march2021 - 33

There will still be instances where
fleets will need to manually enter data,
such as when a fleet has an unexpected breakdown and needs to utilize a
separate service provider they do not
typically do business with. But, if fleets
utilize larger service networks, such as
TravelCenters of America, or stay within their own regional network, that data
sharing can be more seamless.
Whether utilizing third-party providers or other employees within their own
department, CMMS software can offer a
streamlined approach to approving or
rejecting work. This could mean approving a suggested service in the case of a
third-party provider; or it could mean
approving a technician to purchase a
pricey part for a needed repair.
Communication flow can be clear and
quick. A designated approver at the fleet
can receive notifications by text message
for instant review and streamlined
approval, rather than the back and forth
of phone calls or emails.

From reporting to analysis

" There is such a litany of data available, it is taking the data to a manageable level and getting rid of the false
positives and getting rid of the noise, "
Cetaris' Bedard says. " It is daunting, the
volume of data that you can get, and you
have got to filter it down and manage
by exception. "
Fleets rely on CMMS providers to offer
comprehensive reporting options that
offer insight on this data.
Reporting has historically provided a
look back on what has happened with
capturing costs, labor information, etc.,
so fleets can make better future business
decisions. But, Dossier's Hausler argues,
an emerging trend is the ability to see
what is happening in real-time with a
dashboard of up-to-date information
on asset and service status.
" What is happening now is people
aren't as happy getting a report at the
end of the day that says what happened, "
Hausler says. " They want to know what
is happening now. The user interface
in these products is changing from
'Something happened that I'm going to
report on it' or 'Something didn't happen,
I'm going to report on it,' to 'What is
happening right now in my fleet?'
" It is the live reporting to see things in
real time, " Hausler adds. " Also, instead
of having those historical reports and
just reviewing them, it is taking all that
historical information and really providing some insights on what you could be
doing with it. "
As CMMS product functionality shifts
even further into comprehensively
assessing data, Hausler advises fleets
can continue to expect better and more

" The user interface
in these products is
changing from 'Something
happened that I'm
going to report on it' or
'Something didn't happen,
I'm going to report on it,'
to 'What is happening
right now in my fleet?' "
Bob Hausler, vice president, marketing
and technology, Dossier Systems

»Cetaris Fleet is an enterprise
asset management system which
allows fleets to manage assets
and operational costs. Pictured
here, the Cetaris Fix app is a work
order app designed to simplify
the technician workflow.
Photo courtesy of Cetaris

focused data analysis to spot trends
and incrementally improve fleet decision making.
Trimble's Walters believes additional data points from the truck manufacturers will play a larger role in how
fleets assess and manage their maintenance operations as well.
" As the trucks become smarter and
are now sending loads of data ... on
performance of the vehicle, fault codes,
miles accumulation, engine condition,
[et cetera], all of that is being fed back
to the OEM, " Walters says. " How do the
fleets access that data? "
Walters anticipates a better stream of
data from the OEM to the fleet's CMMS
in order to make better decisions.
Today, fleets may receive a notification from the OEM advising of an
issue, but there is no direct integration of that information into a fleet's
CMMS system.
" We are trying to bridge that gap
with the OEMs, to do a cleaner, neater data exchange, " Walters advises.
" Dynamic maintenance is coming,
where the OEMs will actually be telling the fleet when to service a vehicle
instead of your traditional 'X number
of miles, X number of hours' type of
PM schedule. Based on where the vehicle is operated, how the vehicle is operated, may determine when that vehicle
gets serviced. "
FleetMaintenance.com/Inquire

March 2021 | FleetMaintenance.com

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march2021

Table of Contents for the Digital Edition of march2021