CONTENTS / JULY 2019 18 F E AT U R E S 18 VEHICLES Examining the e-systems available for today's fleets 30 D E PA R T M E N T S 8 UPTIME How you can make the most out of your shop's ROs Electrification will change vehicle operation and maintenance. 24 IN THE BAY Do techs understand the fundamentals of electrical system diagnosis? » CO V E R S T O R Y 10 10 Foundation for success: How do you find and keep technician talent? Best practices for entry-level technician recruitment and retention. Evaluate and train technicians to improve efficiency and accuracy when diagnosing vehicle wiring issues. » Tips and tricks for reading wiring diagrams » Nine essential aspects of vehicle electrical system diagnosis 30 SHOP OPERATIONS How to assess replacement parts Insights and guidelines to help fleets choose the right type of part for the right situation, keeping both uptime and the bottom line in mind. 55 FLEET PARTS & COMPONENTS What's new in products for more efficient fleet operation. 58 TOOLS & EQUIPMENT A roundup of the latest tool and equipment offerings. 61 CLASSIFIEDS Product and service offerings. » Tips for interview success » Best practices for onboarding new employees On the cover: Photo courtesy of American Diesel Centers VIEWS FROM THE EXPERTS SPECIAL SEC TI O N New Prospects for TECHNICAL ACHIEVEMENT Education * Leadership * Competition * Opportunities 43 Invitation 44 TMC Fall Meeting 48 Competition Framework 50 PTDC Training Fair 51 TMC Membership 4 Fleet Maintenance | July 2019 36 REMAN, REBUILD, REPLACE Reasons fleets should consider reman By Raji El-Kassouf AXLETECH 38 ECONOMIC OUTLOOK Uncertainties with today's global economy By Robert Dieli RDLB, INC. 40 TIRE TACTICS Factors to help determine the lifecycle of tires By Phillip Mosier COOPER TIRE & RUBBER 54 MANAGEMENT The "shop improvement" conundrum By Joel Levitt SPRINGFIELD RESOURCES 62 GUEST EDITORIAL Increase shop efficiencies through fluid management By Joshua Holmstadt GRACO INC. Want to contribute? Contact us at editor@VehicleServicePros.com