

ASE certification tests are one example. TMC is
assuming the technicians had, weren't there," he
K&D Technical Innovations' Littleton cautions
currently working on a technician test as well.
adds. "So [Isuzu] developed a basic electrical class
that while these courses can be helpful for intro"Test your technicians and determine what skill
that we have to teach before the technician can
ducing the theories and basic concepts behind
electrical diagnostics, many technicians don't
level they have. That's what you've got to base your
take a diesel diagnostics class, because we were
benefit as much from the computer training as
training on," Rambeaux says. "Then you've got to
struggling to teach advanced diagnostics because
keep it updated and make sure you're retesting
they didn't have a firm grip on the basis of electhey do from hands-on training.
your technicians to make sure they are learning
trical work."
"Online courses can help, but I'd call those
and identify problem areas. It can even be part of
There are also a variety of online courses,
pre-course work," he says. "You can do those before
the pre-hiring criteria, so you know what you've got
videos, and computer classes available. However,
you get to class, but a lot of technicians need to put
when starting new employees."
Once a fleet has determined
the current skill level of its
technicians, the next step is
to find training resources to
help their technicians more
effectively handle electrical
diagnostic work.
"Most people are in such
dire need of a good technician that they're looking for a
magic silver bullet or a coupleday class where we can get
technicians up to speed, but
electrical diagnostics is not
something you can take a
couple-day class and get really good at it," Isuzu's Renno
adds. "It's something that takes
years of practice. Fleets have to
assess where the technicians
are at, and then come up with
a plan to grow them beyond
that. It's not a quick process."
There are a variety of training sources available to fleets
looking to help their technicians improve, and the best
source will depend on what
areas the technicians in a
fleet are struggling with. Tool
and equipment manufacturers offer electrical training
that focuses mainly on how
to effectively use their tools
and equipment for electrical
diagnosis. This type of training can be helpful in improving diagnostic efficiency, but
only if the technician already
understands the basics behind
electrical diagnostics.
Another resource to consider is the vehicle manufacturer.
Some, like Isuzu, offer electrical training as well. Renno
cautions, however, that this
training does not always help
technicians who don't already
understand basic electrical
diagnostics. "As a general
rule, manufacturer training
assumes that technicians
already have a grasp of basic
electrical diagnostics," Renno
says. "It focuses mainly on
the specific information that
is unique about their brand."
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27


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Fleet Maintenance

Table of Contents for the Digital Edition of Fleet Maintenance

Uptime - How you can make the most out of your shop's ROs
Foundation for success: How do you find and keep technician talent?
Vehicles - Examining the e-systems available for today's fleets
In the Bay - Do techs understand the fundamentals of electrical system diagnosis?
Shop Operations - How to assess replacement parts
Reman, Rebuild, Replace - Reasons fleets should consider reman
Economic Outlook - Uncertainties with today's global economy
Tire Tactics - Factors to help determine the lifecycle of tires
Management - The "shop improvement" conundrum
Fleet Parts & Components
Tools & Equipment
Classifieds
Guest Editorial - Increase shop efficiencies through fluid management
Fleet Maintenance - 1
Fleet Maintenance - 2
Fleet Maintenance - 3
Fleet Maintenance - 4
Fleet Maintenance - 5
Fleet Maintenance - 6
Fleet Maintenance - 7
Fleet Maintenance - Uptime - How you can make the most out of your shop's ROs
Fleet Maintenance - 9
Fleet Maintenance - Foundation for success: How do you find and keep technician talent?
Fleet Maintenance - 11
Fleet Maintenance - 12
Fleet Maintenance - 13
Fleet Maintenance - 14
Fleet Maintenance - 15
Fleet Maintenance - 16
Fleet Maintenance - 17
Fleet Maintenance - Vehicles - Examining the e-systems available for today's fleets
Fleet Maintenance - 19
Fleet Maintenance - 20
Fleet Maintenance - 21
Fleet Maintenance - 22
Fleet Maintenance - 23
Fleet Maintenance - In the Bay - Do techs understand the fundamentals of electrical system diagnosis?
Fleet Maintenance - 25
Fleet Maintenance - 26
Fleet Maintenance - 27
Fleet Maintenance - 28
Fleet Maintenance - 29
Fleet Maintenance - Shop Operations - How to assess replacement parts
Fleet Maintenance - 31
Fleet Maintenance - 32
Fleet Maintenance - 33
Fleet Maintenance - 34
Fleet Maintenance - 35
Fleet Maintenance - Reman, Rebuild, Replace - Reasons fleets should consider reman
Fleet Maintenance - 37
Fleet Maintenance - Economic Outlook - Uncertainties with today's global economy
Fleet Maintenance - 39
Fleet Maintenance - Tire Tactics - Factors to help determine the lifecycle of tires
Fleet Maintenance - 41
Fleet Maintenance - 42
Fleet Maintenance - 43
Fleet Maintenance - 44
Fleet Maintenance - 45
Fleet Maintenance - 46
Fleet Maintenance - 47
Fleet Maintenance - 48
Fleet Maintenance - 49
Fleet Maintenance - 50
Fleet Maintenance - 51
Fleet Maintenance - 52
Fleet Maintenance - 53
Fleet Maintenance - Management - The "shop improvement" conundrum
Fleet Maintenance - Fleet Parts & Components
Fleet Maintenance - 56
Fleet Maintenance - 57
Fleet Maintenance - Tools & Equipment
Fleet Maintenance - 59
Fleet Maintenance - 60
Fleet Maintenance - Classifieds
Fleet Maintenance - Guest Editorial - Increase shop efficiencies through fluid management
Fleet Maintenance - 63
Fleet Maintenance - 64
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