Fleet Maintenance - 29

then they get to the end and realize that the wiring
was what was wrong in the first place." With rust
and corrosion, wires can deteriorate over time, so
technicians should be sure to test that the wires
are working correctly before replacing larger parts.

Utilize technician talent
effectively

©2019 FleetPride, Inc. All marks used herein are the property of their respective owners.

While fleets can improve their
overall technician education
level, not every technician has
an aptitude for electrical diagnostics, cautions Electronic
Specialties' White.
Isuzu's Renno adds that
fleets need to assess the skills
and talents of every technician
in the shop and use that information to keep things running
smoothly. "Different technicians have skills in different
areas, and fleets need to figure
out how to take advantage of
each technician's skills and
minimize their weaknesses.
So that means that some technicians may just be changing
parts, while others focus on
diagnostics. It's not necessarily
bad if everybody in the shop
can't do diagnostics."
Renno describes a strategy
that he has seen effectively employed in some large
shops that he calls "triage."
Whenever a vehicle comes in
to be worked on, the shop has a
highly skilled technician who
is good at diagnostics assessing the vehicles. Once the
vehicle has been diagnosed,
the faulty part can then be
replaced by a less experienced
technician.
Renno says that this strategy works well because it
ensures that vehicles are
being diagnosed correctly and
the root cause of the issue is
being addressed, instead
of just replacing parts and
hoping something works. He
adds that in order to become
adept at electrical diagnostic work, a technician must
routinely diagnose vehicles.
"Electrical diagnostics is a
little bit different than other
repairs. It's not like tearing a
component apart, where once
a technician understands how
to do it, they usually won't
forget even if they don't use
the skill for six months," he
explains. "Electrical work is
philosophical. There's theory
involved. It is a learned skill,
and it has to be exercised."

Conclusion

When technicians misdiagnose electrical problems
in vehicles, it can be costly for the fleet. If technicians are experiencing a lot of comebacks, taking
an extensive amount of time to diagnose electrical circuits, or are replacing components to help
diagnose circuitry, they may need extra training to
diagnose electrical systems more effectively.
Technicians can benefit from training that covers

diagnostic theory and tool usage, and OEM-specific
and advanced training. Having an accurate
measure of technician skill level, investing in training, and effectively utilizing the pool of technician
talent the fleet has available can help improve electrical diagnostics and maximize uptime.
For related content, visit:
VehicleServicePros.com/in-the-bay

All Makes, All Models -
Ready for the Road Ahead™

Find your nearest FleetPride location: 800-967-6206 * FleetPride.com
VehicleServicePros.com/10120810

July 2019 | VehicleServicePros.com

29


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Fleet Maintenance

Table of Contents for the Digital Edition of Fleet Maintenance

Uptime - How you can make the most out of your shop's ROs
Foundation for success: How do you find and keep technician talent?
Vehicles - Examining the e-systems available for today's fleets
In the Bay - Do techs understand the fundamentals of electrical system diagnosis?
Shop Operations - How to assess replacement parts
Reman, Rebuild, Replace - Reasons fleets should consider reman
Economic Outlook - Uncertainties with today's global economy
Tire Tactics - Factors to help determine the lifecycle of tires
Management - The "shop improvement" conundrum
Fleet Parts & Components
Tools & Equipment
Classifieds
Guest Editorial - Increase shop efficiencies through fluid management
Fleet Maintenance - 1
Fleet Maintenance - 2
Fleet Maintenance - 3
Fleet Maintenance - 4
Fleet Maintenance - 5
Fleet Maintenance - 6
Fleet Maintenance - 7
Fleet Maintenance - Uptime - How you can make the most out of your shop's ROs
Fleet Maintenance - 9
Fleet Maintenance - Foundation for success: How do you find and keep technician talent?
Fleet Maintenance - 11
Fleet Maintenance - 12
Fleet Maintenance - 13
Fleet Maintenance - 14
Fleet Maintenance - 15
Fleet Maintenance - 16
Fleet Maintenance - 17
Fleet Maintenance - Vehicles - Examining the e-systems available for today's fleets
Fleet Maintenance - 19
Fleet Maintenance - 20
Fleet Maintenance - 21
Fleet Maintenance - 22
Fleet Maintenance - 23
Fleet Maintenance - In the Bay - Do techs understand the fundamentals of electrical system diagnosis?
Fleet Maintenance - 25
Fleet Maintenance - 26
Fleet Maintenance - 27
Fleet Maintenance - 28
Fleet Maintenance - 29
Fleet Maintenance - Shop Operations - How to assess replacement parts
Fleet Maintenance - 31
Fleet Maintenance - 32
Fleet Maintenance - 33
Fleet Maintenance - 34
Fleet Maintenance - 35
Fleet Maintenance - Reman, Rebuild, Replace - Reasons fleets should consider reman
Fleet Maintenance - 37
Fleet Maintenance - Economic Outlook - Uncertainties with today's global economy
Fleet Maintenance - 39
Fleet Maintenance - Tire Tactics - Factors to help determine the lifecycle of tires
Fleet Maintenance - 41
Fleet Maintenance - 42
Fleet Maintenance - 43
Fleet Maintenance - 44
Fleet Maintenance - 45
Fleet Maintenance - 46
Fleet Maintenance - 47
Fleet Maintenance - 48
Fleet Maintenance - 49
Fleet Maintenance - 50
Fleet Maintenance - 51
Fleet Maintenance - 52
Fleet Maintenance - 53
Fleet Maintenance - Management - The "shop improvement" conundrum
Fleet Maintenance - Fleet Parts & Components
Fleet Maintenance - 56
Fleet Maintenance - 57
Fleet Maintenance - Tools & Equipment
Fleet Maintenance - 59
Fleet Maintenance - 60
Fleet Maintenance - Classifieds
Fleet Maintenance - Guest Editorial - Increase shop efficiencies through fluid management
Fleet Maintenance - 63
Fleet Maintenance - 64
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