Fleet Maintenance - 31

scan tool software programs. Instead of having
a single computer for each scan tool program,
consider swappable hard drives. "It can be difficult to place all OEM diagnostics solutions on a
single drive, so the ability to swap a hard drive can
make moving from one OEM vehicle to another
simple," explains Guest. "We've seen service bays
that carry multiple laptops [in order] to address
multiple vehicles, which can be costly."
Sometimes a hard drive
needs to be sent into the
provider for service or
exchange. A quick turnaround
can help limit downtime of
the device. "We offer hard
drive exchange programs;
or, if a hard drive were to go
down, we'll ship out a new
hard drive to you while you're
shipping the other one back,"
says Lewis.
Consider the reseller.
"Another consideration is the
vertical market reseller that is
involved in the sale," suggests
Guest. One such example
is AE Tools. According to
Guest, resellers may provide
any number of additional
services and market expertise
to fleets, including access to
OEM-level diagnostics, dealer-level support for vehicle
reflashing and reprogramming, assistance with immobilizer and security-related
issues, and scan tool maintenance and repair.
Purpose-built devices.
"When you buy a consumer-centric computer, there
are many trade-offs that you
make, and those could impact
productivity and profitability,"
Guest explains. "For example,
Durabook will custom-build
a device with legacy I/O ports
so that a company's hardware
investments can be easily
utilized. With an off-theshelf solution, you'll likely
need to invest in dongles to
connect older technology to
newer devices. Rather than
skimp on the purchase, make
an investment in technology
that will deliver a solid return
on investment."

Organizations like Panasonic provide a customized approach to help ensure optimized use of the
products in the shop.
After device selection, the products would be
prepared and assembled into kits by the service
provider. This means the service provider packages each individual device with all the necessary
accessories, uploads all the proper applications, and
ensures the device is in working order out of the box.

"When they open it up at their service bay
there's a nice manual right on top, [and] a welcome
letter," Panasonic's Lewis explains. "There's your
service information, here's a couple of tips on the
device and the software, [and] a website that you
can go to that we've already checked on your
browser for reporting any incidents."
The service provider can then monitor to
confirm when each device goes online and follow

Services available
for managing
devices
A shop can partner with a
service provider to assist
with the selection of devices
for the shop, as well as the
deployment of these devices
to personnel.

VehicleServicePros.com/10120359

May 2019 | VehicleServicePros.com

31


http://www.pfcbrakes.com http://www.VehicleServicePros.com/10120359

Fleet Maintenance

Table of Contents for the Digital Edition of Fleet Maintenance

Uptime - Are You Communicating with Employees Effectively?
Trends in Heavy Duty Diesel Engine Oils
Vehicles - Keys to Consistent Liftgate Performance
In the Bay - How Standardized Vehicle Communication Protocols Impact Diagnostics and Vehicle Operation
Shop Operations - Considerations for Mobile Device Usage in the Shop
Training - Where are all the Students Going?
Management - Why the Recent Airline Accidents Should be Concerning
Fleet Parts & Components
Tools & Equipment
Classifieds
Guest Editorial - How Much Do You Spend on DPF Maintenance?
Fleet Maintenance - 1
Fleet Maintenance - 2
Fleet Maintenance - 3
Fleet Maintenance - 4
Fleet Maintenance - 5
Fleet Maintenance - 6
Fleet Maintenance - 7
Fleet Maintenance - Uptime - Are You Communicating with Employees Effectively?
Fleet Maintenance - 9
Fleet Maintenance - Trends in Heavy Duty Diesel Engine Oils
Fleet Maintenance - 11
Fleet Maintenance - 12
Fleet Maintenance - 13
Fleet Maintenance - 14
Fleet Maintenance - 15
Fleet Maintenance - 16
Fleet Maintenance - 17
Fleet Maintenance - Vehicles - Keys to Consistent Liftgate Performance
Fleet Maintenance - 19
Fleet Maintenance - 20
Fleet Maintenance - 21
Fleet Maintenance - In the Bay - How Standardized Vehicle Communication Protocols Impact Diagnostics and Vehicle Operation
Fleet Maintenance - 23
Fleet Maintenance - 24
Fleet Maintenance - 25
Fleet Maintenance - 26
Fleet Maintenance - 27
Fleet Maintenance - Shop Operations - Considerations for Mobile Device Usage in the Shop
Fleet Maintenance - 29
Fleet Maintenance - 30
Fleet Maintenance - 31
Fleet Maintenance - 32
Fleet Maintenance - 33
Fleet Maintenance - Training - Where are all the Students Going?
Fleet Maintenance - 35
Fleet Maintenance - Management - Why the Recent Airline Accidents Should be Concerning
Fleet Maintenance - Fleet Parts & Components
Fleet Maintenance - 38
Fleet Maintenance - 39
Fleet Maintenance - 40
Fleet Maintenance - Tools & Equipment
Fleet Maintenance - 42
Fleet Maintenance - 43
Fleet Maintenance - 44
Fleet Maintenance - Classifieds
Fleet Maintenance - Guest Editorial - How Much Do You Spend on DPF Maintenance?
Fleet Maintenance - 47
Fleet Maintenance - 48
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