Fleet Maintenance - 20

"About 2.5 million roadside inspections occur
every year, and of those, 204 million inspections
- about 20 percent of them - the vehicles are taken
out of service for violations," Baumer says. "When
you put a calculator to it, the average fleet loses
$400 every time a vehicle is taken out of service."
Technology
Part of being efficient is keeping up with rapidly
advancing vehicle technologies. In order to service
and repair vehicles, technicians need to be able to
understand the technology they are working with.
"Due to the ever-changing products available for today's vehicles and the technology
associated with them, training is extremely
important to ensure that heavy duty technicians
have the most up-to-date information possible
so they can complete repairs efficiently and
effectively," says Scott Donnelly, aftermarket
training manager, senior quality engineer, Dana
Aftermarket, a supplier of axles, driveshafts,
and related components. "If technicians miss
a product revision or redesign, they may be
unaware that conducting the old procedure on
the new product will be ineffective. This could
lead to unexpected and costly issues, including
increased vehicle downtime."
Megan Vincent, marketing manager at Phillips
Industries, a provider of electrical and air brake
system components, uses the example of the
company's 7-way Quick-Change Plug (QCP). While
the plug is designed to save time and increase the
life of the connection, many technicians who are
not trained on its features end up cutting the end
off and replacing it with a new plug.
"They are wasting time, energy, cable length,
and money," Vincent says. "Had they been trained,
they would have known all they needed was a new
insert, some grease, and two minutes of time. If
people participate in training on the products, they
know how to use and maintain them properly."
In addition to vehicle technologies, the tools
used to repair and maintain vehicles are advancing as well, so it is important to know how to use
them properly.
Purkeys, a manufacturer of vehicle electrical
components and tools, offers training classes
that specifically cover multimeter usage. Larry
Rambeaux, sales application engineer at Purkeys,
says that most technicians have insufficient training when it comes to multimeters, though they
may not realize it themselves.
"Everybody assumes they know how to [use a
		┬╗Some companies
provide engagement
reports to the fleet
or shop showing
how involved each
participant was
during a webcast.
Photo courtesy of Purkeys

20 Fleet Maintenance | July 2020

		┬╗Meritor's Bullpen training portal offers training
modules and videos, and the company also
provides interactive webinar training sessions.
Photo courtesy of Meritor

multimeter correctly]," Rambeaux says. "I've done
hundreds of classes ... on multimeter 101, and the
general consensus is, 'I know how to do this, why
do I need training?' We test them, and they realize they don't know how to do it. The bad thing
is every service manual, technical bulletin, [et
cetera] is written based on the assumption they
do know how to do it."
Staying current on vehicle and tooling technologies is imperative for technicians, so maintenance managers would do well to seek out
training courses to keep their fleet running safely
and efficiently.

In-person training

Many entities within the trucking industry
provide technician training, including fleets,
repair facilities, component manufacturers, and
tool companies. While fleets and repair facilities
may implement their own more general, universal training, component and tool manufacturers traditionally focus on their specific areas of
expertise and can provide technicians with more
in-depth knowledge.
Fleets and repair facilities may be servicing
vehicles from multiple manufacturers with various specifications, so it makes sense to provide
more general training options. Still, each technician likely has an area of focus.
"For new hires, depending on the service depart-

ment they are placed, we have a new hire training
checklist that streamlines the training for them
and ensures that they are taking the right training," says Tim Grabow, vice president at Blaine
Brothers, a full service heavy duty tow and repair
company based in Minnesota. "The length of time
it takes to complete the training depends on the
individual's aptitude. We give them a tech test on
day one, day 30, day 60, and day 90. This provides
a benchmark so we can continue to improve their
application and see from the results how much
they are retaining over time. The follow-up on
these assessments [is] very important to address
in real-time sessions with those that need more
time or more hands-on practice."
Vehicle system or component manufacturers,
on the other hand, tend to keep training within
the realm of their expertise. Phillips' Vincent says
the company has traditionally offered in-person
options such as product training, technician
training, and training on the proper installation
of Phillips products.
Likewise, Meritor's Baumer confirms they have
historically provided in-person training onsite at
customers' facilities, and Eaton's McKinney says the
company has offered instructor-led training courses
up to four days in length for technician certification.
While most companies that provide training
have traditionally done so in person with classroom and hands-on options, many have begun
providing remote training options. These have
become especially important since the COVID-19
pandemic restricted travel and limited person-toperson interaction.

