Fleet Maintenance - 21

offered some form of remote training prior to this
year. This gave all of them an advantage when the
COVID-19 pandemic made travel less than ideal.
In many cases, remote training is now the only
training available.
Others such as AIRman Products, a manufacturer of pneumatic solutions for the commercial
transportation industry, used a more hands-on
approach previously and has
had to adapt. While they did
have options such as remote
over-the-phone support, the
majority of their training exercises were conducted in person
at the fleet's location. The need
for more robust remote training has prompted AIRman to
develop new options.

uct expert in the same time zone to support and
facilitate that training. If the participant needs
something outside of the times we have available for live training, we are open to supporting
what they need and scheduling for a time they
prefer. Also, if that doesn't work, pre-recorded
training is an option for them to watch at their
earliest convenience."

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ALL the parts
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Types of remote
training
Companies have taken different approaches to remote
training. Some offer video
tutorials, others offer live hosted webinars, and still others
provide full web-based training portals.
Video: Shane LaHousse,
vice president general manager of AIRman Products, says
when customers purchase an
AIRman product, the documentation will now include
QR codes linked to training
videos. He uses the example of
the company's new Automated
Landing Gear for which they
have created animated instructional installation videos.
"Installing our system onto
a trailer is primarily [done
in] four individual steps,"
LaHousse says. "That can be
shown through this animation
exactly how things go together.
It allows the end user to rewind
and go to specific sections quite
easily. It is video and moving
pictures, we're not recording
people installing it. It shows the
system in a much more simplified manner [and] reflects the
core process of installing an
actuator onto a trailer."
Webinars: Phillips' Vincent
confirms the company provides
videos, hosted on YouTube
as well as their website, as a
form of training for technicians using their products.
Additionally, Phillips also
offers live webinar-type video
calls, mostly via the Zoom
video conference platform,
in which an instructor leads
a training session multiple
times per week. The company
has set up a new section of their

website to allow technicians to schedule times to
attend these training events.
"Participants have the opportunity to select
their topic, date, and time," Vincent says. "We
have it set for two days a week, and we offer
three sessions each day. It was essential to cover
times that work for North American time zones.
Depending on the time chosen, we select a prod-

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21


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Fleet Maintenance

Table of Contents for the Digital Edition of Fleet Maintenance

Uptime: Fleet feedback from electric truck adoption
Editor's Note: Future-proofing your fleet
Engine idle reduction systems and solutions
In the Bay: Technician training in the digital age
Shop Operations: How fleets can use ELDs to improve preventive maintenance
Volvo LIGHTS establishes path to managing service and maintenance of electric heavy duty trucks
The right fit
Management: Getting in the zone
Diagnostics: How aftermarket diagnostic tools can assist with DPF maintenance
Economic Outlook: The seven percent solution
Fleet Parts & Components
TMC Fall Meeting and National Technician Appreciation Week 2020
TMC Special Section: Letter from the Technology & Maintenance Council
TMC Special Section: Celebrate the individuals who the trucking industry could not survive without
TMC Special Section: TMC Membership - A stepping-stone to the future
TMC Special Section: VMRS - Charting new horizons to improve cost equipment reporting
Tools & Equipment
Guest Editorial: Considerations before buying a mobile lift
Fleet Maintenance - 1
Fleet Maintenance - 2
Fleet Maintenance - 3
Fleet Maintenance - 4
Fleet Maintenance - 5
Fleet Maintenance - 6
Fleet Maintenance - 7
Fleet Maintenance - Uptime: Fleet feedback from electric truck adoption
Fleet Maintenance - 9
Fleet Maintenance - Editor's Note: Future-proofing your fleet
Fleet Maintenance - 11
Fleet Maintenance - Engine idle reduction systems and solutions
Fleet Maintenance - 13
Fleet Maintenance - 14
Fleet Maintenance - 15
Fleet Maintenance - 16
Fleet Maintenance - 17
Fleet Maintenance - In the Bay: Technician training in the digital age
Fleet Maintenance - 19
Fleet Maintenance - 20
Fleet Maintenance - 21
Fleet Maintenance - 22
Fleet Maintenance - 23
Fleet Maintenance - Shop Operations: How fleets can use ELDs to improve preventive maintenance
Fleet Maintenance - 25
Fleet Maintenance - 26
Fleet Maintenance - 27
Fleet Maintenance - Volvo LIGHTS establishes path to managing service and maintenance of electric heavy duty trucks
Fleet Maintenance - 29
Fleet Maintenance - The right fit
Fleet Maintenance - 31
Fleet Maintenance - Management: Getting in the zone
Fleet Maintenance - 33
Fleet Maintenance - Diagnostics: How aftermarket diagnostic tools can assist with DPF maintenance
Fleet Maintenance - 35
Fleet Maintenance - Economic Outlook: The seven percent solution
Fleet Maintenance - Fleet Parts & Components
Fleet Maintenance - TMC Fall Meeting and National Technician Appreciation Week 2020
Fleet Maintenance - TMC Special Section: Letter from the Technology & Maintenance Council
Fleet Maintenance - 40
Fleet Maintenance - 41
Fleet Maintenance - 42
Fleet Maintenance - 43
Fleet Maintenance - TMC Special Section: Celebrate the individuals who the trucking industry could not survive without
Fleet Maintenance - TMC Special Section: TMC Membership - A stepping-stone to the future
Fleet Maintenance - TMC Special Section: VMRS - Charting new horizons to improve cost equipment reporting
Fleet Maintenance - 47
Fleet Maintenance - Tools & Equipment
Fleet Maintenance - 49
Fleet Maintenance - Guest Editorial: Considerations before buying a mobile lift
Fleet Maintenance - 51
Fleet Maintenance - 52
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