Fleet Maintenance - 23

when it comes to the heavy duty transmission
market," says Eaton's McKinney. "The product is
too complex and true certification really requires
a skills check and competencies that must be evaluated in person."
Another challenge is the fact that the instructor is not in the room with the technicians, so it
becomes much easier for them to be inattentive.
Some companies overcome
this by requiring technicians
to take a quiz or a test at the
end to prove they attended
the training course and to see
what they retained from it.
"In order to successfully
complete [a Bullpen training] course, you have to
take a quiz at the end," says
Meritor's Baumer. "And it's
not just a basic one, you have
to pay attention. You can just
start a computer program and
walk away. We want to make
sure that is not occurring, so
you have to complete a quiz
at the end."
Baumer adds that Meritor
can also provide quizzes at
the end of interactive remote
training courses, depending
on the needs or requests of
the fleet or shop being trained.
Eaton has taken this
approach to ensure technicians are getting the most out
of their training courses.
"We have a post test for
every one of our classes,"
McKinney says. "In the past
it has been a written test that
is handed out in class, but
due to this pandemic and our
strategy going into 2020, we're
migrating all of those tests into
our learning management
system. All of those tests will
now be taken digitally and
scored digitally."
Purkeys also provides testing for technicians, who earn
a certificate if they attain a
certain score. But the company can also provide engagement reports to the fleet or
shop showing how much each
participant interacted during
a webcast.
"We've always been able to
give them feedback scores,"
says Purkeys' Rambeaux.
"We'll give a report of who
signed up, when they signed
up. It gives a time when they
signed in and how long they
were there. This is an hourlong webinar, if you're only
there for 10 minutes you
don't get trained. Then, based
on mouse movements and

everything else that we put in it, it will give an
engagement score as well."
While remote training may never be able to fully
replace in-person courses, the challenges it brings
are being met head-on with creative solutions.
Technician training is fundamental. While
limited travel has rendered most in-person training opportunities unavailable, companies have

created virtual work-arounds to allow technicians
to train remotely, keeping them up to date on all
the latest innovations, technologies, and procedures needed to maximize uptime and keep their
fleets on the road.
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Fleet Maintenance

Table of Contents for the Digital Edition of Fleet Maintenance