Remote training

Getting hands-on is important for some aspects of
technician training, but it's not always necessary.
Some companies have been ramping up remote
training options for years now and have found it
can be just as effective.
Purkeys' Rambeaux, for example, says the
company has been providing remote training for
the last few years.
"One of the biggest reasons we do it is that we
can [train] a lot more people at one time," he says.
With a limited number of trainers and many
clients seeking training, this option helps Purkeys
reach more people faster since no travel is required.
Numerous companies confirm they have also



Fleet Maintenance

Table of Contents for the Digital Edition of Fleet Maintenance

Uptime: Fleet feedback from electric truck adoption
Editor's Note: Future-proofing your fleet
Engine idle reduction systems and solutions
In the Bay: Technician training in the digital age
Shop Operations: How fleets can use ELDs to improve preventive maintenance
Volvo LIGHTS establishes path to managing service and maintenance of electric heavy duty trucks
The right fit
Management: Getting in the zone
Diagnostics: How aftermarket diagnostic tools can assist with DPF maintenance
Economic Outlook: The seven percent solution
Fleet Parts & Components
TMC Fall Meeting and National Technician Appreciation Week 2020
TMC Special Section: Letter from the Technology & Maintenance Council
TMC Special Section: Celebrate the individuals who the trucking industry could not survive without
TMC Special Section: TMC Membership - A stepping-stone to the future
TMC Special Section: VMRS - Charting new horizons to improve cost equipment reporting
Tools & Equipment
Guest Editorial: Considerations before buying a mobile lift
Fleet Maintenance - 1
Fleet Maintenance - 2
Fleet Maintenance - 3
Fleet Maintenance - 4
Fleet Maintenance - 5
Fleet Maintenance - 6
Fleet Maintenance - 7
Fleet Maintenance - Uptime: Fleet feedback from electric truck adoption
Fleet Maintenance - 9
Fleet Maintenance - Editor's Note: Future-proofing your fleet
Fleet Maintenance - 11
Fleet Maintenance - Engine idle reduction systems and solutions
Fleet Maintenance - 13
Fleet Maintenance - 14
Fleet Maintenance - 15
Fleet Maintenance - 16
Fleet Maintenance - 17
Fleet Maintenance - In the Bay: Technician training in the digital age
Fleet Maintenance - 19
Fleet Maintenance - 20
Fleet Maintenance - 21
Fleet Maintenance - 22
Fleet Maintenance - 23
Fleet Maintenance - Shop Operations: How fleets can use ELDs to improve preventive maintenance
Fleet Maintenance - 25
Fleet Maintenance - 26
Fleet Maintenance - 27
Fleet Maintenance - Volvo LIGHTS establishes path to managing service and maintenance of electric heavy duty trucks
Fleet Maintenance - 29
Fleet Maintenance - The right fit
Fleet Maintenance - 31
Fleet Maintenance - Management: Getting in the zone
Fleet Maintenance - 33
Fleet Maintenance - Diagnostics: How aftermarket diagnostic tools can assist with DPF maintenance
Fleet Maintenance - 35
Fleet Maintenance - Economic Outlook: The seven percent solution
Fleet Maintenance - Fleet Parts & Components
Fleet Maintenance - TMC Fall Meeting and National Technician Appreciation Week 2020
Fleet Maintenance - TMC Special Section: Letter from the Technology & Maintenance Council
Fleet Maintenance - 40
Fleet Maintenance - 41
Fleet Maintenance - 42
Fleet Maintenance - 43
Fleet Maintenance - TMC Special Section: Celebrate the individuals who the trucking industry could not survive without
Fleet Maintenance - TMC Special Section: TMC Membership - A stepping-stone to the future
Fleet Maintenance - TMC Special Section: VMRS - Charting new horizons to improve cost equipment reporting
Fleet Maintenance - 47
Fleet Maintenance - Tools & Equipment
Fleet Maintenance - 49
Fleet Maintenance - Guest Editorial: Considerations before buying a mobile lift
Fleet Maintenance - 51
Fleet Maintenance - 52
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